![](/images/new-backgrounds/1265189/265189199x1.webp)
Section 6 - Troubleshooting
3. Why can’t I connect to certain sites or send and receive
If you are having a problem sending or receiving
Note: AOL DSL+ users must use MTU of 1400.
To find the proper MTU Size, you’ll have to do a special ping of the destination you’re trying to go to. A destination could be another computer, or a URL.
•Click on Start and then click Run.
•Windows® 95, 98, and Me users type in command (Windows® NT, 2000, and XP users type in cmd) and press Enter (or click OK).
•Once the window opens, you’ll need to do a special ping. Use the following syntax: ping [url]
Example: ping yahoo.com
96 |