6. TROUBLESHOOTING
If your XRT UPS does not function as you expect or if you get an error code or message, please follow the chart outlined below before calling your dealer or Minuteman. Make note of each problem so that we may quickly troubleshoot and correct the problem. Please remember to have your model and serial number before calling.
TROUBLESHOOTING
SYMPTOM | POSSIBLE CAUSE | ACTION TO TAKE | |
No lights/menu, no alarm | Front panel switch in off | Turn on switch. | |
(UPS not ON) | position. | Reset circuit breaker. | |
Rear panel circuit breaker | Check utility input | ||
| |||
| tripped. | power. | |
| No incoming utility. |
| |
|
|
| |
Low AC is indicated, and | Incoming AC is < 75% of | On LED front panel, | |
UPS is not supplying power | nominal and >72% of | press TEST/ALARM | |
nomimal | SILENCE switch. | ||
| |||
|
| On LCD front panel, | |
|
| press any button to go | |
|
| to the battery mode. | |
No output, some LED’s are | This is an error code, and | Look up the message or | |
on, or the LCD shows error | there are many different | error code, and take the | |
causes. | appropriate action | ||
message. | |||
| and/or call for service. | ||
|
| ||
|
|
| |
Backup time is less than the | Battery not fully charged. | Recharge batteries for | |
rating | 1 or more dead batteries. | at least 8 hours. If | |
| Load is greater than | problem persists, call for | |
| estimated. | service. Verify load is | |
| Charger failure. | ||
| correct. | ||
|
| ||
The UPS appears to be | Output turned off by | Select STATUS menu, | |
working, but has no output | computer or external control. | and search for OUTPUT | |
| OFF message. Turn on | ||
voltage |
| ||
| with SETUP menu or | ||
|
| ||
|
| cycle Power Switch. | |
|
| Verify remote OFF | |
|
| contact / switch is off. | |
UPS beeps continuously | Imminent shutdown pending. | Look up the message or | |
| Error code will be displayed. | error code, and take the | |
|
| appropriate action | |
|
| and/or call for service. |
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