Troubleshooting the Dell™ Soundbar

COMMON

SYMPTOMS

No Sound

No Sound

Distorted Sound

Distorted Sound

Unbalanced Sound Output

Low Volume

WHAT YOU

EXPERIENCE

No power to Soundbar - the power indicator is off. (built-in DC power supply. i.e. 2408WFP)

Soundbar has power - power indicator is on.

Computer's sound card is used as the audio source.

Other audio source is used.

Sound from only one side of Soundbar

Volume is too low.

POSSIBLE SOLUTIONS

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated.

Confirm that the power cable from the Soundbar is plugged into the monitor.

Confirm that the monitor has power.

If the monitor has no power, see Monitor Specific Troubleshooting for monitor common problem.

Plug the audio line-in cable into the computer's audio out jack.

Set all Windows volume controls to their maximum.

Play some audio content on the computer (i.e. audio CD, or MP3).

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

Clean and reseat the audio line-in plug.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

Set all Windows volume controls to their midpoints.

Decrease the volume of the audio application.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.

Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the audio source.

Decrease the volume of the audio source.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.

Clean and reseat the audio line-in plug.

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.

Set all Windows audio balance controls (L-R) to their midpoints.

Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.

Set all Windows volume controls to their maximum.

Increase the volume of the audio application.

Test the Soundbar using another audio source (i.e. portable CD player).

Troubleshooting the Card Reader

NOTICE: Do not remove the device while reading or writing media. Doing so may cause loss of data or malfunction in the media.

Problem

Drive letter is not assigned. (Windows XP only)

Drive letter is assigned, but the media is not accessible

The media has been ejected during writing or erasing.

Cause

Conflict with network drive letter.

The media needs reformatting.

Displays the error message, "Error copying file or folder."

Displays the error message, "Cannot write folder (folder name) or file (file name)," during writing, or, "Cannot remove folder (folder name) or file(file name),". While erasing, you cannot write or erase in the same folder or file name.

Solution

A. Right-click My Computer on the desktop, and then click Manage. Under Computer Management, click Desk Management.

B. In the list of drives in the right panel, right-click Removable Device and then click Change Drive Letter and Paths.

C. Click Change, and in the drop-down box, specify a drive letter for the Removable Device, choosing one that is not assigned to the mapped network drives.

D. Click OK, and then click OK again

Right-click the drive in Explorer and choose Format from the resulting menu.

Reinsert the media and write or erase again.

Format the media for writing or erasing the same folder or file name.

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Dell 2408WFP appendix Troubleshooting the Dell Soundbar, Troubleshooting the Card Reader, Problem, Cause, Solution

2408WFP specifications

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