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Video Problems
l
Verify that the power outlet is functioning properly using any other electrical
equipment.
lEnsure that the power button depressed fully.
No Video/ Power
LED on
No picture
or no
brightness
lIncrease brightness & contrast controls via OSD.
lPerform monitor self-test feature check.
lCheck for bent or broken pins in the video cable connector.
Poor Focus
Picture is
fuzzy,
blurry, or
ghosting
lPerform Auto Adjust via OSD.
lAdjust the Phase and Pixel Clock controls via OSD.
lEliminate video extension cables.
lReset the monitor to Factory Settings.
lChange the video resolution to the correct aspect ration (16:10).
Shaky/Jittery
Video
Wavy
picture or
fine
movement
lPerform Auto Adjust via OSD.
lAdjust the Phase and Pixel Clock controls via OSD.
lReset the monitor to Factory Settings.
lCheck environmental factors.
lRelocate the monitor and test in another room.
Missing Pixels
LCD screen
has spots
lCycle power on-off.
lPixel that is permanently off is a natural defect that can occur in LCD
technology.
Stuck-on Pixels
LCD screen
has bright
spots
lCycle power on-off.
lPixel that is permanently off is a natural defect that can occur in LCD
technology.
Brightness
Problems
Picture too
dim or too
bright
lReset the monitor to Factory Settings.
lAuto Adjust via OSD.
lAdjust brightness & contrast controls via OSD.
Geometric
Distortion
Screen not
centered
correctly
lReset the monitor to Factory Settings.
lAuto Adjust via OSD.
lAdjust brightness & contrast controls via OSD.
NOTE: When using '2: DVI-D', the positioning adjustments are not
available.
Horizontal/Vertical
Lines
Screen has
one or more
lines
lReset the monitor to Factory Settings.
lPerform Auto Adjust via OSD.
lAdjust Phase and Pixel Clock controls via OSD.
lPerform monitor self-
test feature check and determine if these lines are also
in self-test mode.
lCheck for bent or broken pins in the video cable connector.
NOTE: When using '2: DVI-D', the Pixel Clock and Phase
adjustments are not available.
Synchronization
Problems
Screen is
scrambled
or appears
torn
lReset the monitor to Factory Settings.
lPerform Auto Adjust via OSD.
lAdjust Phase and Pixel Clock controls via OSD.
lPerform monitor self-test feature check to determine if scrambled screen
appears in self-test mode.
lCheck for bent or broken pins in the video cable connector.
lRestart the computer in the safe mode.
Safety Related
Issues
Visible signs
of smoke or
sparks
lDo not perform any troubleshooting steps.
lContact Dell immediately.
Intermittent
Problems
Monitor
malfunctions
on & off
lEnsure that the video cable connecting the monitor to the computer is
connected properly and is secure.
lReset the monitor to Factory Settings.
lPerform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.
Missing Color
Picture
missing
color
lPerform monitor self-test feature check.
lEnsure that the video cable connecting the monitor to the computer is
connected properly and is secure.
lCheck for bent or broken pins in the video cable connector..
Wrong Color
Picture color
not good
lChange the Color Setting Mode in the Color Settings OSD to Graphics or
Video depending to the application.
lTry different Color Preset Settings in Color Settings OSD. Adjust R/G/B value
in Color Settings OSD if the Color Management is turned off.
lChange the Input Color Format to PC RGB or YPbPr in the Advance Setting
OSD.
Imageretention
from a static
image left on the
monitorforalong
period of time
Faint
shadow
from the
static image
displayed
appears on
the screen
lUse the Power Management feature to turn off the monitor at all times
when not in use (for more information, see Power Management Modes).
lAlternatively, use a dynamically changing screensaver.