Print cartridge troubleshooting | HP C3183, C3180, C3135, C3150, C3125

Troubleshooting and support

Chapter 2

Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Replace the rear door. Gently push the door forward until it snaps into place.

4.Press Start Copy Black or Start Copy Color to continue the current job.

To clear a paper jam from the front door

1.If necessary, pull the input tray down to open it. Then, lower the print cartridge door.

2.Gently pull the paper out of the rollers.

Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

3.Close the print cartridge door.

4.Press Start Copy Black to continue the current job.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print cartridges.

To troubleshoot print cartridges

1.Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles.

Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab.

2.Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket.

22	HP Photosmart C3100 All-in-One series

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HP C3183 manual Print cartridge troubleshooting, To clear a paper jam from the front door, To troubleshoot print cartridges

Contents

HP Photosmart C3100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Copy HP All-in-One overviewScan Print photos Label Description HP All-in-One at a glancePhotosmart Express button left and Proof Sheet button right Control panel buttons Label Icon Name and Description Status light overview Light status What it means Light status Use the HP Photosmart software Find more information Access the onscreen HelpLoad originals and load paper HP Photosmart Mac Help appears To load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load an original on the glass Make a copy Avoid paper jamsScan an image To make a copy from the control panel To scan to a computer Print photos using a proof sheetPress Start Scan/Reprints To scan a completed proof sheet To print a proof sheet Press Proof Sheet Print from a software applicationTo print from a software application Windows To print from a software application Mac To replace the print cartridges Replace the print cartridges HP All-in-One overview Clean the HP All-in-One To clean the lid backing To clean the glass Uninstall and reinstall the software Troubleshooting and supportTroubleshooting common setup issues To uninstall from a Windows computer and then reinstall To uninstall from a Mac and then reinstall Hardware setup troubleshootingHP All-in-One will not turn on HP All-in-One does not print Clear paper jams Error conditionsTo clear a paper jam from the rear door To clear a paper jam from the front door Print cartridge troubleshootingTo troubleshoot print cartridges To print a self-test report Before you call HP customer support Print specifications Paper specificationsTechnical information System requirements Scan specifications Copy specificationsPhysical specifications Power specifications Regulatory model identification number Regulatory notices HP product Duration of limited warranty Warranty Index Symbols/Numerics Basics Guide HP Photosmart C3100 All-in-One series 800-225-528