Tips & Troubleshooting
The following troubleshooting guide is to help you solve any issues you come across with VholdR. We have provided simple steps for the top customer issues that you might face. If you are unable to resolve an issue with the guide below, please contact VholdR Support. We are happy to work with you and are here to support your VholdR adventures.
Support Hours: Monday - Friday, 9:00am to 6:00pm PST
866.397.6920 (USA) | 206.792.5226 (International) |
support@vholdr.com
www.vholdr.com/support
Tips & Troubleshooting
Battery Will Not Fit
Steps
1To insert the battery, align the plus sign (+) on the camera with the plus sign (+) on the bat- tery and insert the gold contacts first.
2Hold the battery tab away from the opening to allow enough space for the battery to slide into place. Slide the tab over the top of the battery and ensure it is resting in one of the grooves on top of the battery.
3The battery and camera were made to have a very tight fit to keep the connection as solid as possible which keeps the VholdR from accidentally powering off when in action. Move the battery from side to side until it slides into place.
VholdR Does Not Appear to Hold a Charge
Steps
1Make sure the camera is completely off when charging via the USB cable; the battery takes approximately 4 hours for a full charge.
Note: Charging while the camera is on will take twice as long. The battery status light will not turn green when the camera is powered on while charging.
2Charge the battery more quickly using the wall charger. (http://vholdr.com/shoot/ accessories/overview)
3Remove the battery and make sure the gold connectors are not dirty or damaged.
4Reinsert the battery making sure that the gold connectors are aligned with the plus sign (+) and that this side is inserted into the camera first.
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Tips & Troubleshooting | Tips & Troubleshooting |
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