Problem | Possible reasons/Possible measures | |
Call diversion does not | – Check that you have entered the destination phone number cor- | |
work | rectly, including the country code and any required area or city | |
| codes. | |
| – Call barring of outgoing calls is not possible if any call diversion | |
| for voice is switched on. | |
| – Some call forwarding and call barring options may not be used | |
| at the same time. For example, enabling call divert of all calls and | |
| barring of all outgoing calls is not possible. | |
|
| |
Missed calls are not | – Make sure that call divert is set to your voice mailbox number. | |
diverted to the voice | Verify your call diversion settings by following the instructions in | |
mailbox | section ’Diverting calls’. | |
| – Check that call barring is not active. Call diversion cannot be | |
| used when call barring is active. | |
|
| |
Cannot save phone | – Check that the SIM card memory is not full. Delete phonebook | |
numbers or messages | entries. | |
|
| |
Cannot find phonebook | – SIM card has been changed. Refit original SIM card. | |
|
| |
Charging problem | – Battery defective. Replace it; after several years of average use, a | |
| gradual decline may be expected. | |
| – Contact problem. Check mains socket and connection to mobile | |
| phone. | |
|
| |
Mobile phone shuts | – Mobile phone/battery is overheated. Let the mobile phone/bat- | |
down even with good | tery cool down. | |
network connection | – Mobile phone/battery is too cold. Allow the battery/mobile | |
and sufficiently | ||
phone to warm up (e.g. in your pocket). | ||
charged battery | ||
|
Warning is displayed: ’Attention – Critical tem- perature’
– Wait until ’Normal Temperature’ is displayed.
SIM card error | – SIM card damaged. Carry out visual check. Return SIM card to |
| your service provider. |
| – SIM card contact dirty. Clean SIM card and mobile phone con- |
| tacts with a dry cloth. |
| – SIM card inserted wrong way round. Make sure that SIM card is |
| inserted right way round. |
| – 5V SIM card inserted. Order 3V or 3/5V SIM card from your |
| service provider. |
|
|
PUK error | – 3 incorrect entries. Enter PUK supplied with your SIM card as in- |
| structed. If you have lost your PUK, call your service provider for |
| assistance. |
| – Service not authorised. Call your service provider. |
Appendix
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