Operating system problems | Samsung CLX-3305FW manual

Operating system problems

1

Common Windows problems

Condition	Suggested solutions

“File in Use” message appears	Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
during installation.

“General Protection Fault”,	Close all other applications, reboot Windows and try printing again.
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.

“Fail To Print”, “A printer	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
timeout error occurred”	mode or after printing has completed, check the connection and/or whether an error has occurred.
message appear.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

6. Troubleshooting 290

Image 290

Samsung CLX-3305FW manual Operating system problems, Common Windows problems

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Wide range of functionality and application support Operating System CLX-330x Series CLX-330xFN Series Features by modelsIncluded, Blank Not available Windows Mac Linux Software Software CLX-330x Series CLX-330xFN Series SyncThru Web Service SyncThru Admin Web Service Features CLX-330x Series CLX-330xFN Series Network Interface 802.11b/g/n wireless LAN a Introduction Useful to know Machine does not print Conventions About this user’s guideGeneral icons Chapter Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overview CLX-330x Series / CLX-330xW Series Front view CLX-330xFN Series / CLX-330xFW Series Rear view EXT Control panel overview Scan to WPSaPrint Screenb Display screen Start PowerWakeup Back CLX-330xFN Series / CLX-330xFW Series ID Copy Book Redial Clear PowerAddress Pause Machine Connect the machine to the electricity supply first Turn the switch on if the machine has a power switchTurning on the machine Installing the driver locally Windows Follow the instructions in the installation window Reinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overview Menu overview Menu overview Web Menu overview Wi-Fi Directb TCP/IP IPv4 WirelessWi-Fi ON/OFFb Networka Select the option you want, then press OK Machine’s basic settingsPress System Setup Machine Setup Panel Machine’s basic settings Tray overview To change the size, you need to adjust the paper guidesMedia and tray Loading paper in the tray Media and tray Media and tray Plain Thick Thin Printing on special mediaTypes Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and typePress System Setup Paper Setup Paper Size or Paper Type Using the output support Loading originals On the scanner glassPreparing originals Media and tray Document feeder Document input tray Adjust the document feeder width guides to the paper size Basic printing Printing Canceling a print job Opening printing preferences Click Properties or Preferences Using a favorite setting Using help Setting Eco mode on the control panel Eco printing Setting eco mode on the driver Eco options Darkness Changing the settings for each copyBasic copying Basic copy Original Reduced or enlarged copy ID card copying Place Front Side and Press Start appears on the display Press Start Basic scanning Basic Scanning Sending a fax Basic faxingPreparing to fax Sending a fax manually Sending a fax to multiple destinations Adjusting the document settings Receiving a fax Resolution Plugging in a USB memory device Using USB memory deviceAbout USB memory Scanning Scanning to a USB memory device Printing from a USB memory device Customizing Scan to USBTo print a document from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg Baseline Managing USB memory Deleting an image fileFormatting a USB memory device Select File Manage Delete and press OK Viewing the USB memory status Select Check Space Maintenance Ordering supplies and accessories Available supplies Type Average yield a Part name Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selection Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Click this link to open an animation about clearing a jam Clearing paper jamsTray Clearing paper jams Inside the machine Exit area Clearing paper jams Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Understanding the status LED Understanding display messages Paper Jam-related messages Toner-related messages Understanding display messages Misc. messages Tray-related messagesNetwork-related messages Error error number Message Meaning Suggested solutions CalibratingInstall color toner Install TR Message Meaning Suggested solutions Replace/Install Message Meaning Suggested solutions Prepare newTransfer Belt Error Install Appendix Specifications General specifications Specifications Print media specifications Paper section Recycled Letter, Legal, Oficio Colored Refer to the PlainPre-printed Labels b US Folio, A4, JIS B5 Microsoft Windows System requirements Mac Items Requirements Operating system LinuxMac OS X 10.7 Items Requirements Free HDD space GB 2 GB Network environment Items Specifications Network interfaceWireless security Network operating system Laser safety statement Regulatory information