D-Link DIR-615 manual Troubleshooting

Section 6 - Troubleshooting

3. Why can’t I connect to certain sites or send and receive e-mails when connecting through my router?

If you are having a problem sending or receiving e-mail, or connecting to secure sites such as eBay, banking sites, and Hotmail, we suggest lowering the MTU in increments of ten (Ex. 1492, 1482, 1472, etc).

Note: AOL DSL+ users must use MTU of 1400.

To find the proper MTU Size, you’ll have to do a special ping of the destination you’re trying to go to. A destination could be another computer, or a URL.

•Click on Start and then click Run.

•Windows® 95, 98, and Me users type in command (Windows® NT, 2000, and XP users type in cmd) and press Enter (or click OK).

•Once the window opens, you’ll need to do a special ping. Use the following syntax: ping [url] [-f][-l] [MTU value]

Example: ping yahoo.com -f -l 1472

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