Samsung CLX-3305FW 6. Troubleshooting

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 272

• Power and cable connecting problems 273

• Printing problems 274

• Printing quality problems 278

• Copying problems 286

• Scanning problems 287

• Faxing problems 288

• Operating system problems 290

For errors that occur during the wireless software installation and settings, refer to the

troubleshotting section in the wireless setting chapter (see "Troubleshooting" on page 183).

Contents

Main BASIC 1. Introduction 2. Menu Overview and Basic Setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Fast high resolution printing Convenience Key benefits Wide range of functionality and application support Supports various wireless network setting method Operating System Software Page Variety feature Page Useful to know The machine does not print. Where can I purchase accessories or supplies? The status LED flashes or remains constantly on. A paper jam has occurred. About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage bottle. Page Accessories Front view CLX-330x Series / CLX-330xW Series CLX-330xFN Series / CLX-330xFW Series Rear view CLX-330x Series / CLX-330xW Series CLX-330xFN Series / CLX-330xFW Series CLX-330x Series / CLX-330xW Series Page Page CLX-330xFN Series / CLX-330xFW Series Page Page Turning on the machine 1 2 Windows 1 2 Page Reinstalling the driver Page Page Page Page Page Page Page Machines basic settings 1 2 3 Machines basic settings 4 5 6 This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Page 5 6 7 8 9 Printing on special media Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type 1 2 3 4 Using the output support Preparing originals Loading originals On the scanner glass Page In the document feeder 1 2 Page Printing 1 2 3 5 4 Canceling a print job Opening printing preferences 1 2 3 4 Page Eco printing Setting Eco mode on the control panel 1 2 3 Setting eco mode on the driver Eco options Result simulator Basic copy 1 2 5 3 4 Page Reduced or enlarged copy To select from the predefined copy sizes 1 2 3 4 To scale the copy by directly entering the scale rate 1 2 3 4 ID card copying Page Basic scanning Basic Scanning 1 2 3 Preparing to fax Sending a fax 4 5 Sending a fax manually 1 3 1 3 4 5 6 7 1 2 3 Darkness 1 2 3 About USB memory Plugging in a USB memory device Scanning to a USB memory device A B Scanning 1 2 3 Customizing Scan to USB 1 2 3 4 Printing from a USB memory device To print a document from a USB memory device 1 Page Page 3. Maintenance Page Available supplies Available maintenance parts Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner Page Replacing the toner cartridge Click this link to open an animation about replacing a toner cartridge. Page Replacing the waste toner container Page Replacing the imaging unit Page Monitoring the supplies life Setting the toner low alert Cleaning the outside Cleaning the inside Page Cleaning the scan unit 1 2 3 4 Page 4. Troubleshooting Tips for avoiding paper jams Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. Page Page Page Page Clearing paper jams In tray Click this link to open an animation about clearing a jam. Page Clearing paper jams Inside the machine Click this link to open an animation about clearing a jam. Page Page Page Understanding the status LED The color of the LED indicates the machine's current status. Understanding the status LED Paper Jam-related messages Toner-related messages Page Tray-related messages Network-related messages Misc. messages Page Page Page General specifications Page Print media specifications Page System requirements Microsoft Windows Mac Linux Page Network environment Laser safety statement Ozone safety Mercury Safety Recycling Power saver China only 2000m Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in countries with separate collection systems) (The United States of America only) State of California Proposition 65 Warning (US Only) Taiwan only Radio frequency emissions FCC information to the user Canadian radio interference regulations United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 FCC Statement for Wireless LAN use: Russia only Germany only Turkey only Thai only Canada only Fax Branding Ringer Equivalence Number You should also know that: Replacing the Fitted Plug (for UK Only) Important Important warning: Declaration of conformity (European countries) Approvals and Certifications EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Israel only Regulatory compliance statements Page Page Copyright Page ADVANCED 1. Software Installation 2. Using a Network-Connected Machine 3. Useful Setting Menus 4. Special Features ADVANCED 6. Troubleshooting 1. Software Installation Installation for Mac Reinstallation for Mac Installation for Linux Reinstallation for Linux 2. Using a Network- Connected Machine Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP wired network setup Printing a network configuration report 1 2 3 4 5 6 Page Page Windows 1 2 3 4 5 6 wish to use and click OK. 7 Silent installation Mode Command-line Parameters 1 on. 2 3 Page Page Page From the control panel Activating IPv6 2 3 4 DHCPv6 address configuration 2 3 From the SyncThru Web Service 4 Activating IPv6 1 3 5 6 7 IPv6 address configuration 1 2 3 Getting started Understanding your network type Wireless network name and network password Introducing wireless set up methods Using the WPS button Choosing your type Machines with a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 Machines without a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 4 Re-connecting to a network Canceling the connection process Disconnecting from a network Using the menu button 2 3 Setup using Windows Access point via USB cable (recommended) Items to prepare Creating the infrastructure network 4 the name (SSID) of the access point