Dell 2208WFP appendix Troubleshooting the Dell Soundbar

		•	Reboot the computer.
		•	Some USB devices like external portable HDD require higher electric
			current; connect the device directly to the computer system.
High Speed USB 2.0 interface is slow.	High Speed USB 2.0 peripherals working	•	Check that your computer is USB 2.0-capable.
	slowly or not working at all	•	Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the
			correct USB port is used.
		•	Reconnect the upstream cable to your computer.
		•	Reconnect the USB peripherals (downstream connector).
		•	Reboot the computer.

Troubleshooting the Dell™ Soundbar

Common Symptoms	What You Experience		Possible Solutions
No Sound	No power to Soundbar - the power	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle
	indicator is off (built-in DC power supply.		position; check if the power indicator (green LED) on the front of the
	i.e. 2208WFP)		Soundbar is illuminated.
		•	Ensure that the power cable from the Soundbar is plugged into the monitor.
		•	Ensure that the monitor has power.
		•	If the monitor has no power, see Monitor Specific Troubleshooting for
			monitor common problem.
No Sound	Soundbar has power - power indicator is	•	Plug the audio line-in cable into the computer's audio out jack.
	on	•	Set all volume controls to their maximum and ensure that the mute option is
			not enabled.
		•	Play some audio content on the computer (example, audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume
			setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (For example: portable CD
			player, MP3 player).
Distorted Sound	Computer's sound card is used as the	•	Clear any obstructions between the Soundbar and the user.
	audio source	•	Confirm that the audio line-in plug is completely inserted into the jack of the
			sound card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
			volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (For example: portable CD
			player, MP3 player).
		•	Avoid using an audio cable extension or audio jack converter.
Distorted Sound	Other audio source is used	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the
			audio source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
			volume setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of Soundbar	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the
			sound card or audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (For example: portable CD
			player, MP3 player).
Low Volume	Volume is too low	•	Clear any obstructions between the Soundbar and the user.
		•	Turn the Power/Volume knob on the Soundbar clockwise to the maximum
			volume setting.
		•	Set all Windows volume controls to their maximum.
		•	Increase the volume of the audio application.
		•	Test the Soundbar using another audio source (For example: portable CD
			player, MP3 player).
Back to Contents Page