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Troubleshooting
Specification
Install
Error codes
System Block Diagram
PIN No Signal name
Wireless LAN card
System Configuration
Diagnostic Programs
CN31 DDR Connectors
Page 48
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2 Troubleshooting Procedures
Figure
2-1-1
Troubleshooting flowchart (1/2)
Qosmio X500 Maintenance Manual
(960-Q08)
4
Page 47
Page 49
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Contents
Toshiba Personal Computer Qosmio Maintenance Manual
Copyright
Safety Precautions
Preface
Qosmio X500 Maintenance Manual 960-Q08
Conventions
Acronyms
Table of Contents
Troubleshooting Procedures
Qosmio X500 Maintenance Manual 960-Q08
Diagnostic Programs
Replacement Procedures
Hddsecond HDD
Qosmio X500 Maintenance Manual 960-Q08
Appendices
Qosmio X500 Maintenance Manual 960-Q08
Hardware Overview
Hardware Overview
Figures
Features
Additional processor may be introduced
LAN/MODEM
This module is Version 2.1+EDR
1 Front of the computer
System Block Diagram
1 System block diagram for Intel Platform
− DMI
Hardware Overview
1 2.5-inch HDD 2 2.5-inch HDD dimensions
2.5-inch Hard Disk Drive
3 2.5-inch HDD specifications
Specification Parameter
Storage size formatted
Optical Drive HD DVD-ROM & CD-R/RW Drive
1 DVD Super Multi drive
Hardware Overview 2DVD Super Multi drive outline dimensions
GT20F-ATAK7N7
Hlds DVD Super Multi drive specifications
DVD+RW
UJ240/UJ890ADTJR-A UJ141/UJ890EDTJR-A
5TSST DVD Super Multi drive specifications
Keyboard
1 Keyboard for US style
TFT Color Display
LCD Module with Ccfl Backlight
Hardware Overview 2 LCD module specifications
Samsung LTN184KT02-T01 LTN184HT04-T01
3 FL inverter board specifications
Ccfl Inverter Board
Power Rails
1 Power supply output rating
1 Battery specifications
Main Battery
Batteries
Battery Charging Control
2 Time required for charges of main battery
3 Data retaining time
RTC Battery
4 Time required for charges of RTC battery
1 AC adapter specifications
AC Adapter
Chapter Troubleshooting Procedures
Connection Check
Qosmio X500 Maintenance Manual 960-Q08
Troubleshooting
After replacing the LCD, update with the latest EC/KBC
Troubleshooting Procedures
Troubleshooting Flowchart
1 Troubleshooting flowchart 1/2
2 Troubleshooting flowchart 2/2
Troubleshooting Procedures
Power Supply Troubleshooting
Procedure 1 Power Status Check
Battery icon
DC in icon Power supply status
DC in icon
Procedure 2 Connection Check
Procedure 3 Charging Check
Troubleshooting Procedures
Procedure 4 Replacement Check
System Board Troubleshooting
Procedure 1 Message Check
Procedure 2 Diagnostic Test Program Execution Check
Procedure 3 Replacement Check
USB FDD Troubleshooting
Procedure 1 FDD Head Cleaning Check
FDD error code and status
Code Status
Procedure 3 Connector Check and Replacement Check
Troubleshooting Procedures
2.5 HDD Troubleshooting
Procedure 1 Partition Check
Procedure 2 Message Check
Procedure 3 Format Check
Procedure 4 Diagnostic Test Program Execution Check
1 2.5 Hard disk drive error code and status
Procedure 5 Connector Check and Replacement Check
Keyboard Troubleshooting
Procedure 1 Diagnostic Test Program Execution Check
Procedure 2 Connector and Replacement Check
Touch pad Troubleshooting
Procedure 2 Connector and Replacement Check
Display Troubleshooting
Procedure 1 External Monitor Check
Procedure 3 Connector and Cable Check
Procedure 4 Replacement Check
