4
Troubleshooting
The following section describes general cluster problems you may encounter and the probable causes and solutions for each problem.
Problem | Probable Cause | Corrective Action |
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The nodes cannot access the storage | The storage system is not cabled | Ensure that the cables are connected |
system, or the cluster software is not | properly to the nodes or the cabling | properly from the node to the storage |
functioning with the storage system. | between the storage components is | system. For more information, see |
| incorrect. | Cabling Your Cluster for Public and |
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| Private Networks. |
| One of the cables is faulty. |
| Volumes are not assigned to the |
| hosts. |
One of the nodes takes a long time to | The |
join the cluster. | due to a cabling or hardware failure. |
Or |
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One of the nodes fail to join the |
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cluster. |
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Replace the faulty cable.
Verify that all volumes are assigned to the hosts.
•Check the network cabling and verify that the multi- initiator check box is selected.
•Ensure that the
| Long delays in | • Verify that the nodes can | ||
| communications may be normal. | |||
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| communicate with each other | ||
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| by running the ping command |
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| from each node to the other |
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| node. |
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| • Try both the host name and IP | |
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| address when using the ping |
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| command. |
| One or more nodes may have the | • | Configure the Internet | |
| Internet Connection Firewall enabled, | |||
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| Connection Firewall to allow | ||
| blocking Remote Procedure Call (RPC) |
| communications that are | |
| communications between the nodes. |
| required by the Microsoft | |
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| Cluster Service (MSCS) and | ||
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| |
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| the clustered applications or |
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| services. |
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| • For more information, see the | |
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| article KB883398 at |
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| support.microsoft.com. |
Attempts to connect to a cluster using | • | The Cluster Service has not | • | Verify that the Cluster Service |
| ||||
Cluster Administrator fail. |
| been started. |
| is running and that a cluster |
| • A cluster has not been formed |
| has been formed. | |
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| on the system. |
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