Technical Support and Customer Service, Online Services | Dell A840

Getting Help

the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 67, and then see the contact information for your region or go to support.dell.com.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

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Dell A840, A860 manual Technical Support and Customer Service, Online Services

Contents

Vostro A840/A860 Setup Quick Reference Guide Macrovision Product Notice Contents Dell Support Center Reinstalling Software Restoring Your Operating SystemFinding Information Obtaining Assistance Index Contents About Your Computer Front View Attach headphones to the connector Attach a microphone to Right View Turns on when the scroll lock function is enabled D E M C O N N E C T O R RJ Left View USB C O N N E C T O R S Connects video devices, such as a monitor Battery Removal To remove the battery Ensure that the computer is turned off About Your Computer Quick Setup Quick Setup Connect the AC adapter to the AC adapter Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows Vista Operating System Choose Dial-up if you will use a dial-up modem or Isdn Transferring Information to a New Computer Quick Setup Specifications 512 MB, 1 GB, 2 GB GB capable Memory type DDR2 Sodimm Video Hole connector Ieee Pin mini USB In-1 combo card connector Connector Cards supportedWireless Internal Wlan and Bluetooth wireless Microphone-in connector, stereo Headphones/speakers connectorVideo Vostro A840 Vostro A860 Video type Integrated on system board, hardware Active area X/Y 303.36 x 344.23 x Dimensions Audio Vostro A840 Vostro A860 Speaker One 4-ohm speaker206 mm 8.11 inches 209.5 mm 8.24 inches 320 mm 12.6 inches 359.3 mm 14.14 inches 15/30 Pixel pitch 2373 255 Power Consumption Display Vostro A840 Vostro A860 Viewing angles40/40 Max with no inverter losses Touch Pad Vostro A840 Vostro A860 240 cpiSize 53.4 mm 2.10 inches 40 to 65C -40 to 149F Coin-cell battery CR-2032 To 35C 32 to 95F Continuous Output power 65 W Rated output voltage 137.2 mm 5.4 inches Weight with cables Kg 0.9 lbInput frequency 50-60 Hz Output current +/-1.0 VDC Physical Vostro A840 Vostro A860 Height AC Adapter Vostro A84003 kg 4.47 lb 46 kg 5.42 lb Spectrum that simulates user environment Grms110 G 163 G Airborne containment level G2 or lower as defined by Troubleshooting Error Messages Do not use these characters in filenames T E N D E D M E M O R Y S I Z E H a S HARD-DISK Drive Controller Failure Y B O a R D C L O C K L I N E F a I L U R E For Troubleshooting Optional ROM has failed. Contact Dell see Contacting Dell on Try again System Messages Troubleshooting Software and Hardware Problems A.R.T error, possible hard drive failure Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media Shut down and restart the computer Power Problems Troubleshooting TipsFollow these tips when troubleshooting your computer Ensure that the display is connected and powered on T H E P O W E R L I G H T I S B L I N K I N G Memory Problems Run the Dell Diagnostics see Dell Diagnostics on Lockups and Software Problems Computer does not start upComputer stops responding Program crashes repeatedly Program stops respondingSolid blue screen appears Dell Technical Update Service Other software problemsDell Support Center Alerts technical support alerts relevant to your computer Reinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying Drivers Using the Drivers and Utilities Media Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Using the Operating System Media Click StartClick Next and follow the remaining prompts on the screen Click Undo my last restoration and click Next Reinstalling Windows Reinstalling Software Reinstalling Software Document/Media/Label Contents Code Service Tag/ExpressFinding Information Computer Drivers and Utilities Media CD or DVD that may have Shipped with your computer Support DocumentationThis type of information may Have shipped with your Document/Media/Label Contents Dell Technology Guide Available at support.dell.com Finding Information Getting Help Fill out the Diagnostics Checklist onObtaining Assistance Technical Support and Customer Service Online Services AutoTech Service Problems With Your Order Returning Items for Warranty Repair or CreditAutomated Order-Status Service Product Information Remember to fill out the Diagnostics Checklist Before You Call Getting Help Contacting Dell Getting Help Index License label Media Drivers and Utilities Service Tag Setup Power light conditions, 44 program crashes Warranty information Windows License label Windows Vista Program Compatibility wizard Wizards Index