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Dell P09G001, 1464, YXKVH Starting Dell Diagnostics From Your Hard Drive, Using Support Tools

Models: 1464 YXKVH P09G series P09G001

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Dell Diagnostics

Using Support Tools

Dell Diagnostics

If you experience a problem with your computer, perform the checks in “Lockups and Software Problems” on page 46 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTE: Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities disc may not ship with your computer.

Ensure that the device that you want to test displays in the system setup program and is active. Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc.

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 71).

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

This may invoke the Pre-Boot System Assessment (PSA) on your computer.

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Dell P09G001, 1464, YXKVH, P09G series setup guide Starting Dell Diagnostics From Your Hard Drive, Using Support Tools

Contents

INSPIRON SETUP GUIDEPage SETUP GUIDE INSPIRONRegulatory model P09G series Regulatory type P09G001 Notes, Cautions, and Warnings March 2010 P/N YXKVH Rev. A00Setting Up Your Inspiron Laptop ContentsSolving Problems Using Your Inspiron LaptopUsing Support Tools Finding More Information and Resources Basic Specifications AppendixContents Getting HelpSetting Up Your Inspiron Laptop Before Setting Up Your ComputerINSPIRON Setting Up Your Inspiron Laptop Connect the AC AdapterConnect the Network Cable Optional Setting Up Your Inspiron LaptopTo use a wired network connection, connect the network cable Press the Power Button Setting Up Your Inspiron LaptopSet Up Microsoft Windows Setting Up Your Inspiron LaptopYou will require the following to create the system recovery media Create System Recovery Media RecommendedSetting Up Your Inspiron Laptop Dell DataSafe Local Backup3. Click Start → Programs→ Dell DataSafe Local Backup 4. Click Create Recovery MediaSetting Up Your Inspiron Laptop Install the SIM Card Optional Setting Up Your Inspiron LaptopSetting Up Your Inspiron Laptop 1 SIM card 2 SIM card slot 3 battery bayEnable or Disable Wireless Optional Setting Up Your Inspiron LaptopSetting Up Your Inspiron Laptop To enable wireless 1. Ensure that your computer is turned onSetting Up a Wired Connection Connect to the Internet OptionalSetting Up Your Inspiron Laptop 3. Click Start → Connect To Setting Up a Wireless ConnectionWindows Vista WindowsThe Connect to the Internet window appears Setting Up Your Internet Connection2. Click Start → Control Panel Setting Up Your Inspiron Laptop2. Click Start → Control Panel Setting Up Your Inspiron LaptopWindows The Connect to the Internet window appearsUsing Your Inspiron Laptop Right View FeaturesINSPIRON Using Your Inspiron Laptop Left View Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 3 VGA connector - Connects to a monitor or projectorFront View Features Using Your Inspiron LaptopBattery Indicator lightBattery charge level Computer statesComputer Base and Keyboard Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 Power button - Turns the computer on or off when pressedTouch Pad Gestures ScrollUsing Your Inspiron Laptop One finger zoom - Allows you to zoom in or out To zoom in ZoomUsing Your Inspiron Laptop Move a finger up in the zoom zone extreme left of the touch padWindows Mobility Center System Setup BIOS UtilityMultimedia Control Keys 2. In the Function Key Row, select Function Key or Multimedia KeyPlay the previous track or chapter Play or pause Mute the sound Decrease the volume level Increase the volume levelUsing Your Inspiron Laptop Play the next track or chapterUsing the Optical Drive CAUTION Do not move the computer while playing or recording a discUsing Your Inspiron Laptop Using Your Inspiron Laptop 1 disc 2 spindle 3 optical drive tray 4 eject buttonDisplay Features Using Your Inspiron LaptopUsing Your Inspiron Laptop 1 Camera activity indicator - Indicates if the camera is on or off2 Camera - Built-in camera for video capture, conferencing, and chat The