Safety Related | Visible signs of | • Do not perform any troubleshooting steps. |
Issues | smoke or sparks | • Contact Dell immediately. |
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Intermittent | Monitor | • Ensure that the video cable connecting the monitor to the |
Problems | malfunctions on | computer is connected properly and is secure. |
| & off | • Reset the monitor to Factory Settings. |
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| • Perform monitor |
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| intermittent problem occurs in |
Missing Color | Picture missing |
| color |
•Perform monitor
•Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
•Check for bent or broken pins in the video cable connector.
Wrong Color | Picture color not | • Change the Color Setting Mode in the Color Settings OSD |
| good | to Graphics or Video depending on the application. |
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| • Try different Color Preset Settings in Color Settings OSD. |
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| Adjust R/G/B value in Color Settings OSD if the Color |
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| Management is turned off. |
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| • Change the Input Color Format to PC RGB or YPbPr in the |
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| Advance Setting OSD. |
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| • Run the |
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Image retention | Faint shadow | • Use the Power Management feature to turn off the monitor |
from a static | from the static | at all times when not in use (for more information, see |
image left on | image displayed | Power Management Modes). |
the monitor for | appears on the | • Alternatively, use a dynamically changing screensaver. |
a long period of | screen |
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time |
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| |
Touch Problem |
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Specific | What You | Possible Solutions |
Symptoms | Experience |
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Touch report | Touch function |
error | miss alignment or |
| no touch |
| function |
•Make sure power cord comes with ground pin.
•Unplug and replug the DC cable from power adapter to allow touch module auto recalibration.
•Make sure to use Dell provide USB cable, connect with computer.
•Make sure computer support USB 2.0 cable.
•If the device cannot be detected by system, power off/on the monitor or plug out/in the USB cable.
Touch screen | Could not wake |
no response in | up monitor and |
saving mode | computer by |
| touching in |
| saving mode |
•Access to Device Manager and choose HID Interface Device under Human Device.
•Select HID- compliant device Properties
•Allow the device to wake the computer.
Troubleshooting 47
