￿Appendix

￿Troubleshooting

Problem

Possible reasons/Possible measures

 

Unable to switch on

– Empty battery. Charge it. Check charging indication on display.

 

 

– Battery contacts dirty. Clean contacts. Try switching on and off

 

 

again.

 

 

– Battery has been replaced. Recharge.

 

 

 

 

Unable to make calls

– Check your mobile phone’s display to make sure that the mobile

 

 

phone is switched on. If the mobile phone does not display in-

 

 

formation on its screen, check if the battery is fully charged and

 

 

properly installed.

 

 

– Check that the SIM card is not damaged and is correctly installed

 

 

in your mobile phone.

 

 

– Check that you have dialled the number correctly.

 

 

– Satellite mobile phones should have a clear view of the sky. If you

 

 

are inside a building, tunnel, or other structure that limits your

 

 

view of the sky, the satellite signal may be weak or unavailable.

 

 

To check signal strength, access the menu and follow the

 

 

prompts on the display. The higher the number of bars displayed

 

 

on your mobile phone, the better the signal.

 

 

– In SAT mode make a manual SAT Registration with the menu

 

 

item Network > SAT Registration.

 

 

– Check that the mobile phone is switched to the proper mode.

 

 

– Check that the correct SIM card PIN has been entered. For your

 

 

security, the SIM card is blocked if an incorrect PIN is entered

 

 

three times consecutively.

 

 

– Check that outgoing calls are not barred. If barring is enabled,

 

 

cancel the bar by referring to section ’Security settings’.

 

 

– Check that the antenna is fully extended. The antenna should

 

 

point towards the satellite with a clear view to the sky.

 

 

 

 

Unable to accept calls

– The satellite signal may be weak or unavailable if you are inside

 

 

a building, tunnel, or other structure. Your mobile phone should

 

 

have a clear view of the sky.

 

 

– Check active call diversions.

 

 

– Check that incoming calls are not barred. If barring is enabled,

Appendix

 

cancel the bar by referring to section ’Security settings’.

 

 

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Hughes 7101 user manual Appendix, Troubleshooting, Item Network SAT Registration