Video

PROBLEM Following hardware installation, the following message appears: “Unable to locate DVD-ROM drive assume drive D:. Error1”

Cause The PC-DVD drive may not have been configured by Windows 95 or may be disconnected. Solution ❑ Check the cable connections.

❑Run the Windows 95 Add New Hardware wizard and allow Windows 95 to detect and install the PC-DVD drive.

PROBLEM

The PC-DVD drive is not switched on when the system is restarted.

Cause

The power cable is not connected.

Solution

Ensure that the power cable is connected to the drive.

PROBLEM

PC-DVD drive is not detected.

Cause

The IDE data cable is not connected correctly.

Solution

Ensure that the IDE data cable is connected properly to the drive and the computer.

PROBLEM

Your computer does not recognize the PC-DVD drive.

Cause

The driver for the PC-DVD drive or the Dxr2 decoder card is not installed properly.

Solution

Re-install the drivers using the installation diskette.

PROBLEM

The disc tray cannot be ejected.

Cause

❒ The eject command is not being transmitted to the PC-DVD drive by your computer.

 

❑ An application that is currently running is preventing the eject command.

 

❑ The IDE data cable is not connected correctly.

Solution

❒ Turn off the computer. If you have a disc in the disc tray, insert a straightened paper clip

 

into the Eject hole on the drive’s front panel to eject the disc tray. Restart your computer.

 

❑ Close the application that is running and restart your computer.

 

❑ Check the IDE data cable connect between the PC-DVD drive and the computer.

PROBLEM

When attempting to play a DVD, a message is displayed: “The Interactive DVD

 

Browser requires ActiveMovie. ActiveMovie either is not installed or not functional.”

Cause ActiveMovie was either not installed or is being used by another application. Solution ❒ Check the Windows 95 Taskbar to see if a multimedia application may be running.

❑Install ActiveMovie: Place the PC-DVD Encore installation CD in the PC-DVD drive; use Windows 95 Explorer to locate the AMOVIE.EXE file in the AMOVIE directory. Double-click to install the English-language version of ActiveMovie.

Troubleshooting 32