Recycling Ozone safety Power saverMercury Safety 2000m Applicable in countries with separate collection systems Radio frequency emissions United States of America onlyFCC information to the user Call, 877 278 United States of America Canadian radio interference regulationsFederal Communications Commission FCC Germany only FCC Statement for Wireless LAN useRussia only Fax Branding Turkey onlyThai only Canada only You should also know that Ringer Equivalence Number Green and Yellow Earth Important warningReplacing the Fitted Plug for UK Only Brown Live Declaration of conformity European countries Approvals and CertificationsEC Certification EU countries Wireless guidanceIsrael only Regulatory compliance statements Regulatory information China only Copyright REV Advanced Advanced Using Samsung Easy Printer Manager 257 Software Installation Click Continue Installation for MacOpen the Applications folder Utilities Print Setup Utility Click Continue on the User Options Pane Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP address 153 Report IPv4 configuration using SetIP LinuxPreferences or Administrator Open /opt/Samsung/mfp/share/utils Installing driver over the network Silent installation Mode Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Select HP Jetdirect Socket in Protocol Install the Linux driver and add network printer Linux Add a network printer Activating IPv6 IPv6 configurationDHCPv6 address configuration From the control panel ID admin Password sec00000 IPv6 address configurationFrom the SyncThru Web Service Settings Address must be enclosed in brackets Understanding your network type Wireless network setupWireless network name and network password Getting started Without Access Point From th computer Introducing wireless set up methodsWith Access Point Wi-Fi Direct setup Items to prepare Using the WPS buttonWireless OK WPS Setting Choosing your type Connecting in PBC mode Machines with a display screen Machines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Using the menu button Press Network Wireless Wlan Settings Access point via USB cable recommendedSetup using Windows Setting Program Operation Mode Select Infrastructure Finish Default machine. Click NextAd hoc via USB cable Operation Mode Select ad hoc For the Static method Setup using MacFor the Dhcp method Name Ssid of the access point you want to use and click Next Creating the ad hoc network in Mac Read the license agreement and click Continue Settings and click NextMachine has searched appears. Click Advanced Setting Computer appears, click Continue Quit Using a network cableMachine when configuring the wireless network Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web Service Click Wireless Wizard Click Wireless Custom Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing You can also turn the Wi-Fi network on/off Select Network Wireless Wi-Fi Direct from the control panel Setting up Wi-Fi DirectWi-Fi Direct On/Off Select On to enable Enable Wi-Fi Direct Troubleshooting Setting up the mobile deviceProblems during setup or driver installation How to compare For Windows 7, select Control Panel Devices and Printers Other problems Click Configure Port.. button Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol Printing via AirPrint AirPrint Click Register Google Cloud PrintRegistering your Google account to the printer Confirmation pop-up window appears Click Manage your printers Printing with Google Cloud PrintClick Finish printer registration Tap Click here to Print Select Print with Google Cloud Print Click the Print button Useful Setting Menus Before you begin reading a chapter Print Document Type Original Size Sets the image size Description Copy featureCopy Layout 2-up or Layout 4-up Copy Setup Layout ID Copy Change Default Copy Collation Change Default Reduce/Enlarge Fax Feature Fax To change the menu options Sending setupDial Mode Drpd Mode Receiving setupAnother setup To change the menu options Press Fax Sets the machine to print a report with detailed Scan Scan featureScan setup Resets the USB scan setting to the printer’s out-of-box System setup Machine setup Pressing any button Sound / Volume Paper setup Report Address Book Maintenance Allows you to adjust the color setting such as contrast Option Description Network setupPress Menu Network on the control panel TCP/IP IPv4 Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or characters Registering a speed dial number Setting up the fax address bookUsing speed dial numbers Editing speed dial numbers Registering a group dial number Press Cancel or Stop/Clear to return to ready modeEditing group dial numbers Searching address book for an entry Printing address book Setting your machine as a default machine Printing featuresChanging the default print settings Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printing Description Use Double-sided Printing Manual Paper Options Printing features Overlay Creating a new List box Using a page overlayMac printing Printing