TROUBLESHOOTING
6

6 TROUBLESHOOTING

6.1 GENERAL GUIDELINES

• When wiring the device, pay careful attention to the pin number of the signals and whether
you are referring to the 25-pin connector or to the C-BOX 100 spring clamp connectors.
• If you need information about a certain reader parameter you can refer to the VisiSet™
program help files. Either connect the device and select the parameter you’re interested in
by pressing the F1 key, or select Help>Parameters Help from the command menu.
• If you’re unable to fix the problem and you’re going to contact your local Datalogic office or
Datalogic Partner or ARC, we suggest providing (if possible): Application Program
version, Parameter Configuration file, Serial Number and Order Number of your reader.
You can get this information while VisiSet™ is connected to the reader: the Application
Program version is shown in the Terminal Window; the Parameter Configuration can be
saved to an .ini file applying the File>Save Configuration File command in the
Parameter Setup window; Serial Number and Order Number can be obtained by applying
the respective command in the Tools menu.
TROUBLESHOOTING GUIDE
Problem Suggestion
Power ON:
the “PWR” LED is not lit.
• Is power connected?
• If using a power adapter (like PG6000), is it connected
to wall outlet?
• If using rail power, does rail have power?
• If using C-BOX 100, does it have power (check switch
and LED)?
• Check if you are referring to the 25-pin connector or to
the C-BOX 100 spring clamp connectors.
• Measure Voltage either at pin 13 and pin 25 (for 25-pin
connector) or at spring clamp 1 and 2 (for C-BOX 100).
After Power ON:
the "READ" LED is lit or
blinking without any code in
front of the reader and the
connection to VisiSet™ fails.
• Contact your local Datalogic Automation office or
Datalogic Automation Partner or ARC. See also
http://www.automation.datalogic.com/ under Partners.
One Shot or Phase Mode: no
image is displayed in Visiset™
Calibration Tool window while
your trigger source is working.
• In the Operating Mode folder check the settings of
Reading Phase-ON, Acquisition Trigger and
Reading Phase-OFF parameters.
• In Digital I/O folder set the echo of Phase or Acquisition
Trigger on a reader output (if it is available) and in Run
Mode check if the reader correctly receives your trigger
and repeats it on the output. If this doesn't happen,
check the Trigger source cabling.
• In the Digital I/O folder check the
EXTERNAL TRIGGER\Debounce Filter parameter
setting.
• Is the Phase frequency lower than the maximum frame
rate?
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