Troubleshooting | Samsung CLX-3305FW instruction

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	272
• Power and cable connecting problems		273
•	Printing problems	274
•	Printing quality problems	278
•	Copying problems	286
•	Scanning problems	287
•	Faxing problems	288
•	Operating system problems	290

For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting" on page 183).

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Samsung CLX-3305FW manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefits Wide range of functionality and application support Windows Mac Linux Features by modelsIncluded, Blank Not available Operating System CLX-330x Series CLX-330xFN Series Software CLX-330x Series CLX-330xFN Series Software SyncThru Admin Web Service SyncThru Web Service Network Interface 802.11b/g/n wireless LAN a Features CLX-330x Series CLX-330xFN Series Introduction Machine does not print Useful to know Chapter About this user’s guideGeneral icons Conventions Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview Accessories Front view CLX-330x Series / CLX-330xW Series CLX-330xFN Series / CLX-330xFW Series EXT Rear view Control panel overview Display screen WPSaPrint Screenb Scan to Back PowerWakeup Start ID Copy CLX-330xFN Series / CLX-330xFW Series Pause Clear PowerAddress Book Redial Machine Turning on the machine Turn the switch on if the machine has a power switchConnect the machine to the electricity supply first Windows Installing the driver locally Follow the instructions in the installation window Reinstalling the driver Menu Overview and Basic Setup Menu overview Accessing the menu Menu overview Menu overview Web Menu overview Networka TCP/IP IPv4 WirelessWi-Fi ON/OFFb Wi-Fi Directb Panel Machine’s basic settingsPress System Setup Machine Setup Select the option you want, then press OK Machine’s basic settings Media and tray To change the size, you need to adjust the paper guidesTray overview Loading paper in the tray Media and tray Media and tray Types Printing on special mediaPlain Thick Thin Card stock/ Custom-sized paper Labels Press System Setup Paper Setup Paper Size or Paper Type Setting the paper size and typePreprinted paper Using the output support Preparing originals On the scanner glassLoading originals Media and tray Document input tray Document feeder Adjust the document feeder width guides to the paper size Printing Basic printing Canceling a print job Click Properties or Preferences Opening printing preferences Using help Using a favorite setting Eco printing Setting Eco mode on the control panel Eco options Setting eco mode on the driver Basic copy Changing the settings for each copyBasic copying Darkness Original ID card copying Reduced or enlarged copy Press Start Place Front Side and Press Start appears on the display Basic Scanning Basic scanning Preparing to fax Basic faxingSending a fax Sending a fax to multiple destinations Sending a fax manually Receiving a fax Adjusting the document settings Resolution About USB memory Using USB memory devicePlugging in a USB memory device Scanning to a USB memory device Scanning Tiff Tiff 6.0 Baseline Jpeg Jpeg Baseline Customizing Scan to USBTo print a document from a USB memory device Printing from a USB memory device Select File Manage Delete and press OK Deleting an image fileFormatting a USB memory device Managing USB memory Select Check Space Viewing the USB memory status Maintenance Ordering supplies and accessories Type Average yield a Part name Available supplies Available maintenance parts Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Tray Clearing paper jamsClick this link to open an animation about clearing a jam Clearing paper jams Inside the machine Exit area Clearing paper jams Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Understanding the status LED Paper Jam-related messages Understanding display messages Toner-related messages Understanding display messages Network-related messages Tray-related messagesMisc. messages Install TR Message Meaning Suggested solutions CalibratingInstall color toner Error error number Install Message Meaning Suggested solutions Prepare newTransfer Belt Error Message Meaning Suggested solutions Replace/Install Appendix General specifications Specifications Specifications Print media specifications Labels b US Folio, A4, JIS B5 Colored Refer to the PlainPre-printed Paper section Recycled Letter, Legal, Oficio System requirements Microsoft Windows Mac Mac OS X 10.7 LinuxItems Requirements Operating system Items Requirements Free HDD space GB 2 GB Network operating system Items Specifications Network interfaceWireless security Network environment Regulatory information Laser safety statement Mercury Safety Ozone safety Power saverRecycling Applicable in countries with separate collection systems 2000m Call, 877 278 United States of America onlyFCC information to the user Radio frequency emissions Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America Russia only FCC Statement for Wireless LAN useGermany only Thai only Canada only Turkey onlyFax Branding Ringer Equivalence Number You should also know that Brown Live Important warningReplacing the Fitted Plug for UK Only Green and Yellow Earth EC Certification Approvals and CertificationsDeclaration of conformity European countries Israel only Regulatory compliance statements