Universal Serial Bus (USB) Specific Problems
Dell™Soundbar Problems
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
lCheck the Scaling Ratio setting in Image Setting OSD
lReset the monitor to Factory Settings.
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the
screen
lTurn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
No picture, the LED light is
green. When you press "+", "-
"
or "Menu" key, the message
"No S-Video input signal", or
"No Composite input signal", or
"NoComponentinputsignal"
appears
lCheck the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
lCheck to make sure Video Source to S-Video, Composite or Component is powered and
playing video media.
lCheckwhetherthesignalcableispluggedinproperly.Re-plug the signal cable if
necessary.
lReset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
lDue to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
lRun the built-in diagnostics.
NOTE: When choosing DVI-D mode, the Auto Adjustfunction is not available.
Specific Symptoms
What You Experience
Possible Solutions
USB interface is not working
USB peripherals are not
working
lCheck that your monitor is turned ON.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstreamconnector).
lSwitch off and then turn on the monitor again.
lReboot the computer.
l
Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0
peripherals working slowly or
not working at all
lCheck that your computer is USB 2.0-capable.
l
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
isused.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstreamconnector).
lReboot the computer.
Common Symptoms
What You Experience
Possible Solutions
No Sound
No power to Soundbar - the
power indicator is off
lTurn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
lConfirm that the power cable from the Soundbar is plugged into the adaptor.
No Sound
Soundbar has power - power
indicator is on
lPlug the audio line-in cable into the computer's audio out jack.
lSet all Windows volume controls to their maximum
lPlay some audio content on the computer (i.e. audio CD, or MP3).
lTurn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (i.e.portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Distorted Sound
Other audio source is used
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the audio
source.
lDecrease the volume of the audio source.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
lClean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
lSet all Windows audio balance controls (L-R) to their midpoints.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low
lClear any obstructions between the Soundbar and the user.
lTurn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
lSet all Windows volume controls to their maximum.
lIncrease the volume of the audio application.
lTest the Soundbar using another audio source (i.e. portable CD player, MP3 player).