Troubleshooting
Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction manuals of the connected components and TV.
Symptoms | Causes | Remedies | Pages | ||
The DVD Receiver doesn’t | • | The power cord is disconnected. | • | Check the connection of the power cord. | 24 |
switch on. | • | The power cord has slipped out of the | • | Firmly connect the power cord to the | 24 |
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| unit's AC INLET. |
| unit's AC INLET. |
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| • | There is external noise interfering with the | • | Switch off the Standby/On then switch it on | 24 |
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| computer circuits of the DVD Receiver. |
| again. If not recovered, disconnect the power |
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| cord, then connect it again. |
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No sound is reproduced. • The muting function is activated.
•The DVD Receiver is not properly connected.
•The amplifier protection circuitry has activated. (The Standby indicator flashes.)
•Headphones are connected.
•The volume is low.
• | Deactivate the muting function. | 40 |
• | Check the connections to the DVD | |
| Receiver. |
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• Contact your nearest Integra/Onkyo | — | |
| service center. |
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• | Decrease the volume, then disconnect the | 40 |
| headphones. |
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• | Use the Master Volume to turn up the | 40 |
| volume. |
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Amplifier
No sound or very little | • | The speakers are not properly connected. | • | Check the speaker connections. | 17 |
sound is reproduced from | • | The listening mode is set to “STEREO” or | • | No sound is reproduced from the center | 46, 49 |
the center speaker. |
| “ORCHESTRA.” |
| speaker when the listening mode is |
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| “STEREO” or “ORCHESTRA.” |
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| • | The volume level of the center speaker | • | Adjust the volume level of the center | 28 |
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| (“CENTER”) is set to minimum. |
| speaker. |
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| • | A speaker configuration without the center | • | Check that the selected speaker | 26 |
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| speaker is selected. |
| configuration includes the center speaker. |
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No picture appears on the | • The TV is not set to receive the output | • Set the TV to the DVD Receiver’s input. | — | ||
TV screen. |
| signals from the DVD Receiver. |
| Refer to the instruction manual of TV. |
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| • | The video connection cable is not | • | Check the connections between the DVD | 16 |
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| connected securely. |
| Receiver and TV set. |
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The sound of the playback | • | Another input source is selected. | • | Select the appropriate input source. | 38 |
source is not heard. |
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The buttons on the remote | • | Power supply fluctuations or other | • | Switch off the Standby/On, then switch it on | 24 |
controller and DVD |
| abnormalities such as static electricity |
| again. If not recovered, disconnect the power |
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Receiver do not operate. |
| may interrupt correct operation. |
| cord, then connect it again. |
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The disc tray comes back | • | The disc is not placed properly on the disc | • | Use the disc tray guide to align the disc. | 31 |
out automatically, shortly |
| tray. |
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after the disc tray is closed. | • | The disc is dirty or warped. | • | Refer to “Notes on Discs”. | 8, 9 |
| • | Region number does not conform with | • | If the region number on the disc does not | 4 |
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| this unit. |
| match the number on the DVD receiver, |
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| the disc cannot be used. |
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CD/Audio CD)
The DVD Receiver does | • | No disc is inserted. |
not start playback. |
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| • | An unplayable disc is inserted. |
| • | The disc is placed upside down. |
| • | The disc is not placed within the disc tray |
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| guide. |
| • | The disc is dirty. |
| • | The parental lock function is activated. |
• | Insert a disc. (Check that “DVD,” “VCD,” | 31 |
| or “CD” is lit in the DVD Receiver’s |
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| display.) |
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• | Check the playable discs. | 8 |
• | Place the disc with the playback side | 31 |
| down. |
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• | Place the disc within the proper guide on | 31 |
| the disc tray. |
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• | Eject the disc and clean it. | 9 |
• | Deactivate the parental lock function or | 76 |
| change the parental lock level. |
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DVD (VIDEO
The playback picture is | • | The disc is dirty. | • | Eject the disc and clean it. | 9 |
occasionally distorted. | • It is in fast forward or fast reverse | • Sometimes a small amount of picture | — | ||
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| playback. |
| distortion may appear. This is not a |
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| malfunction. |
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Brightness is unstable or | • | Copy protection is activated. | • | Connect the DVD Receiver directly to the | 16 |
noise is visible on the |
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| TV. Avoid connecting the DVD Receiver to |
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playback picture. |
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| the TV through a VCR. |
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The picture from the DVD | • The TV is not set to receive the output | • Set the TV to the DVD Receiver’s input. | — | ||
Receiver doesn’t appear |
| signals from the DVD Receiver. |
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on the TV screen. | • | The DVD Receiver is not properly | • | Check the connections to the DVD | 16 |
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| connected. |
| Receiver. |
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Settings are canceled. | • When the power is turned off by power | • Before unplugging the power cord, press | — | ||
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| failure or by unplugging the power cord, |
| Standby/On. |
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| settings will be canceled. |
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