Wireless guidanceEU countries Regulatory information China only REV Copyright Advanced Advanced Using Samsung Easy Printer Manager 257 Software Installation Click Continue on the User Options Pane Installation for MacOpen the Applications folder Utilities Print Setup Utility Click Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration report 153 Open /opt/Samsung/mfp/share/utils IPv4 configuration using SetIP LinuxPreferences or Administrator Report Installing driver over the network Command- line Definition Description Silent installation Mode Opens Printers and Faxes MacPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Linux Install the Linux driver and add network printer Add a network printer From the control panel IPv6 configurationDHCPv6 address configuration Activating IPv6 Settings IPv6 address configurationFrom the SyncThru Web Service ID admin Password sec00000 Address must be enclosed in brackets Getting started Wireless network setupWireless network name and network password Understanding your network type Wi-Fi Direct setup Introducing wireless set up methodsWith Access Point Without Access Point From th computer Choosing your type Using the WPS buttonWireless OK WPS Setting Items to prepare Machines with a display screen Connecting in PBC mode Machines without a display screen Using the menu button Re-connecting to a networkDisconnecting from a network Canceling the connection process Setting Program Access point via USB cable recommendedSetup using Windows Press Network Wireless Wlan Settings Operation Mode Select Infrastructure Ad hoc via USB cable Default machine. Click NextFinish Operation Mode Select ad hoc For the Dhcp method Setup using MacFor the Static method Name Ssid of the access point you want to use and click Next Creating the ad hoc network in Mac Computer appears, click Continue Settings and click NextMachine has searched appears. Click Advanced Setting Read the license agreement and click Continue Machine when configuring the wireless network Using a network cableQuit Using SyncThru Web Service IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Printing a network configuration report Click Wireless Wizard You can also turn the Wi-Fi network on/off Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing Click Wireless Custom Enable Wi-Fi Direct Setting up Wi-Fi DirectWi-Fi Direct On/Off Select On to enable Select Network Wireless Wi-Fi Direct from the control panel Problems during setup or driver installation Setting up the mobile deviceTroubleshooting For Windows 7, select Control Panel Devices and Printers How to compare Click Configure Port.. button Other problems Wireless network setup Supported Mobile OS Samsung MobilePrintSupported devices Printing via AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol AirPrint AirPrint Confirmation pop-up window appears Google Cloud PrintRegistering your Google account to the printer Click Register Tap Click here to Print Printing with Google Cloud PrintClick Finish printer registration Click Manage your printers Click the Print button Select Print with Google Cloud Print Useful Setting Menus Before you begin reading a chapter Document Type Print Layout 2-up or Layout 4-up Copy featureCopy Original Size Sets the image size Description Layout ID Copy Copy Setup Change Default Reduce/Enlarge Change Default Copy Collation Fax Fax Feature Dial Mode Sending setupTo change the menu options To change the menu options Press Fax Receiving setupAnother setup Drpd Mode Sets the machine to print a report with detailed Scan setup Scan featureScan Resets the USB scan setting to the printer’s out-of-box Machine setup System setup Pressing any button Sound / Volume Paper setup Address Book Report Maintenance Allows you to adjust the color setting such as contrast TCP/IP IPv4 Network setupPress Menu Network on the control panel Option Description Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Key Assigned numbers, letters, or characters Entering various charactersEntering alphanumeric characters Keypad letters and numbers Editing speed dial numbers Setting up the fax address bookUsing speed dial numbers Registering a speed dial number Searching address book for an entry Press Cancel or Stop/Clear to return to ready modeEditing group dial numbers Registering a group dial number Printing address book Select Control Panel Devices and Printers Printing featuresChanging the default print settings Setting your machine as a default machine Printing to a file PRN Using advanced print features Understanding special printer features Poster Printing Booklet Printing Description Paper Options Use Double-sided Printing Manual Printing features Creating a new Overlay Printing Preferences window, click the Advanced tab Using a page overlayMac printing List box Printing on both sides of the paper Changing printer settingsPrinting a document Printing multiple pages on one sheet Linux printing Using help Printing files Printing from applications Open the Unified Driver Configurator Configuring Printer Properties Basic scanning method Scan features Select Scan Scan to PC Network PC on the control panel Select Scan to PC Settings menu Select the option you want and press OK Scanning begins Installing a WSD Printer DriverSettings Scanning to WSD Select Scan Scan to WSD on the control panel Scanning using