Nortel Networks DMS/MSL-100 manual Configuring logon IDs, To configure an agent login

Configuring the switch Standard 1.0

Configuring logon IDs

Introduction

You must configure the logon ID of each agent who logs on to a phoneset monitored by Symposium Call Center Server. If you add an agent in Symposium Call Center Server, you must configure the matching agent logon parameters on the switch.

Note: An agent can log on to any phoneset providing he or she enters a valid logon ID. However, to ensure that the agent can use all of the key-enabled features available, the agent must log on to the phoneset that has been configured as his or her unique Position ID. For reporting purposes, an agent must log on to a phoneset configured as part of the ACD group to which the agent belongs.

Before you begin

Before configuring a logon ID, you must log on to the switch from a MAP terminal with a user ID that has the privilege levels required to change the ACDLOGIN table.

To configure an agent login

1Edit the ACDLOGIN table by typing table ACDLOGIN and pressing Enter. Result: The > prompt appears.

2Type add and press Enter.

Result: The LOGINID prompt appears.

3Enter the numeric ID that the agent uses to log on to the phoneset. Result: The CUSTSEL prompt appears.

4Type N and press Enter.

Result: The PSWDSEL prompt appears.

76 Symposium Call Center Server