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Toshiba X500 manual Chapter Troubleshooting Procedures

Models: X500

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Troubleshooting Specification Install Error codes System Block Diagram PIN No Signal name Wireless LAN card System Configuration Diagnostic Programs CN31 DDR Connectors

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Chapter 2

Troubleshooting Procedures

2-1 Qosmio X500 Maintenance Manual (960-Q08)

Page 41 Page 43

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Toshiba X500 manual Chapter Troubleshooting Procedures

Page 41 Page 43

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Contents

Toshiba Personal Computer Qosmio Maintenance Manual Copyright Safety Precautions Preface Qosmio X500 Maintenance Manual 960-Q08 Conventions Acronyms Table of Contents Troubleshooting Procedures Qosmio X500 Maintenance Manual 960-Q08 Diagnostic Programs Replacement Procedures Hddsecond HDD Qosmio X500 Maintenance Manual 960-Q08 Appendices Qosmio X500 Maintenance Manual 960-Q08 Hardware Overview Hardware Overview Figures Features Additional processor may be introduced  LAN/MODEM This module is Version 2.1+EDR 1 Front of the computer System Block Diagram 1 System block diagram for Intel Platform − DMI Hardware Overview 1 2.5-inch HDD 2 2.5-inch HDD dimensions 2.5-inch Hard Disk Drive 3 2.5-inch HDD specifications Specification Parameter Storage size formatted Optical Drive HD DVD-ROM & CD-R/RW Drive 1 DVD Super Multi drive Hardware Overview 2DVD Super Multi drive outline dimensions GT20F-ATAK7N7 Hlds DVD Super Multi drive specifications DVD+RW UJ240/UJ890ADTJR-A UJ141/UJ890EDTJR-A 5TSST DVD Super Multi drive specifications Keyboard 1 Keyboard for US style TFT Color Display LCD Module with Ccfl Backlight Hardware Overview 2 LCD module specifications Samsung LTN184KT02-T01 LTN184HT04-T01 3 FL inverter board specifications Ccfl Inverter Board Power Rails 1 Power supply output rating 1 Battery specifications Main BatteryBatteries Battery Charging Control 2 Time required for charges of main battery 3 Data retaining time RTC Battery 4 Time required for charges of RTC battery 1 AC adapter specifications AC Adapter Chapter Troubleshooting Procedures Connection Check Qosmio X500 Maintenance Manual 960-Q08 Troubleshooting After replacing the LCD, update with the latest EC/KBC Troubleshooting Procedures Troubleshooting Flowchart 1 Troubleshooting flowchart 1/2 2 Troubleshooting flowchart 2/2 Troubleshooting Procedures Power Supply Troubleshooting Procedure 1 Power Status CheckBattery icon DC in icon Power supply status DC in icon Procedure 2 Connection Check Procedure 3 Charging Check Troubleshooting Procedures Procedure 4 Replacement Check System Board Troubleshooting Procedure 1 Message Check Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Replacement Check USB FDD Troubleshooting Procedure 1 FDD Head Cleaning Check FDD error code and status Code Status Procedure 3 Connector Check and Replacement Check Troubleshooting Procedures 2.5 HDD Troubleshooting Procedure 1 Partition Check Procedure 2 Message Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check 1 2.5 Hard disk drive error code and status Procedure 5 Connector Check and Replacement Check Keyboard Troubleshooting Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector and Replacement Check Touch pad Troubleshooting Procedure 2 Connector and Replacement Check Display Troubleshooting Procedure 1 External Monitor Check Procedure 3 Connector and Cable Check Procedure 4 Replacement Check Optical Disk Drive Troubleshooting Procedure 2 Connector Check and Replacement Check Modem Troubleshooting Troubleshooting Procedures LAN Troubleshooting Wireless LAN Troubleshooting Procedure 1 Transmitting-Receiving Check Procedure 2 Antennas Connection Check Procedure 3 Replacement Check Sound Troubleshooting Procedure Procedure 2 Replacement Check Fingerprint Troubleshooting Bluetooth Troubleshooting Procedure 1 Connector Check and Replacement Check Diagnostic Programs 17.1 Tests and Diagnostics Software Overview Executing the Diagnostic Test Please Check Following menu displays Test Menu Go To Test Subtest names Subtest Names1/3 Subtest Names2/3 Floppy Disk Test Subtest Names3/3 MEMORY2 System Test Ffff Test Program for Field If all data is less than ranges, it will be OK Rear Upper Right Front Inspection Memory Test Enter Ffech Test Program for Field Depending on the memory size Keyboard Test Wlan Left Press Touchpad Test Right Display Test Character SET in 40*25 80*25 Character Display 320 * 200 Graphics Display Black Blue Green Cyan RED Magenta Brown White Even Dots ODD Dots ALL Dots Driven 640*350 Graphics Display 640*480 Graphics Display Display Test Program for Field 640 * 480 Graphics Display Cyan White Yellow 640*480 Color Attribute Display Test Program for Field Test Program for Field Black Red Gray Gradation White Green Blue Floppy Disk Test Test Data ?? Hard Disk Test Data Pattern Test Data ????