Optical Disk Drive Troubleshooting
Procedure 2 Connector Check and Replacement Check
Modem Troubleshooting
Troubleshooting Procedures
LAN Troubleshooting
Wireless LAN Troubleshooting
Procedure 1 Transmitting-Receiving Check
Procedure 2 Antennas Connection Check
Procedure 3 Replacement Check
Sound Troubleshooting
Procedure
Procedure 2 Replacement Check
Fingerprint Troubleshooting
Bluetooth Troubleshooting
Procedure 1 Connector Check and Replacement Check
Diagnostic Programs
17.1
Tests and Diagnostics Software Overview
Executing the Diagnostic Test
Please Check
Following menu displays
Test Menu
Go To Test
Subtest names
Subtest Names1/3
Subtest Names2/3
Floppy Disk Test
Subtest Names3/3
MEMORY2
System Test
Ffff
Test Program for Field
If all data is less than ranges, it will be OK
Rear Upper
Right
Front
Inspection
Memory Test
Enter
Ffech
Test Program for Field
Depending on the memory size
Keyboard Test
Wlan
Left Press Touchpad Test Right
Display Test
Character SET in 40*25
80*25 Character Display
320 * 200 Graphics Display
Black Blue Green Cyan RED Magenta Brown White
Even Dots ODD Dots ALL Dots Driven
640*350 Graphics Display
640*480 Graphics Display
Display
Test Program for Field
640 * 480 Graphics Display Cyan White Yellow
640*480 Color Attribute Display
Test Program for Field
Test Program for Field
Black Red Gray Gradation White Green Blue
Floppy Disk Test
Test Data ??
Hard Disk Test
Data Pattern
Test Data ????=37b3H
Real Time Clock Test
Real Time Test
Real Time Carry Test
Cache Memory Test
Test Program for Field
High Resolution Display Test
+---1---+---2---+---3---+---4---+---5---+---6
Letter types indication
1024*768
Test Program for Field
Test Program for Field
Multimedia Test
MEMORY2 Test
Test Program for Field
Error Codes and Error Status Names
Device Name Error Code Error Status Name
Error codes and error status names 2/2
Running Test
Check DMI Information
Ahci cannot control under the DOS
Write DMI Information
If Keyin length too long will retry
Log Utilities
Operations
Test Name Test Abbreviations
System Configuration
Running Test Edit Item
Function Description
Operation Description
Do you want to save the data? Save to disk Do not save
How to operate a window
How to Stop the Test Program
Common Tests and Operation
Test Status Screen
Test Program for Field
How to enter data
Test Stop Display
Chapter Replacement Procedures
Replacement Procedures
Contents
Figures
13-2 Remove the screwsfrom bottom side
Overview
Safety Precautions
Before You Begin
Disassembly Procedure
Assembly Procedure
Tools and Equipment
Screw Tightening Torque
Grip Color
Screw Notation
Battery pack
Removing the battery pack
Installing the battery pack
2 Install the battery pack
Installing a PC card
Removing a PC card
2 Insert a PC card
SSD/HDD Main HDD
Removing a SSD/MAIN HDD-H9.5mm / HDD-H12.5mm
2 Remove the SSD/MAIN HDD assembly
3 Remove SSD/MAIN HDD
Installing SSD/MAIN HDD-H9.5mm / HDD-H12.5 mm
Optical disk drive
Removing an optical disk drive
Installing an optical disk drive
2 Disassemble the side bracket
Slot in Optical disk drive
2 Disconnect the Slot in ODD from Motherboard
3 Disassemble the bracket from slot in ODD
HDD Second HDD
Removing second HDD-H9.5mm / HDD-H12.5mm
2 Remove the Second HDD assembly
3 Remove the screws and HDD holder
Installing Second HDD-H9.5mm / HDD-H12.5mm
Memory module
Removing a memory module
1 Remove memory slot cover
