Troubleshooting

C

Sound

PC-DVD Drive

This appendix helps solve problems that you may encounter while installing or using PC-DVD Encore.

PROBLEM No sound from speakers.

Cause This may be caused by one of the following:

❑The audio cable or speakers are not connected properly.

❑The volume is not adjusted to an audible level.

❑The drive may be faulty.

Solution Try one of the following:

❑Ensure that the PC-DVD drive, Dxr2 decoder card, and audio card are connected as shown in the figures in “Step 5: Connect Other Devices to the Dxr2” on page 12. Also, ensure that the speakers are connected to the audio card’s Speaker Out jack.

Click the Start button on the Windows 95 Taskbar, select Programs, select Accessories, select Multimedia, and click on Media Player. Open the Device menu and click on CD Audio. Adjust the volume control slider, if necessary.

Or, if a speaker icon is displayed in the right end of the Windows 95 Taskbar, click the icon to display the volume control; make sure the Mute checkbox is clear and adjust the volume control slider as needed.

❑Connect your headphones to the Stereo Phone jack on the front panel of the PC-DVD drive. If there is no sound from the headphones when an audio CD is playing in the PC-DVD drive, consult your dealer about the possibly faulty drive.

PROBLEM On attempting to play a disc, the following message appears: “Disc does not contain DVD Video data”

Cause PC-DVD Player cannot find the title track and/or information files.

Solution Click on OK to close the message—the disc may be in standard CD-ROM format and may play.

Troubleshooting 31