Dell Support Center Reinstalling Software | Dell A840, A860 guide

Contents

Lockups and Software

Problems . . . . . . . . . . . . . . 47

Dell Technical Update Service . . . 49

Dell Support Center . . . . . . . . . . 49

Reinstalling Software . . . . . . . 51

Drivers . . . . . . . . . . . . . . . . . . 51

Identifying Drivers . . . . . . . . . 51

Reinstalling Drivers and

Utilities . . . . . . . . . . . . . . . 51

Restoring Your Operating System . . 54

Using Microsoft® Windows®

System Restore . . . . . . . . . . . 54

Using the Operating System

Media . . . . . . . . . . . . . . . . 55

Finding Information	59
Getting Help	63
Obtaining Assistance	63
Technical Support and Customer
Service	64
Online Services	64
AutoTech Service	65
Automated Order-Status
Service	66
Problems With Your Order	66
Product Information	66
Returning Items for Warranty
Repair or Credit	66

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Dell A840, A860 manual Dell Support Center Reinstalling Software, Restoring Your Operating System, Finding Information

Contents

Vostro A840/A860 Setup Quick Reference Guide Macrovision Product Notice Contents Dell Support Center Reinstalling Software Restoring Your Operating SystemFinding Information Obtaining Assistance Index Contents About Your Computer Front View Attach headphones to the connector Attach a microphone to Right View Turns on when the scroll lock function is enabled D E M C O N N E C T O R RJ Left View USB C O N N E C T O R S Connects video devices, such as a monitor Battery Removal To remove the battery Ensure that the computer is turned off About Your Computer Quick Setup Quick Setup Connect the AC adapter to the AC adapter Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating System Choose Dial-up if you will use a dial-up modem or Isdn Transferring Information to a New Computer Quick Setup Specifications 512 MB, 1 GB, 2 GB GB capable Memory type DDR2 Sodimm Video Hole connector Ieee Pin mini USB In-1 combo card connector Connector Cards supportedWireless Internal Wlan and Bluetooth wireless Microphone-in connector, stereo Headphones/speakers connectorVideo Vostro A840 Vostro A860 Video type Integrated on system board, hardware Active area X/Y 303.36 x 344.23 x Dimensions Audio Vostro A840 Vostro A860 Speaker One 4-ohm speaker206 mm 8.11 inches 209.5 mm 8.24 inches 320 mm 12.6 inches 359.3 mm 14.14 inches 15/30 Pixel pitch 2373 255 Power Consumption Display Vostro A840 Vostro A860 Viewing angles40/40 Max with no inverter losses Touch Pad Vostro A840 Vostro A860 240 cpiSize 53.4 mm 2.10 inches 40 to 65C -40 to 149F Coin-cell battery CR-2032 To 35C 32 to 95F Continuous Output power 65 W Rated output voltage 137.2 mm 5.4 inches Weight with cables Kg 0.9 lbInput frequency 50-60 Hz Output current +/-1.0 VDC Physical Vostro A840 Vostro A860 Height AC Adapter Vostro A84003 kg 4.47 lb 46 kg 5.42 lb Spectrum that simulates user environment Grms110 G 163 G Airborne containment level G2 or lower as defined by Troubleshooting Error Messages Do not use these characters in filenames T E N D E D M E M O R Y S I Z E H a S HARD-DISK Drive Controller Failure Y B O a R D C L O C K L I N E F a I L U R E For Troubleshooting Optional ROM has failed. Contact Dell see Contacting Dell on Try again System Messages Troubleshooting Software and Hardware Problems A.R.T error, possible hard drive failure Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media Shut down and restart the computer Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Ensure that the display is connected and powered on T H E P O W E R L I G H T I S B L I N K I N G Memory Problems Run the Dell Diagnostics see Dell Diagnostics on Lockups and Software Problems Computer does not start upComputer stops responding Program crashes repeatedly Program stops respondingSolid blue screen appears Dell Technical Update Service Other software problemsDell Support Center Alerts technical support alerts relevant to your computer Reinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying Drivers Using the Drivers and Utilities Media Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Using the Operating System Media Click StartClick Next and follow the remaining prompts on the screen Click Undo my last restoration and click Next Reinstalling Windows Reinstalling Software Reinstalling Software Document/Media/Label Contents Code Service Tag/ExpressFinding Information Computer Drivers and Utilities Media CD or DVD that may have Shipped with your computer Support DocumentationThis type of information may Have shipped with your Document/Media/Label Contents Dell Technology Guide Available at support.dell.com Finding Information Getting Help Fill out the Diagnostics Checklist onObtaining Assistance Technical Support and Customer Service Online Services AutoTech Service Problems With Your Order Returning Items for Warranty Repair or CreditAutomated Order-Status Service Product Information Remember to fill out the Diagnostics Checklist Before You Call Getting Help Contacting Dell Getting Help Index License label Media Drivers and Utilities Service Tag Setup Power light conditions, 44 program crashes Warranty information Windows License label Windows Vista Program Compatibility wizard Wizards Index