Installing a memory module
3 Insert a memory module
Removing the keyboard
1 Remove screws for KB Holder
Installing the keyboard
Wireless LAN card
Removing a Wireless LAN card
10-2 Remove a wireless LAN card
Installing a Wireless LAN card
10-3 Cables layout on motherboard
Bluetooth module Remove a Bluetooth module
Installing a Bluetooth module
TV Tuner card
Removing a TV Tuner card
Installing a TV Tuner card
Display assembly
Removing the display assembly
13-2 Remove the screws from bottom side
13-3 Remove the screws from top side
Installing display assembly
13-5 Remove the hinge screws
Replacement Procedures
Top Cover assembly
Removing the Top cover assembly
14-2 Remove the screws front and top cover assembly
Installing Top Cover assembly
14-3 Disconnect the touch pad flat cable/Fingerprint cable
Touch pad
Removing the touch pad
15-2 Loose the M2.5x3 screw
Installing the touch pad
Installing the USB Board
USB Board
Removing the USB Board
Installing the B CAS Board
CAS Board
Removing the B CAS Board
System Board
Removing the System Board
18-2 Remove the system board
Removing RTC battery
18-4 Rotate the RTC Battery
Installing the System Board
Installing RTC battery
19 CPU
Removing the CPU heat sink
Installing the CPU
19-2 Remove the CPU
19-3 Apply silicon grease
LCD unit / FL inverter
Removing the LCD unit / FL inverter
19-2 Remove the inverter
20-3 Remove the LCD unit
20-4 Remove the LCD hinge
Installing the LCD unit/FL Inverter
Web Camera module
Removing Web Camera module
Installing Web Camera module
21-2 Peel off the glue of Web Camera module
Speaker Box
Removing Speaker Box
22-3 Removing the Speaker Box
Installing Speaker Box
A000048640
23-2 Apply silicon grease for North Bridge
A000048650
Precautions for handling the LCD module
Appendix a Handling the LCD Module
Handling the LCD Module
Handling the LCD Module
Handling the LCD Module
Handling the LCD Module
Appendix B Board Layout
Board Layout
Spdif Conn
LAN IC
Touch Pad Board
Front layout
Back layout
TP Board to TP Module Conn
Finger Print Board
Finger Print Board to TP Board connector
Appendix C Pin Assignment
CN24 MMB Connector PIN No Signal name
CN21 Touchpad & Fingerprint Connectors PIN No Signal name
PIN No Signal name
CN27 Blue Tooth Connectors PIN No Signal name
CN2 CRT Connectors PIN No Signal name
CN15 Mini PCI-E Card Wlan Connectors PIN No Signal name
CN26 TV Connectors PIN No Signal name
CN31 DDR Connectors
PI N No Signal name PIN No
MBDQS2 MBDM2 GND
MBRAS#
CN41 Hdmi Connectors
CN47 ODD Connectors PIN No Signal name
CN39 VGA Connectors PIN No Signal name
Extcrtddcd Mxmrefclkp
Vgambclk
Dpcad
CN37 USB Connectors PIN No Signal name
CN33 5 in 1 Card Reader Connectors PIN No
CN46 Sata HDD Connectors PIN No Signal name
CN17 Mini Card Connectors PIN No Signal name
CN47 1394 Port PIN No
CN6 Spdif Connectors PIN No Signal name
Display Codes
Table D-1-1 Scan codes set 1 and set 2 1/4
Table D-1-2 Scan codes set 1 and set 2 2/4
Table D-1-3 Scan codes set 1 and set 2 3/4
ALT R
Table D-1-4 Scan codes set 1 and set 2 4/4
Table D-1-5 Scan codes with left Shift key
Table D-1-6 Scan codes in Numlock mode
Table D-1-7 Scan codes with Fn key
Table D-1-8 Scan codes in overlay mode
Table D-1-9 No.124 key scan code
Table D-1-10 No.126 key scan code
Appendix E Key Layout
United Kingdom UK Keyboard
RGB Monitor ID Wraparound connector
LAN Loopback Connector
Wiring Diagrams
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