Getting started | Standard 1.0 |
Overview
Throughout this guide, the term DMS switch applies to the following switch types:
!
!
!
!
DMS Switch
Succession 2000
Nortel Networks Communication Server 2100
Symposium Call Center Server works in conjunction with other systems to ensure that calls entering your call center are successfully routed to agents qualified to handle the calls. To enable the features of your Symposium Call Center Server, you must configure the following systems:
!
!
!
the
Intelligent Call Manager (ICM), formerly CompuCALL
Symposium Call Center Server
This guide explains how to configure the switch to work with Symposium Call Center Server. To find out how to configure the server, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.
This guide assumes that you have already configured ICM to work with the switch.
Note: This guide assumes that the switch has been correctly installed and is operational with all current Product Enhancement Packages (PEPs) applied. For information on which PEPs to install on the switch, contact your Nortel Networks customer support representative.
10 | Symposium Call Center Server |