the WSD featureScanning using the WIA driver Scanning from image editing program Scanning with Samsung Scan Assistant Click Devices Browse Devices on Menu bar Scanning from USB connected machineMac scanning Start Applications and click Image Capture Linux scanning Pane Select the scanner on the listPreview Pane Click Properties Editing an image with Image Manager Confirming a transmission Fax featuresAutomatic redialing Redialing the fax number Select Samsung Network PC Fax from the Print window Sending a fax in the computer Menu System Setup Report Schedule Jobs on Delaying a fax transmissionAre in ready mode and that a delayed fax is set Press Menu Fax Feature Delay Send on the control panel Adding documents to a reserved fax Canceling a reserved fax jobSending a priority fax Forwarding a received fax Forwarding a sent fax to another destinationPanel Changing the receive modes Receiving a fax in the computer Receiving faxes with an extension telephone Receiving manually in Tel modeReceiving in Answering Machine/Fax mode Press OK Press Cancel or Stop/Clear to return to ready mode Receiving in secure receiving mode Receiving faxes using Drpd modePress OK when Drpd appears and start over from step Receiving faxes in memory Fax Menu Fax Setup Auto Report On onPrinting received faxes Printing sent fax report automatically Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print Easy Eco Driver How to use SyncThru Web Service overview Using SyncThru Web ServiceLogging into SyncThru Web Service Accessing SyncThru Web Service Information tab Security tab Settings tabMaintenance tab Setting the system administrator’s information Your machine’s embedded website opens Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs Alert Settings Windows only Fax to PC SettingsDevice Settings Scan to PC Settings Information Using Samsung Easy Document CreatorUnderstanding Samsung Easy Document Creator Sections as described in the table that follows Send Fax Quick ScanSNS Upload Book Search Using featuresQuick Scanning Select to Save to Location, Send to E-mail, or Send to SNS Click Existing File to SNS Start Scanning to a Social Networking SiteConverting to an E-Book Click Scan to SNS Start Click Existing File to E-Book Start Sending a FaxPlug-ins Click Scan to E-Book Start Toner Level Samsung Printer Status overviewMachine status Icon Mean Description Close Using Samsung Printer StatusOrder Supplies User’s Guide Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers tab Printers configurationSwitches to Printers configuration Shows all of the installed machines Printer control buttons are, as follows Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Slow Half the page is blank Machine selects printPaper source Print job is extremely Photos is not good Condition Possible cause Suggested solutionsPages print, but they are Blank Printing problems Condition Suggested solutions Light or faded print Printing quality problemsPaper White Spots ConditionToner specks Dropouts Black or color background Condition Suggested solutions Vertical linesToner smear Characters or pictures Background scatter Curl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Message appears on your Scanning problemsCondition Suggested solutions Scanner does not work Unit scans very slowly Faxing problems You sent Machine dials a number Common Windows problems Operating system problems Common Mac problems Unexpected color Common Linux problemsCondition Suggested solutions Machine does not print Black Cannot open port device file Condition Suggested solutions Cannot scan via Gimp FrontError message appears when End Common PostScript problems Quick Guide for Windows 8 User Start Screen Desktop Screen Understanding the screen Operating Requirement recommended Free HDD System requirementsSpace From the Desktop Screen From the Start Screen Read and accept The software End User License Agreement Address on Installing the driver over the network Installing the driver over the network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Installing the driver over the wireless network Click Programs and Features Uninstalling the driver Understanding the Samsung Printer Experience Using Samsung Printer ExperiencePrinter Information Printing from Windows Basic printing Click the Print button to start the print job Cancelling a print jobOpening more settings Click More settings Basic Eco settingsLayout settings Paper settings Confidential Printing Scanning from Samsung Printer ExperienceScanning from Windows This option allows you to print with the given permission Find Samsung Printers Accessing management tools Select Device Settings Installing accessoriesSearch for Devices and Printers Devices and Printers Troubleshooting Country/Region Customer Care Center Web Site Contact Samsung worldwide Cyprus Hong Kong Nicaragua Switzerland 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Dot Matrix Printer DuplexDuty Cycle Fuser Unit EtherTalkEmulation Ethernet Mass storage device HDD GatewayGrayscale Halftone IPM ITU-T No chart Modem MAC address Originals NetWare PRN file PostScriptPrinter Driver Print Media Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index 240 J Driver reinstallation for USB cable connected Up printing Scanning with Samsung Scan Assitant Problems Windows Driver installation for Windows 8 USB cable