Problem | Possible reasons/Possible measures |
No calls possible | – Dialling error. Use full national area code. |
| – All calls barred. Check (barring code needed to clear). |
| – New SIM card fitted. Check for new restrictions. |
| – Charge limit reached. Call your service provider or use PIN2 to re- |
| set. |
|
|
Certain calls not possible | – Call restriction set. Restrictions may be set by your service |
| provider. Check restrictions. |
| – Number is too long. Check number. |
|
|
Calls are dropped | – Make sure no obstruction is blocking the satellite signal. Make |
| sure that your mobile phone has a clear view of the sky. If you |
| are inside a building, tunnel, or other structure that limits your |
| view of the sky, the satellite signal may be weak or unavailable. |
|
|
Mobile phone does not | – Check that the mobile phone is set to ring. |
ring when a call comes in |
|
|
|
Interference from other | – If you are near another satellite mobile phone not designed for |
satellite mobile phones | the Thuraya system, switch the other satellite mobile phone off |
| or move as far away as possible to avoid interference. In some |
| situations, the distance required to prevent interference may be |
| up to 200 metres. If you see the direction in which the other sat- |
| ellite mobile phone is transmitting, move out of the communica- |
| tion path. On ships, move as far away as possible from the ship’s |
| satellite antenna. |
|
|
System busy | – Check that the antenna is properly positioned. The satellite mo- |
| bile phone requires the antenna to be fully extended. |
| – Make sure that your mobile phone has a clear view of the sky. If |
| you are inside a building, tunnel, or other structure that limits |
| your view of the sky, the satellite signal may be weak or unavail- |
| able. |
|
|
People experience delays | – When someone calls you at your mobile phone number, there |
when calling me | may be a delay of up to 60 seconds while the system locates your |
| mobile phone. |
|
|
No network connection | – Weak signal. Move higher, to a window or open space. |
| – Outside GSM/SAT coverage area. Check service provider’s net- |
| work coverage. |
| – SIM card not valid. Call your service provider. |
| – New network not authorized. Try selecting manually, or try other |
| network. |
|
|
Mobile phone loses | – Weak signal. Reconnection or connection to another service pro- |
network | vider is automatic. Switching off and on may accelerate this. |
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