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Troubleshooting
Specs
Install
Error messages
System Block Diagram
PIN No Signal name
Wireless LAN card
System Configuration
Diagnostic Programs
CN31 DDR Connectors
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Wiring Diagrams
Qosmio X500 Maintenance Manual
(960-Q08)
F-2
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Contents
Toshiba Personal Computer Qosmio Maintenance Manual
Copyright
Preface
Safety Precautions
Qosmio X500 Maintenance Manual 960-Q08
Acronyms
Conventions
Table of Contents
Troubleshooting Procedures
Qosmio X500 Maintenance Manual 960-Q08
Diagnostic Programs
Hddsecond HDD
Replacement Procedures
Qosmio X500 Maintenance Manual 960-Q08
Appendices
Qosmio X500 Maintenance Manual 960-Q08
Hardware Overview
Hardware Overview
Figures
Additional processor may be introduced
Features
LAN/MODEM
This module is Version 2.1+EDR
1 Front of the computer
1 System block diagram for Intel Platform
System Block Diagram
− DMI
Hardware Overview
2.5-inch Hard Disk Drive
1 2.5-inch HDD 2 2.5-inch HDD dimensions
Specification Parameter
3 2.5-inch HDD specifications
Storage size formatted
1 DVD Super Multi drive
Optical Drive HD DVD-ROM & CD-R/RW Drive
GT20F-ATAK7N7
Hardware Overview 2DVD Super Multi drive outline dimensions
DVD+RW
Hlds DVD Super Multi drive specifications
UJ240/UJ890ADTJR-A UJ141/UJ890EDTJR-A
5TSST DVD Super Multi drive specifications
1 Keyboard for US style
Keyboard
LCD Module with Ccfl Backlight
TFT Color Display
Samsung LTN184KT02-T01 LTN184HT04-T01
Hardware Overview 2 LCD module specifications
Ccfl Inverter Board
3 FL inverter board specifications
1 Power supply output rating
Power Rails
Main Battery
1 Battery specifications
Batteries
2 Time required for charges of main battery
Battery Charging Control
3 Data retaining time
4 Time required for charges of RTC battery
RTC Battery
AC Adapter
1 AC adapter specifications
Chapter Troubleshooting Procedures
Connection Check
Qosmio X500 Maintenance Manual 960-Q08
After replacing the LCD, update with the latest EC/KBC
Troubleshooting
Troubleshooting Procedures
Troubleshooting Flowchart
1 Troubleshooting flowchart 1/2
2 Troubleshooting flowchart 2/2
Troubleshooting Procedures
Procedure 1 Power Status Check
Power Supply Troubleshooting
Battery icon
DC in icon
DC in icon Power supply status
Procedure 3 Charging Check
Procedure 2 Connection Check
Troubleshooting Procedures
Procedure 4 Replacement Check
System Board Troubleshooting
Procedure 1 Message Check
Procedure 3 Replacement Check
Procedure 2 Diagnostic Test Program Execution Check
Procedure 1 FDD Head Cleaning Check
USB FDD Troubleshooting
Code Status
FDD error code and status
Procedure 3 Connector Check and Replacement Check
Troubleshooting Procedures
Procedure 1 Partition Check
2.5 HDD Troubleshooting
Procedure 2 Message Check
Procedure 3 Format Check
1 2.5 Hard disk drive error code and status
Procedure 4 Diagnostic Test Program Execution Check
Procedure 5 Connector Check and Replacement Check
Procedure 1 Diagnostic Test Program Execution Check
Keyboard Troubleshooting
Procedure 2 Connector and Replacement Check
Touch pad Troubleshooting
Procedure 2 Connector and Replacement Check
Procedure 1 External Monitor Check
Display Troubleshooting
Procedure 3 Connector and Cable Check
Procedure 4 Replacement Check
Procedure 2 Connector Check and Replacement Check
