Dell ATG E6400, NU229, PP27L

48 Troubleshooting

Contents

Main Notes, Notices, and Cautions Contents 1 About Your Computer. . . . . . . . . . . . . . . . . 7 3 Specifications . . . . . . . . . . . . . . . . . . . . . 21 2 Setting Up Your Computer. . . . . . . . . . . . 13 4 4 Troubleshooting. . . . . . . . . . . . . . . . . . . 31 5 Reinstalling Software . . . . . . . . . . . . . . 49 6 Finding Information . . . . . . . . . . . . . . . . 57 7 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 59 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Page About Your Computer Front View 8 Back View Bottom View Battery Removal Page Page Setting Up Your Computer Quick Setup Page Page Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Microsoft Windows Vista Operating System Microsoft Windows XP Page Page Specifications NOTE: 22 Page Page Page Page NOTE: Page Page Page Troubleshooting Tool s Power Lights Beep Codes 32 If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page40). Error Messages Page Page Page Page System Messages Troubleshooting Software and Hardware Problems Dell Diagnostics Drivers and Utilities Troubleshooting Tips Power Problems Memory Problems Lockups and Software Problems Page Dell Technical Update Service Dell Support Utility Page Page Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Page Restoring Your Operating System Using Microsoft Windows System Restore Page Using Dell Factory Image Restore Using the Operating System Media Page Finding Information NOTE: 58 Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call 64 Contacting Dell Page Index B C D E F I M N O T U W