April 2004 | Configuring the switch |
Configuring CUSTNTWK
Introduction
The table CUSTNTWK assigns a network ID to a customer group. The network ID identifies your organization’s network within the telephony environment. Follow the procedure in this section to configure the ECM option.
Before you begin
Ensure that the network name is defined in table NETNAMES.
To configure the ECM option
1Edit the CUSTNTWK table by typing table CUSTNTWK and pressing Enter.
2Type $ and press Enter.
Result: The OPTIONS prompt appears.
3You must add ECM to the last entry.
4Set the following option for use with Symposium Call Center Server:
Option | Description |
ECM | This option configures the network to receive SCAI messages |
| from the switch. |
5Type Y and press Enter.
6To exit from the table, type quit and press Enter.
Symposium and | 51 |