you want to use and click Next. 5 on the Printer Connection Type screen. Then, click Next. 6 Page 4 5 6 7 8 9 10 11 12 Setup using Mac Page 13 14 Ad hoc via USB cable Items to prepare Creating the ad hoc network in Mac Page 13 14 15 Quit. Using a network cable Printing a network configuration report IP setting using SetIP Program (Windows) Configuring the machines wireless network Using SyncThru Web Service 1 2 3 4 5 6 10 Turning the Wi-Fi network on/off 3 1 2 Setting up Wi-Fi Direct From the USB cable-connected computer(recommended) From the machine (Machines with a display screen) From the network-connected computer Setting up the mobile device Troubleshooting Problems during setup or driver installation Printers Not Found Connecting Failure - SSID Not Found Connecting Failure - Invalid Security Connecting Failure - General Connection Error Connecting Failure - Connected Wired Network Connecting Failure - Assigning the IP address PC Connection Error Other problems Page Samsung MobilePrint What is Samsung MobilePrint? Downloading Samsung MobilePrint Supported Mobile OS Supported devices AirPrint Page Google Cloud Print Registering your Google account to the printer 1 2 3 4 5 6 Page Page 3. Useful Setting Menus Before you begin reading a chapter Print Press (Menu) > Print Setup on the control panel. Copy feature In copy mode, press (Menu) > Copy Feature on the control panel. Copy Setup In copy mode, press (Menu) > Copy Setup on the control panel. Page Fax Feature Press (fax) > (Menu)> Fax Feature on the control panel. Sending setup Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Receiving setup Press (fax) > (Menu) > Fax Setup > Receiving on the control panel. Another setup Press (fax) > (Menu) > Fax Setup on the control panel. Scan Scan feature In scan mode, press (Menu) > Scan Setup on the control panel. in scan mode, press (Menu) > Scan Feature on the control panel. Scan setup Scan Machine setup Press (Menu) > System Setup > Machine Setup on the control panel. Page Paper setup Press (Menu) > System Setup > Paper Setup on the control panel. Press (Menu) > System Setup > Sound/Volume on the control panel. Sound / Volume Report Press (Menu) > System Setup > Report on the control panel. Maintenance Press (Menu) > System Setup > Maintenance on the control panel. Page Network setup Press (Menu)> Network on the control panel. Page 4. Special Features Altitude adjustment Entering various characters Entering alphanumeric characters Keypad letters and numbers Page Page Page Page Using advanced print features Printing to a file (PRN) You will sometimes need to save the print data as a file. 1 2 3 For example, c:\Temp\file name. Understanding special printer features Page Page Page Page Mac printing Page 1 2 3 4 5 Using help Linux printing Printing from applications 1 2 3 4 3 5 6 7 Printing files 1 4 2 3 Basic scanning method Setting the scan settings in the computer 1 2 3 4 5 Scanning from network connected machine 1 2 3 4 5 Scanning to WSD 4 Installing a WSD Printer Driver 1 2 3 Page Page Page 5 6 Linux scanning Scanning 1 2 3 Page Page Automatic redialing 1 2 3 Redialing the fax number 1 2 3 1 2 3 4 5 Page Page Forwarding a sent fax to another destination 1 2 3 Forwarding a received fax 1 2 3 Receiving a fax in the computer 1 2 3 4 5 Changing the receive modes 1 2 3 Receiving manually in Tel mode Receiving in Answering Machine/Fax mode Receiving faxes with an extension telephone Receiving faxes using DRPD mode 1 2 3 4 Receiving in secure receiving mode 1 2 3 Receiving faxes in memory Printing sent fax report automatically 2 1 Page Page Samsung Easy Color Manager Page Easy Eco Driver Accessing SyncThru Web Service 1 2 Logging into SyncThru Web Service 1 2 SyncThru Web Service overview Information tab Settings tab Security tab Maintenance tab Setting the system administrators information Page Understanding Samsung Easy Printer Manager Advanced settings user interface overview Device Settings Scan to PC Settings Fax to PC Settings Alert Settings (Windows only) Job Accounting Understanding Samsung Easy Document Creator Page Page Page Page Using Samsung Printer Status Samsung Printer Status overview Using Samsung Printer Status Opening Unified Driver Configurator 1 2 3 Printers configuration Printers tab Classes tab Ports configuration 6. Troubleshooting Paper feeding problems Power and cable connecting problems Click this link to open an animation about solving power problems. Page Page Page Page Page Page Page Page Page A A Page Copying problems Scanning problems Page Faxing problems Common Windows problems Common Mac problems Common Linux problems Page Common PostScript problems Quick Guide for Windows 8 User Page System requirements A locally connected machine is a machine directly attached to your computer using the cable. 1 The driver is automatically installed from the Windows Update. on. 2 3 Page Installing the driver over the network 1 4 on. Also, your machines IP address should have been set (see "Setting IP address" on page 152). 2 3 Page Installing the driver over the wireless network 1 4 machine driver to print from an application. 2 3 Page Uninstalling the driver Understanding the Samsung Printer Experience Printing from Windows 8 This section explains common printing tasks from the Start screen. Basic printing 1 2 3 4 Page Advanced tab Security tab Page Accessing management tools Installing accessories Troubleshooting Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page A accessing cleaning address book address book setup AirPrint AnyWeb Print G general icons general settings glossary google cloud printing I id copy installation J N network n-up printing O output support overlay printing R rear view regulatiory information reports resolution S safety U understanding the status LED Unix USB cable USB flash memory using help