Optical Disk Drive Troubleshooting
Modem Troubleshooting
Troubleshooting Procedures
LAN Troubleshooting
Procedure 1 Transmitting-Receiving Check
Wireless LAN Troubleshooting
Procedure 2 Antennas Connection Check
Procedure 3 Replacement Check
Procedure
Sound Troubleshooting
Procedure 2 Replacement Check
Fingerprint Troubleshooting
Procedure 1 Connector Check and Replacement Check
Bluetooth Troubleshooting
Diagnostic Programs
17.1
Tests and Diagnostics Software Overview
Please Check
Executing the Diagnostic Test
Following menu displays
Test Menu
Go To Test
Subtest Names1/3
Subtest names
Floppy Disk Test
Subtest Names2/3
MEMORY2
Subtest Names3/3
Ffff
System Test
Test Program for Field
If all data is less than ranges, it will be OK
Rear Upper
Right
Front
Inspection
Enter
Memory Test
Ffech
Test Program for Field
Depending on the memory size
Keyboard Test
Wlan
Left Press Touchpad Test Right
Display Test
Character SET in 40*25
80*25 Character Display
320 * 200 Graphics Display
Black Blue Green Cyan RED Magenta Brown White
Even Dots ODD Dots ALL Dots Driven
640*350 Graphics Display
640*480 Graphics Display
Display
Test Program for Field
640 * 480 Graphics Display Cyan White Yellow
640*480 Color Attribute Display
Test Program for Field
Test Program for Field
Black Red Gray Gradation White Green Blue
Floppy Disk Test
Test Data ??
Hard Disk Test
Data Pattern
Test Data ????=37b3H
Real Time Test
Real Time Clock Test
Real Time Carry Test
Cache Memory Test
Test Program for Field
High Resolution Display Test
+---1---+---2---+---3---+---4---+---5---+---6
Letter types indication
1024*768
Test Program for Field
Test Program for Field
Multimedia Test
MEMORY2 Test
Test Program for Field
Device Name Error Code Error Status Name
Error Codes and Error Status Names
Error codes and error status names 2/2
Running Test
Ahci cannot control under the DOS
Check DMI Information
Write DMI Information
If Keyin length too long will retry
Operations
Log Utilities
Test Name Test Abbreviations
System Configuration
Function Description
Running Test Edit Item
Operation Description
Do you want to save the data? Save to disk Do not save
How to Stop the Test Program
How to operate a window
Common Tests and Operation
Test Status Screen
Test Program for Field
Test Stop Display
How to enter data
Replacement Procedures
Chapter Replacement Procedures
Contents
Figures
13-2 Remove the screwsfrom bottom side
Overview
Safety Precautions
Before You Begin
Disassembly Procedure
Tools and Equipment
Assembly Procedure
Grip Color
Screw Tightening Torque
Screw Notation
Removing the battery pack
Battery pack
2 Install the battery pack
Installing the battery pack
Removing a PC card
Installing a PC card
2 Insert a PC card
Removing a SSD/MAIN HDD-H9.5mm / HDD-H12.5mm
SSD/HDD Main HDD
2 Remove the SSD/MAIN HDD assembly
3 Remove SSD/MAIN HDD
Installing SSD/MAIN HDD-H9.5mm / HDD-H12.5 mm
Removing an optical disk drive
Optical disk drive
2 Disassemble the side bracket
Installing an optical disk drive
Slot in Optical disk drive
2 Disconnect the Slot in ODD from Motherboard
3 Disassemble the bracket from slot in ODD
Removing second HDD-H9.5mm / HDD-H12.5mm
HDD Second HDD
2 Remove the Second HDD assembly
3 Remove the screws and HDD holder
Installing Second HDD-H9.5mm / HDD-H12.5mm
Removing a memory module
Memory module
1 Remove memory slot cover
3 Insert a memory module
Installing a memory module
