Nokia 9000il owner manual Communicator activation and system trouble, Troubleshooting 14-1

Chapter 14 - Troubleshooting 14-1

14. Troubleshooting

For questions about specific topics, please see the index of this Owner’s Manual. For additional support, see www.club.nokia.com, or contact the Nokia HelpLine.

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Communicator activation and system trouble

1.Phone interface or communicator interface does not start (both displays remain blank)

Make sure the battery is properly installed and charged.

Remove the battery and make sure that the contacts on the battery and the communicator or the charging stand are clean.

Battery charge may be too low for operation. Check the display and listen for the low bat- tery warning tones. Charge the battery with the adapter and charger as described in Chap- ter 2 "Getting started: Battery" on page 2-5.

If the NOT CHARGING message is displayed, the charging is suspended. In this case check that the temperature of the battery is not above +113°F (+45°C). Wait for a while, disconnect the charger, connect it again and retry. If charg- ing still fails, contact your local Nokia retailer.

2.Power comes on, but the phone interface does not work

Remove the battery and replace it again (reboot).

Try charging the communicator. If you see the battery charging indicator on the phone inter- face but the phone does not work, contact your local Nokia retailer.

Check the field strength indicator, as you might be out of the network service area.

Check if there is an error message on the display after switching on. If so, contact your local Nokia retailer.

Check that the SIM card is correctly installed, see Chapter 2 "Getting started: SIM card" on page 2-2.

3.Communicator does not activate or appli- cations stop responding

Close the cover and open it again. If this does not help, close the cover and remove the bat- tery. Replace the battery and open the cover again. Wait while the communicator performs a self-test and starts. See also problem 4.