Matrix-1000™ Reference Manual
6
TROUBLESHOOTING GUIDE
Problem Suggestion
One Shot or Phase Mode
using the External Trigger
input:
the ”TRIG” LED is not blinking
while the External Trigger is
switching.
• Check if you are referring to the 25-pin connector or to
the C-BOX 100 spring clamp connectors.
• Is the sensor connected to the EXT TRIG input?
• Is power supplied to the photo sensor?
• For NPN configuration, is power supplied to one of the
two EXT TRIG signals (A or B)?
• For PNP configuration, is one of the two EXT TRIG
signals grounded (A or B)?
• Are the photo sensor LEDS (if any) working correctly?
• Is the sensor/reflector system aligned (if present)?
One Shot mode using the
External Trigger input:
the ”TRIG" LED is correctly
blinking but no image is
displayed in VisiSet™
Calibration Tool window.
• In the Operating Mode folder check the Acquisition
Trigger parameter setting.
• In the Digital I/O folder check the
EXTERNAL TRIGGER\Debounce Filter parameter
setting.
Phase Mode using the
External Trigger input:
the ”TRIG" LED is correctly
blinking but no image is
displayed in VisiSet™
Calibration Tool window.
• In the Operating Mode folder check the settings of
Reading Phase-ON, Acquisition Trigger and
Reading Phase-OFF parameters.
• In the Digital I/O folder check the
EXTERNAL TRIGGER\Debounce Filter parameter
setting.
• Is the Phase frequency lower than the maximum frame
rate?
One Shot or Phase Mode
using serial trigger source:
no image is displayed in
Visiset™ Calibration Tool
window while your trigger
source is transmitted on the
reader serial port.
• In the Operating Mode folder check the settings for
Reading Phase-ON, Acquisition Trigger and
Reading Phase-OFF parameters.
• Are the COM port parameters (Baud Rate, Parity,
Data Bits, Stop Bits, Handshake) correctly assigned?
• In the communication folder, check the settings of
Reading Phase-ON String, Acquisition Trigger
String and Reading Phase-OFF String parameters.
• Is the serial trigger source correctly connected?
Phase Mode:
no result is transmitted by the
reader at the end of the phase
collection.
• In the Operating Mode folder check the Reading
Phase-OFF parameter setting.
• In the Data Collection folder check the settings for the
CODE COLLECTION, DATA FORMAT and
STATISTICS parameter groups.
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