Appendix
Troubleshooting
Problem | Possible reasons/Possible measures |
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Unable to switch on | – Empty battery. Charge it. Check charging indication on display. |
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| – Battery contacts dirty. Clean contacts. Try switching on and off |
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| again. |
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| – Battery has been replaced. Recharge. |
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Unable to make calls | – Check your mobile phone’s display to make sure that the mobile |
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| phone is switched on. If the mobile phone does not display in- |
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| formation on its screen, check if the battery is fully charged and |
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| properly installed. |
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| – Check that the SIM card is not damaged and is correctly installed |
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| in your mobile phone. |
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| – Check that you have dialled the number correctly. |
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| – Satellite mobile phones should have a clear view of the sky. If you |
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| are inside a building, tunnel, or other structure that limits your |
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| view of the sky, the satellite signal may be weak or unavailable. |
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| To check signal strength, access the menu and follow the |
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| prompts on the display. The higher the number of bars displayed |
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| on your mobile phone, the better the signal. |
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| – In SAT mode make a manual SAT Registration with the menu |
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| item Network > SAT Registration. |
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| – Check that the mobile phone is switched to the proper mode. |
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| – Check that the correct SIM card PIN has been entered. For your |
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| security, the SIM card is blocked if an incorrect PIN is entered |
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| three times consecutively. |
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| – Check that outgoing calls are not barred. If barring is enabled, |
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| cancel the bar by referring to section ’Security settings’. |
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| – Check that the antenna is fully extended. The antenna should |
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| point towards the satellite with a clear view to the sky. |
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Unable to accept calls | – The satellite signal may be weak or unavailable if you are inside |
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| a building, tunnel, or other structure. Your mobile phone should |
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| have a clear view of the sky. |
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| – Check active call diversions. |
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| – Check that incoming calls are not barred. If barring is enabled, | Appendix |
| cancel the bar by referring to section ’Security settings’. | |
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