To release and renew the IP address for the Windows XP, Windows 2000, and Windows NT 4.0 operating system:
1 Click Start and select Programs, then Accessories. 2 Click Command Prompt.
3 At the command prompt (C:\), type ipconfig/release. Windows releases the IP address.
4 At the command prompt type ipconfig/renew. Windows renews the IP address.
5 At the command prompt (C:\), type exit and press Enter to return to the Windows desktop.
Problem: “All o f the LEDs on the front of my cable modem look right, but I cannot access the Internet.”
1 If the Power, Cable, Status, and Eth (LEDs) are lit and not blinking the cable modem is operating properly. Try shutting down the computer and then turning it back on. This will cause the computer to
2 Power cycle the cable modem by removing the power adapter from its outlet and then plugging it back into the outlet. Wait several minutes for the cable modem to
3 Verify that you have installed TCP/IP properly (for Windows 95, Windows 98, Windows 98SE, and Windows Me: winipcfg; for Windows 2000 and Windows XP: ipconfig), and that the TCP/IP parameters provided by your local cable provider are correct for your computer.
4 If you are using a cable line splitter so that you can connect the cable modem and a television to the same outlet:
a Try removing the splitter and reconnecting the cables so that the cable modem is connected directly to the cable wall jack.
b Wait several minutes, then try accessing the Internet.
Problem: The power on my cable modem goes on and off sporadically.
You may be using the wrong power adapter. Check that the power adapter you are using is the one that came with the cable modem.
CAUTION! You must use the 12VDC/1.25A power adapter that comes with the
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