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CyberData 11103 Appendix C: Troubleshooting/Technical Support, C.1 Frequently Asked Questions FAQ

Models: 11103

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Appendix C: Troubleshooting/Technical

Support

C.1 Frequently Asked Questions (FAQ)

To see a list of frequently asked questions, go to the following URL:

http://www.cyberdata.net/products/voip/digitalanalog/singlewirespeaker/faqs.html

C.2 Documentation

The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation by going to the following URL:

http://www.cyberdata.net/products/voip/digitalanalog/singlewirespeaker/docs.html

Operations Guide

930320C

CyberData Corporation

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CyberData 11103 manual Appendix C: Troubleshooting/Technical Support, C.1 Frequently Asked Questions FAQ, C.2 Documentation

Contents

Replaces the 011065 number Document Part #930320C for Firmware VersionVoIP Singlewire-enabled Ceiling Speaker 011103, RAL 9003, Signal White, Optional011102*, RAL 9002, Gray White, Standard Revision Revision HistoryDate Released Description of Changes Important Safety Instructions Pictorial Alert Icons Hazard LevelsGeneral Alert GroundAbbreviation or Term Abbreviations and TermsDefinition Contents 1 Product Overview Operations Guide930320C CyberData Corporation1.1 How to Identify This Product 102000001WWW.CYBERDATA.NET 011102A / 021037G1.2 Installation 1.3Product FeaturesFigure 1-2.Typical Installation 802.3af Compliant Ethernet Switch1.5Product Specifications 1.4 Supported ProtocolsSpecification Category1.6 Dimensions Figure 1-3.DimensionsProduct Overview Dimensions Dimensions are in Inches Millimeter2 Installing the Singlewire-enabledSpeaker 2.1 Parts ListTable 2-1.Parts Quantity2.2 Device Configuration 2.2.1Connect Power to the SpeakerFactory Default Setting ParameterSwitch Installing the Singlewire-enabledSpeakerDevice Configuration Operations GuidePOWER GND POWER IN +AUX SPEAKER AUX SPEAKER +2.2.2 Installation Options POWER GNDPOWER IN + AUX SPEAKER2.2.2.2 Singlewire-enabledSpeaker with Line Out POWER GNDPOWER IN + AUX SPEAKER2.2.3.2 Link LED 2.2.3.1 Status LEDFigure 2-9.Status and Activity LEDs Figure 2-10.RTFM Switch RTFM switch2.2.5 Adjust the Volume Figure 2-11.Volume Control2.2.6.1 RTFM Switch 2.2.6 How to Set the Factory Default SettingsFigure 2-12.RTFM Switch 2.3 Configure the Speaker Parameters a. Default if there is not a DHCP server presentFactory Default Setting Parameter2.3.1 Log in to the Configuration Home Page Figure 2-13.Home PageDevice Settings Current SettingsTable 2-4.Home Page Overview Web Page Item1.Set up a TFTP server Figure 2-14.Firmware Upgrade Page 9.Click Upload FileWeb Page Item Table 2-5.Firmware Upgrade ParametersDescription Figure 2-15.Reboot System Section 2.4.1 Reboot the Singlewire-enabledSpeakerFigure 2-16.Reboot Page Installing the Singlewire-enabledSpeaker Edit IP SpeakersOperations Guide 930320CFigure 2-18.IP Speaker Configuration Page Installing the Singlewire-enabledSpeakerOperations Guide 930320CFigure 2-19.IP Speaker Configuration Page Installing the Singlewire-enabledSpeakerOperations Guide 930320CFigure 2-20.Test IP Speaker Page Figure 2-21.IP Configuration Page Installing the Singlewire-enabledSpeakerOperations Guide 930320CFigure 2-22.Add IP Speaker Page Appendix A: Mounting the Speaker A.1 Mount the SpeakerQuantity Part NameAssembly Dry Wall Mounting Kit #6 Screw Dry Wall Mounting Kit Plastic Ribberd Anchor#8 Nylon Thumb Nut #8 Fender Washer Template3.At this point Appendix B: Setting up a TFTP Server B.1 Set up a TFTP ServerB.1.1 In a LINUX Environment B.1.2 In a Windows EnvironmentC.1 Frequently Asked Questions FAQ Appendix C: Troubleshooting/Technical SupportC.2 Documentation C.4 Warranty C.3 Contact InformationC.4.3 Spare in the Air Policy C.4.5 Warranty and RMA Returns PageC.4.4 Return and Restocking Policy Index SymbolsNumerics