Dell A840, A860 manual

Troubleshooting

Click on theicon in the taskbar to run the application. The home page provides links to access:

•Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows Vista)

•Alerts (technical support alerts relevant to your computer)

•Assistance from Dell (Technical Support with DellConnect™, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp)

•About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories)

The top of the Dell Support Center home page displays your system’s model number along with its service tag and express service code.

For more information on Dell Support Center, see the Dell Technology Guide. It is available in Windows Help and Support (Start → Help and Support) and at Dell Support Website (support.dell.com).

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Dell A840, A860 manual Alerts technical support alerts relevant to your computer

Contents

Vostro A840/A860 Setup Quick Reference Guide Macrovision Product Notice Contents Finding Information Dell Support Center Reinstalling SoftwareRestoring Your Operating System Obtaining Assistance Index Contents About Your Computer Front View Attach headphones to the connector Attach a microphone to Right View Turns on when the scroll lock function is enabled D E M C O N N E C T O R RJ Left View USB C O N N E C T O R S Connects video devices, such as a monitor Battery Removal To remove the battery Ensure that the computer is turned off About Your Computer Quick Setup Quick Setup Connect the AC adapter to the AC adapter Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating System Choose Dial-up if you will use a dial-up modem or Isdn Transferring Information to a New Computer Quick Setup Specifications 512 MB, 1 GB, 2 GB GB capable Memory type DDR2 Sodimm Video Hole connector Ieee Pin mini USB Wireless In-1 combo card connectorConnector Cards supported Internal Wlan and Bluetooth wireless Video Vostro A840 Vostro A860 Video type Microphone-in connector, stereoHeadphones/speakers connector Integrated on system board, hardware 206 mm 8.11 inches 209.5 mm 8.24 inches Active area X/Y 303.36 x 344.23 x DimensionsAudio Vostro A840 Vostro A860 Speaker One 4-ohm speaker 320 mm 12.6 inches 359.3 mm 14.14 inches 40/40 15/30 Pixel pitch 2373 255 Power ConsumptionDisplay Vostro A840 Vostro A860 Viewing angles Max with no inverter losses Size Touch Pad Vostro A840 Vostro A860240 cpi 53.4 mm 2.10 inches 40 to 65C -40 to 149F Coin-cell battery CR-2032 To 35C 32 to 95F Input frequency 50-60 Hz Output current Continuous Output power 65 W Rated output voltage137.2 mm 5.4 inches Weight with cables Kg 0.9 lb +/-1.0 VDC 03 kg 4.47 lb 46 kg 5.42 lb AC Adapter Vostro A840Physical Vostro A840 Vostro A860 Height 110 G Spectrum that simulates user environmentGrms 163 G Airborne containment level G2 or lower as defined by Troubleshooting Error Messages Do not use these characters in filenames T E N D E D M E M O R Y S I Z E H a S HARD-DISK Drive Controller Failure Y B O a R D C L O C K L I N E F a I L U R E For Troubleshooting Optional ROM has failed. Contact Dell see Contacting Dell on Try again System Messages Troubleshooting Software and Hardware Problems A.R.T error, possible hard drive failure Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media Shut down and restart the computer Follow these tips when troubleshooting your computer Troubleshooting TipsPower Problems Ensure that the display is connected and powered on T H E P O W E R L I G H T I S B L I N K I N G Memory Problems Computer stops responding Lockups and Software Problems Computer does not start upRun the Dell Diagnostics see Dell Diagnostics on Solid blue screen appears Program stops respondingProgram crashes repeatedly Dell Support Center Other software problemsDell Technical Update Service Alerts technical support alerts relevant to your computer Drivers Reinstalling SoftwareReinstalling Drivers and Utilities Identifying Drivers Using the Drivers and Utilities Media Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System RestoreYou can restore your operating system in the following ways Click Next and follow the remaining prompts on the screen Using the Operating System MediaClick Start Click Undo my last restoration and click Next Reinstalling Windows Reinstalling Software Reinstalling Software Finding Information Document/Media/Label ContentsCode Service Tag/Express Computer Drivers and Utilities Media This type of information may CD or DVD that may have Shipped with your computerSupport Documentation Have shipped with your Document/Media/Label Contents Dell Technology Guide Available at support.dell.com Finding Information Obtaining Assistance Fill out the Diagnostics Checklist onGetting Help Technical Support and Customer Service Online Services AutoTech Service Automated Order-Status Service Problems With Your OrderReturning Items for Warranty Repair or Credit Product Information Remember to fill out the Diagnostics Checklist Before You Call Getting Help Contacting Dell Getting Help Index License label Media Drivers and Utilities Service Tag Setup Power light conditions, 44 program crashes Warranty information Windows License label Windows Vista Program Compatibility wizard Wizards Index