Dell 2230d Solving print quality problems

FLEX, FAN, AND STRAIGHTEN THE PAPER BEFORE LOADING IT IN THE TRAY

ENSURE THAT THERE IS NOT TOO MUCH PAPER IN THE TRAY

The stack of paper you load must not exceed the m aximum stack height indicated in the tr ay.

CHECK THE GUIDES

Move the guides in the tray to the correct pos itions for the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam lights remain on after jam is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then close any open doors.

Page that jammed does not repri nt after the jam is cleared

Jam Recovery is set to Off.

If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settin gs Utility for Windows

or Printer Settings for Macintosh. From the Setup menu, ensure that Jam Recovery is set to Auto or On.

Solving print quality problems

The information in the following topics may help you solve print quality problems. If these suggestions still do not

correct the problem, call Customer Support. You may have a printer part that requires adjustment or replacement.

Isolating print quality problems

Print the prin t quality test p ages to isolat e print quality problems.

1Turn the printer off, and then open the front door.

2Press and hold while turning the printer on.

3Release .

Troubleshooting

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Contents

Main Page Contents Understanding the printer menus................................................16 Additional printer setup....... ..................... .................. ....................33 Interpreting the printer control panel lights.............................39 Loading paper and specialty media.............................................55 Paper and specialty med ia guide............... .................... ...............64 Setting up for local pr inting................ ..................... ..................... .70 Software Overview..........................................................................74 Maintaining the printer.... ................... .................. ................... .......87 Administrative support..... ..................... ...................... ...................96 Clearing jams.....................................................................................97 Troubleshooting............. ..................... ...................... .....................11 0 Page Page Safety information Learning about the printer Printer configurations Basic model Configured models Page Understanding the printer control panel Attaching cables 1 2 Page Understanding the printer menus Paper menu Default Source menu Size/Type menu Paper Texture menu Paper Weight menu Paper Loading menu Custom Types menu Universal Setup menu USB menu Parallel menu Settings menu General Settings menu Setup menu Finishing menu Quality menu PostScript menu PCL Emul menu Using the Finishing menu Additional printer setup Installing internal options Accessing the system board to inst all internal options 1 2 Installing a memory card Page Installing hardware options Installing a 250- or 550-sheet drawer Page Printing the printer settings configuration sheet Interpreting the printer control panel lights Understanding the printer control panel light sequences Understanding the primary light sequences Page Page Page Page Page Page Understanding the secondary er ror light sequences Page Understanding the secondary p aper jam light sequences Secondary paper jam sequences on the printer control panel Page Page Page Loading paper and specialty media Setting the paper size and paper type Configuring Universal paper settings Loading the standard 250-sheet tray Page Page Page Loading the optional 250- or 550-sheet tray Page Using the standard exit bin and paper stop Linking and unlinking trays Linking trays Unlinking trays Assigning a Custom Type <x> name Paper and specialty media guide Paper guidelines Paper capacities Paper characteristics Weight Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Paper types and weights suppo rted by the printer Paper sizes supported by the pr inter Paper and specialty media guide Setting up for local printing Windows Installing the Printer Drivers Installing Additional Printer Drivers Installing Additional Printer Software Macintosh Mac OS X: Adding the Printer in Print C enter or Printer Setup Utility Mac OS 9: Creating a Desktop Printe r With Desktop Printer Utility Linux Software Overview Status Monitor Center Local Printer Settings Utility Driver Profiler Dell Printer Alert Utility Installing the Optional XPS Driver Dell Toner Management System Printing Status Window Dell Printer Supplies Reorder App lication Page Printing Printing a document Printing on both sides of the paper Setting Jam Recovery Printing specialty documents Tips on using letterhead Printing Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing a booklet Printing information pages Printing the menu settings page Printing the print quality test pages Canceling a print job From the printer control panel Page Maintaining the printer Ordering supplies Printer attached locally to a co mputer Cleaning the exterior of the printer Storing supplies Conserving supplies Conserving supplies using the printe r menus Conserving supplies when printing multiple copie s Extending the life of your toner cartridge 1 2 Replacing supplies Replacing the toner cartridge Page Replacing the photoconductor ki t Light sequences Page Page Moving the printer Before moving the printer Moving the printer to another loc ation Page Administrative support Adjusting Power Saver Restoring the factory default settings Clearing jams Avoiding jams Accessing jam areas Understanding jam lights and access locations Page Page Page Page Page Page Page Clearing jams in the manual feeder Clearing jams behind the rear door Page Troubleshooting Solving basic printer problems Solving printing problems Jobs do not print Multiple-language PDFs do not print 1 2 3 4 Job takes longer than expected to print Job prints from the wrong tra y or on the wrong paper Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 Solving paper feed problems Paper frequently jams FLEX, FAN, AND STRAIGHTEN THE PAPER BEFORE LOADING IT IN THE TRAY E NSURE THAT THERE IS NOT TOO MUCH PAPER IN THE C HECK THE Solving print quality problems Isolating print quality problems 1 2 3 Blank pages Page THE PHOTOCONDUCTOR KIT MAY BE DEFECTIVE C HECK THE PAPER SIZE AND PAPER TYPE Incorrect margins C HECK THE PAPER C HECK THE P APER S IZE Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST Note: This solution applies to Windows users only. Avoid textured paper with rough finishes. Ensure that the Paper Type setting matches the paper loaded in the tray. THE TONER MAY BE LOW Toner rubs off C HECK THE P APER T EXTURE Toner specks THERE IS TONER IN THE PAPER PATH Transparency print quality is poor CHECK THE TRANSPARENCIES Streaked horizontal lines THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE E NSURE THAT THE PAPER PATH IS THERE MAY BE EXCESS TONER IN THE PAPER PATH Streaked vertical lines THE TONER CARTRIDGE IS DEFECTIVE E NSURE THAT THE PAPER PATH IS THERE MAY BE EXCESS TONER IN THE PAPER PATH Solid black or white streaks appear on transparencies or paper E NSURE THAT THE FILL PATTERN IS THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Appendix Dell Technical Support Policy Contacting Dell Page Index Numerics A B C M N O P Q R S T U