TroubleshootingtheDell™Soundbar
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lReboot the computer.
lSome USB devices like external portable HDD require higher electric
current; connect the device directly to the computer system.
High Speed USB 2.0 interface is slow.
High Speed USB 2.0 peripherals working
slowly or not working at all
lCheck that your computer is USB 2.0-capable.
lSome computers have both USB 2.0 and USB 1.1 ports. Ensure that the
correctUSBportisused.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstreamconnector).
lReboot the computer.
Common Symptoms
What You Experience
Possible Solutions
No Sound
No power to Soundbar - the power
indicator is off (built-in DC power supply.
i.e. 2208WFP)
lTurn the Power/Volume knob on the Soundbar clockwise to the middle
position; check if the power indicator (green LED) on the front of the
Soundbar is illuminated.
l
Ensure that the power cable from the Soundbar is plugged into the monitor.
lEnsure that the monitor has power.
lIf the monitor has no power, see Monitor Specific Troubleshooting for
monitor common problem.
No Sound
Soundbar has power - power indicator is
on
lPlug the audio line-in cable into the computer's audio out jack.
l
Set all volume controls to their maximum and ensure that the mute option is
not enabled.
lPlay some audio content on the computer (example, audio CD, or MP3).
lTurn the Power/Volume knob on the Soundbar clockwise to a higher volume
setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (For example: portable CD
player, MP3 player).
Distorted Sound
Computer's sound card is used as the
audio source
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (For example: portable CD
player, MP3 player).
lAvoid using an audio cable extension or audio jack converter.
Distorted Sound
Other audio source is used
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
audio source.
lDecrease the volume of the audio source.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
lClean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of Soundbar
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
sound card or audio source.
lSet all Windows audio balance controls (L-R) to their midpoints.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (For example: portable CD
player, MP3 player).
Low Volume
Volume is too low
lClear any obstructions between the Soundbar and the user.
lTurn the Power/Volume knob on the Soundbar clockwise to the maximum
volume setting.
lSet all Windows volume controls to their maximum.
lIncrease the volume of the audio application.
lTest the Soundbar using another audio source (For example: portable CD
player, MP3 player).