Symptom

Cannot connect to the Internet.

Cannot automatically launch Internet programmes.

Internet takes too long to download Web sites.

Internet Access

Problem

 

Solution

Internet Service

Verify Internet settings or contact your ISP for

Provider (ISP) account

assistance.

is not set up properly.

 

 

 

 

Modem is not set up

Reconnect the modem, verifying the following

properly.

connections: telephone line to telephone (for

 

external phone sets) and telephone line to wall

 

jack (from computer to wall).

Web browser is not set

Verify that the Web browser is installed and set

up properly.

up to work with your ISP.

 

 

You must log in to your

Log in to your ISP and launch the desired

ISP before some

programme.

programmes will start.

 

 

Modem is not set up

Verify that correct modem speed and COM port

properly.

are selected:

 

1.

Click Start and point to Settings.

 

2.

Click Control Panel. The Control Panel

 

 

window is displayed.

 

3.

Double-click Modems. Windows detects the

 

 

modem(s) you have installed.

 

4.

Click the Properties button. An identification

 

 

window is displayed.

 

5.

Verify that the correct modem port is set and

 

 

the maximum speed of your modem is

 

 

selected. Reset these settings if necessary.

 

6.

Click OK to close the identification window.

 

7.

Click Close to close the Modems Properties

 

 

Window.

 

8.

Click The Close P button in the upper right

 

 

corner of the Control Panel window to return

 

 

to the Windows desktop.

 

 

 

MY PRESARIO—GETTING STARTED

NEED SOME HELP? 5-11

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Compaq 4103TH manual Internet Access