Removing the keyboard
1 Remove screws for KB Holder
Installing the keyboard
Removing a Wireless LAN card
Wireless LAN card
10-2 Remove a wireless LAN card
10-3 Cables layout on motherboard
Installing a Wireless LAN card
Installing a Bluetooth module
Bluetooth module Remove a Bluetooth module
Removing a TV Tuner card
TV Tuner card
Installing a TV Tuner card
Removing the display assembly
Display assembly
13-2 Remove the screws from bottom side
13-3 Remove the screws from top side
13-5 Remove the hinge screws
Installing display assembly
Replacement Procedures
Removing the Top cover assembly
Top Cover assembly
14-2 Remove the screws front and top cover assembly
14-3 Disconnect the touch pad flat cable/Fingerprint cable
Installing Top Cover assembly
Removing the touch pad
Touch pad
15-2 Loose the M2.5x3 screw
Installing the touch pad
USB Board
Installing the USB Board
Removing the USB Board
CAS Board
Installing the B CAS Board
Removing the B CAS Board
Removing the System Board
System Board
18-2 Remove the system board
18-4 Rotate the RTC Battery
Removing RTC battery
Installing RTC battery
Installing the System Board
Removing the CPU heat sink
19 CPU
19-2 Remove the CPU
Installing the CPU
19-3 Apply silicon grease
Removing the LCD unit / FL inverter
LCD unit / FL inverter
19-2 Remove the inverter
20-3 Remove the LCD unit
20-4 Remove the LCD hinge
Installing the LCD unit/FL Inverter
Removing Web Camera module
Web Camera module
21-2 Peel off the glue of Web Camera module
Installing Web Camera module
Removing Speaker Box
Speaker Box
22-3 Removing the Speaker Box
Installing Speaker Box
A000048640
23-2 Apply silicon grease for North Bridge
A000048650
Appendix a Handling the LCD Module
Precautions for handling the LCD module
Handling the LCD Module
Handling the LCD Module
Handling the LCD Module
Handling the LCD Module
Appendix B Board Layout
Board Layout
Spdif Conn
LAN IC
Front layout
Touch Pad Board
Back layout
TP Board to TP Module Conn
Finger Print Board
Finger Print Board to TP Board connector
Appendix C Pin Assignment
CN24 MMB Connector PIN No Signal name
CN21 Touchpad & Fingerprint Connectors PIN No Signal name
PIN No Signal name
CN27 Blue Tooth Connectors PIN No Signal name
CN2 CRT Connectors PIN No Signal name
CN15 Mini PCI-E Card Wlan Connectors PIN No Signal name
CN26 TV Connectors PIN No Signal name
CN31 DDR Connectors
PI N No Signal name PIN No
MBDQS2 MBDM2 GND
MBRAS#
CN41 Hdmi Connectors
CN47 ODD Connectors PIN No Signal name
CN39 VGA Connectors PIN No Signal name
Extcrtddcd Mxmrefclkp
Vgambclk
Dpcad
CN37 USB Connectors PIN No Signal name
CN33 5 in 1 Card Reader Connectors PIN No
CN46 Sata HDD Connectors PIN No Signal name
CN17 Mini Card Connectors PIN No Signal name
CN47 1394 Port PIN No
CN6 Spdif Connectors PIN No Signal name
Table D-1-1 Scan codes set 1 and set 2 1/4
Display Codes
Table D-1-2 Scan codes set 1 and set 2 2/4
ALT R
Table D-1-3 Scan codes set 1 and set 2 3/4
Table D-1-4 Scan codes set 1 and set 2 4/4
Table D-1-5 Scan codes with left Shift key
Table D-1-7 Scan codes with Fn key
Table D-1-6 Scan codes in Numlock mode
Table D-1-9 No.124 key scan code
Table D-1-8 Scan codes in overlay mode
Table D-1-10 No.126 key scan code
Appendix E Key Layout
United Kingdom UK Keyboard
LAN Loopback Connector
RGB Monitor ID Wraparound connector
Wiring Diagrams
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