April 2004 | Configuring the switch |
5Type N and press Enter.
Result: The OPTION prompt appears.
6Select the VARWRAP option.
Result: The VARWRAP prompt appears.
7When an agent releases a call, the Variable Wrap feature prevents another call from being presented to the agent for a specific period of time. You must select the Variable Wrap feature and define TIMER (the length of the wrap period, in seconds).
If TIMER is set to a value greater than zero (0), once an active call is released, the agent is not available to receive any new calls for the length of time specified.
If TIMER is set to the value zero (0), once the active call is released, the agent immediately becomes available to receive new calls.
If you do not configure Variable Wrap on the switch, the Release Guard feature is enabled. Release Guard prevents calls from being presented to the agent for 1 second after an active call is released.
Result: The FORCING prompt appears.
8Set FORCING to NONE.
Result: The utility prompts you to save the new agent login ID.
9Type Y and press Enter.
10Repeat steps 2 through 9 for each agent login ID that you want to define.
11To exit from the table, type quit and press Enter.
Configuring agents on the server
After configuring agent logons on the switch, you must configure them on Symposium Call Center Server. To do so, refer to the Administrator’s Guide. If you are using the Symposium Call Center Web Client, refer to the Symposium Call Center Web Client Guide and online Help for detailed instructions.
Note: The agent phonesets configured on the switch must have matching data configured on Symposium Call Center Server. If, at any time, you edit any of the data on Symposium Call Center Server, you must reconfigure the resource on the switch.
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