Dell 4688513 appendix Dell Soundbar Problems

High Speed USB 2.0 interface	High Speed USB 2.0	•	Check that your computer is USB 2.0-capable.
is slow.	peripherals working slowly or	•	Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB
	not working at all		port is used.
		•	Reconnect the upstream cable to your computer.
		•	Reconnect the USB peripherals (downstream connector).
		•	Reboot the computer.

Dell™ Soundbar Problems

Common Symptoms	What You Experience		Possible Solutions
No Sound	No power to Soundbar - the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check
	power indicator is off		if the power indicator (Blue LED) on the front of the Soundbar is illuminated.
		•	Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on	•	Set all Windows volume controls to their maximum.
		•	Play some audio content on the computer (i.e. audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Computer's sound card is	•	Clear any obstructions between the Soundbar and the user.
	used as the audio source	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound
			card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Other audio source is used	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the audio
			source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of	•	Clear any obstructions between the Soundbar and the user.
	Soundbar	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound
			card or audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume	Volume is too low	•	Clear any obstructions between the Soundbar and the user.
		•	Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
			setting.
		•	Set all Windows volume controls to their maximum.
		•	Increase the volume of the audio application.
		•	Test the Soundbar using another audio source (i.e. portable CD player).

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