Nokia 9000il owner manual Miscellaneous, Troubleshooting 14-5

Chapter 14 - Troubleshooting 14-5

Miscellaneous

13. Distorted Characters in Terminal

If the data bits/stop bits/parity settings are different from those defined to the data ser- vice by the operator, characters may look dis- torted on the display.

14. Access code problems

The lock code is included in the communica- tor sales package. If you forget or lose the lock code, contact your Nokia retailer.

If you forget or lose a PIN or PUK code, or you have not received such a code, contact your network operator.

For information about Internet or terminal passwords, contact your Internet service provider.

15.Cannot open a directory entry in the direc- tory view

If you cannot select a contact in the Tele- phone, Fax, SMS or E-mail directory, it means that the contact card does not have a tele- phone number, fax number, GSM telephone number or an e-mail address.

Within the Contacts application, add the missing information to the contact card.

16. Call quality is poor

Reception is usually better above ground le- vel, outdoors and while stationary. Some- times even moving the cellular phone slightly will improve reception. You can also try using the communicator in the handsfree mode with the communicator interface’s Telephone application (see Chapter 4 "Telephone: Tele- phone settings" on page 4-1). Remember to turn the antenna to an upright position.

17. Low on memory

If you notice that your communicator’s mem- ory is getting low or you receive a warning note about insufficient memory, check the Memory details (see Chapter 10 "System: Memory" on page 10-11). Use the memory details to determine what kind of data takes up most memory.

First, make a backup of all important data. Next, either delete some data manually (doc- uments, received faxes, etc.) You can also use the Data removal application (see Chapter 10 "System: Data removal" on page 10-10). With the Data removal application you can delete old calendar data, for example.

Note: Downloaded images and received faxes can take up significant amounts of mem- ory space.

18. Cannot access numbers stored on the SIM

Your location may not allow better call quality. This problem may occur especially in a moving car or train. Move to a location where radio signal reception is better. See Chapter 1 "Intro- duction: Facts about wireless data transmis- sion" on page 1-4.

Use the phone interface’s Menu 8 3 2 to copy the SIM card entries into the Contacts direc- tory. See Chapter 13 "Phone interface: Detailed menus list - Memory functions (Menu 8)" on page 13-13.