Extended Battery Life pop-up appears 2. Click Show Settings Dell Extended Battery LifeRemoving and Replacing the Battery 3. Click What is Dell Extended Battery Life?1. Slide the battery into the battery bay until it clicks into place Using Your Inspiron LaptopTo replace the battery 1 battery bay 2 battery 3 battery release latchEntertainment and Multimedia Software FeaturesProductivity and Communication Using Your Inspiron LaptopAdd an Icon Dell DockAdd a Category Remove a Category or IconDell DataSafe Online Backup Using Your Inspiron LaptopBeep Codes Solving ProblemsPossible Problem Beep CodeWired Connections Network ProblemsWireless Connections Solving ProblemsPower Problems Solving ProblemsSolving Problems Connect the AC adapter to power the computer and charge the batteryIf you receive an insufficient memory message Memory ProblemsIf you experience other memory problems Solving Problems4. Click End Task If a program stops responding2. Click Applications If the computer stops responding or a solid blue screen appearsSolving Problems Windows VistaWindows Assistance from Dell Technical Using Support ToolsDell Support Center About Your System SystemSystem Messages Using Support ToolsMy Dell Downloads 1. Go to downloadstore.dell.com/mediaKeyboard failure - Keyboard failure or loose cable Using Support ToolsHardware Troubleshooter 1. Click Start → Help and SupportUsing Support Tools NOTE The Drivers and Utilities disc may not ship with your computer Dell DiagnosticsStarting Dell Diagnostics From Your Hard Drive Using Support ToolsUsing Support Tools If PSA is invokedIf PSA is not invoked a. The PSA starts running testsUsing Support Tools Starting Dell Diagnostics From the Drivers and Utilities Disc1. Insert the Drivers and Utilities disc NOTE The Drivers and Utilities disc may not ship with your computer11. Remove the Drivers and Utilities disc Using Support Tools5. Type 1 to start the CD menu and press Enter to proceed Operating System disc Restoring Your Operating SystemOption INSPIRONSystem Restore Restoring Your Operating SystemDell DataSafe Local Backup 3. Click Undo my last restoration and click NextRestoring Your Operating System Dell DataSafe Local Backup Basic 5. Select Repair Your ComputerRestoring Your Operating System 2. Click Upgrade Now System Recovery MediaUpgrading to Dell DataSafe Local Backup Professional Restoring Your Operating SystemDell Factory Image Restore Restoring Your Operating System3. Select Repair Your Computer Performing Dell Factory Image RestoreThe System Recovery Options window appears Restoring Your Operating SystemThe Confirm Data Deletion screen appears 6. Click Dell Factory Image RestoreThe Dell Factory Image Restore welcome screen appears Restoring Your Operating SystemGetting Help INSPIRONTechnical Support and Customer Service DellConnectGetting Help Dell Support e-mail addresses Online ServicesDell Support websites Dell Marketing and Sales e-mail addressesAutomated Order-Status Service Product InformationGetting Help Returning Items for Repair Under Warranty or for Credit Getting HelpLocating Your Service Tag Before You CallGetting Help Diagnostic Checklist Getting HelpContacting Dell Getting HelpIf you need to the Service Manual atFinding More Information and Resources support.dell.comIf you need to Finding More Information and Resourcesthe Dell Support Center. To launch the Dell support.dell.comComputer Information Basic SpecificationsComputer Model MemoryCamera ConnectorsCommunications Basic SpecificationsDisplay BatteryBasic Specifications BatteryA 65 W continuous AC AdapterPhysical A 90 W continuousComputer Environment Computer EnvironmentBasic Specifications 5% to 95% nonAppendix Macrovision Product NoticeINSPIRON Importer Information for NOM, or Official Mexican Standard Only for MexicoAppendix Regulatory ModelIndex INSPIRONIndex network connector NOM memory configurations 74 typesmicrophone analog 25 connecting external Mini-Cards recovering datacards 75 setting up ventilation, ensuring VGA connecting video connector volumeWindows setting up wired network network cable, connecting 7 wireless IndexPage 0YXKVHA00 Printed in the U.S.A