=37b3H Real Time Clock Test Real Time Test Real Time Carry Test Cache Memory Test Test Program for Field High Resolution Display Test +---1---+---2---+---3---+---4---+---5---+---6 Letter types indication 1024*768 Test Program for Field Test Program for Field Multimedia Test MEMORY2 Test Test Program for Field Error Codes and Error Status Names Device Name Error Code Error Status Name Error codes and error status names 2/2 Running Test Check DMI Information Ahci cannot control under the DOSWrite DMI Information If Keyin length too long will retry Log Utilities Operations Test Name Test Abbreviations System Configuration Running Test Edit Item Function DescriptionOperation Description Do you want to save the data? Save to disk Do not save Common Tests and Operation How to operate a windowHow to Stop the Test Program Test Status Screen Test Program for Field How to enter data Test Stop Display Chapter Replacement Procedures Replacement Procedures Contents Figures 13-2 Remove the screwsfrom bottom side Overview Safety Precautions Before You Begin Disassembly Procedure Assembly Procedure Tools and Equipment Screw Tightening Torque Grip Color Screw Notation Battery pack Removing the battery pack Installing the battery pack 2 Install the battery pack Installing a PC card Removing a PC card 2 Insert a PC card SSD/HDD Main HDD Removing a SSD/MAIN HDD-H9.5mm / HDD-H12.5mm 2 Remove the SSD/MAIN HDD assembly 3 Remove SSD/MAIN HDD Installing SSD/MAIN HDD-H9.5mm / HDD-H12.5 mm Optical disk drive Removing an optical disk drive Installing an optical disk drive 2 Disassemble the side bracket Slot in Optical disk drive 2 Disconnect the Slot in ODD from Motherboard 3 Disassemble the bracket from slot in ODD HDD Second HDD Removing second HDD-H9.5mm / HDD-H12.5mm 2 Remove the Second HDD assembly 3 Remove the screws and HDD holder Installing Second HDD-H9.5mm / HDD-H12.5mm Memory module Removing a memory module 1 Remove memory slot cover Installing a memory module 3 Insert a memory module Removing the keyboard 1 Remove screws for KB Holder Installing the keyboard Wireless LAN card Removing a Wireless LAN card 10-2 Remove a wireless LAN card Installing a Wireless LAN card 10-3 Cables layout on motherboard Bluetooth module Remove a Bluetooth module Installing a Bluetooth module TV Tuner card Removing a TV Tuner card Installing a TV Tuner card Display assembly Removing the display assembly 13-2 Remove the screws from bottom side 13-3 Remove the screws from top side Installing display assembly 13-5 Remove the hinge screws Replacement Procedures Top Cover assembly Removing the Top cover assembly 14-2 Remove the screws front and top cover assembly Installing Top Cover assembly 14-3 Disconnect the touch pad flat cable/Fingerprint cable Touch pad Removing the touch pad 15-2 Loose the M2.5x3 screw Installing the touch pad Installing the USB Board USB BoardRemoving the USB Board Installing the B CAS Board CAS BoardRemoving the B CAS Board System Board Removing the System Board 18-2 Remove the system board Removing RTC battery 18-4 Rotate the RTC Battery Installing the System Board Installing RTC battery 19 CPU Removing the CPU heat sink Installing the CPU 19-2 Remove the CPU 19-3 Apply silicon grease LCD unit / FL inverter Removing the LCD unit / FL inverter 19-2 Remove the inverter 20-3 Remove the LCD unit 20-4 Remove the LCD hinge Installing the LCD unit/FL Inverter Web Camera module Removing Web Camera module Installing Web Camera module 21-2 Peel off the glue of Web Camera module Speaker Box Removing Speaker Box 22-3 Removing the Speaker Box Installing Speaker Box A000048640 23-2 Apply silicon grease for North Bridge A000048650 Precautions for handling the LCD module Appendix a Handling the LCD Module Handling the LCD Module Handling the LCD Module Handling the LCD Module Handling the LCD Module Appendix B Board Layout Board Layout Spdif Conn LAN IC Touch Pad Board Front layoutBack layout TP Board to TP Module Conn Finger Print Board Finger Print Board to TP Board connector Appendix C Pin Assignment CN24 MMB Connector PIN No Signal name CN21 Touchpad & Fingerprint Connectors PIN No Signal name PIN No Signal name CN27 Blue Tooth Connectors PIN No Signal name CN2 CRT Connectors PIN No Signal name CN15 Mini PCI-E Card Wlan Connectors PIN No Signal name CN26 TV Connectors PIN No Signal name CN31 DDR Connectors PI N No Signal name PIN No MBDQS2 MBDM2 GND MBRAS# CN41 Hdmi Connectors CN47 ODD Connectors PIN No Signal name CN39 VGA Connectors PIN No Signal name Extcrtddcd Mxmrefclkp Vgambclk Dpcad CN37 USB Connectors PIN No Signal name CN33 5 in 1 Card Reader Connectors PIN No CN46 Sata HDD Connectors PIN No Signal name CN17 Mini Card Connectors PIN No Signal name CN47 1394 Port PIN No CN6 Spdif Connectors PIN No Signal name Display Codes Table D-1-1 Scan codes set 1 and set 2 1/4 Table D-1-2 Scan codes set 1 and set 2 2/4 Table D-1-3 Scan codes set 1 and set 2 3/4 ALT R Table D-1-4 Scan codes set 1 and set 2 4/4 Table D-1-5 Scan codes with left Shift key Table D-1-6 Scan codes in Numlock mode Table D-1-7 Scan codes with Fn key Table D-1-8 Scan codes in overlay mode Table D-1-9 No.124 key scan code Table D-1-10 No.126 key scan code Appendix E Key Layout United Kingdom UK Keyboard RGB Monitor ID Wraparound connector LAN Loopback Connector Wiring Diagrams

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