Preferences window, click the Advanced tab Printing multiple pages on one sheet Changing printer settingsPrinting a document Printing on both sides of the paper Using help Linux printing Printing from applications Printing files Configuring Printer Properties Open the Unified Driver Configurator Scan features Basic scanning method Select Scan to PC Settings menu Select Scan Scan to PC Network PC on the control panel Scanning to WSD Installing a WSD Printer DriverSettings Select the option you want and press OK Scanning begins Scanning from image editing program Scanning using the WSD featureScanning using the WIA driver Select Scan Scan to WSD on the control panel Scanning with Samsung Scan Assistant Start Applications and click Image Capture Scanning from USB connected machineMac scanning Click Devices Browse Devices on Menu bar Linux scanning Click Properties Select the scanner on the listPreview Pane Pane Editing an image with Image Manager Redialing the fax number Fax featuresAutomatic redialing Confirming a transmission Sending a fax in the computer Select Samsung Network PC Fax from the Print window Press Menu Fax Feature Delay Send on the control panel Delaying a fax transmissionAre in ready mode and that a delayed fax is set Menu System Setup Report Schedule Jobs on Sending a priority fax Canceling a reserved fax jobAdding documents to a reserved fax Panel Forwarding a sent fax to another destinationForwarding a received fax Receiving a fax in the computer Changing the receive modes Press OK Press Cancel or Stop/Clear to return to ready mode Receiving manually in Tel modeReceiving in Answering Machine/Fax mode Receiving faxes with an extension telephone Press OK when Drpd appears and start over from step Receiving faxes using Drpd modeReceiving in secure receiving mode Printing sent fax report automatically Fax Menu Fax Setup Auto Report On onPrinting received faxes Receiving faxes in memory Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print How to use Easy Eco Driver Accessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overview Setting the system administrator’s information Settings tabMaintenance tab Information tab Security tab Your machine’s embedded website opens To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Troubleshooting Guide when an error occurs Advanced settings user interface overviewTroubleshooting button This button opens Scan to PC Settings Fax to PC SettingsDevice Settings Alert Settings Windows only Sections as described in the table that follows Using Samsung Easy Document CreatorUnderstanding Samsung Easy Document Creator Information Book Quick ScanSNS Upload Send Fax Select to Save to Location, Send to E-mail, or Send to SNS Using featuresQuick Scanning Search Click Scan to SNS Start Scanning to a Social Networking SiteConverting to an E-Book Click Existing File to SNS Start Click Scan to E-Book Start Sending a FaxPlug-ins Click Existing File to E-Book Start Icon Mean Description Samsung Printer Status overviewMachine status Toner Level User’s Guide Using Samsung Printer StatusOrder Supplies Close Icon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Shows all of the installed machines Printers configurationSwitches to Printers configuration Printers tab Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Print job is extremely Machine selects printPaper source Slow Half the page is blank Blank Condition Possible cause Suggested solutionsPages print, but they are Photos is not good Printing problems Paper Printing quality problemsCondition Suggested solutions Light or faded print Dropouts ConditionToner specks White Spots Toner smear Condition Suggested solutions Vertical linesBlack or color background Background scatter Characters or pictures Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Message appears on your Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Mac problems Black Common Linux problemsCondition Suggested solutions Machine does not print Unexpected color End Condition Suggested solutions Cannot scan via Gimp FrontError message appears when Cannot open port device file Common PostScript problems Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop Screen Space System requirementsOperating Requirement recommended Free HDD From the Start Screen From the Desktop Screen Read and accept The software End User License Agreement Installing the driver over the network Address on Installing the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Uninstalling the driver Click Programs and Features Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Basic printing Printing from Windows Click More settings Cancelling a print jobOpening more settings Click the Print button to start the print job Paper settings Eco settingsLayout settings Basic This option allows you to print with the given permission Scanning from Samsung Printer ExperienceScanning from Windows Confidential Printing Accessing management tools Find Samsung Printers Search for Devices and Printers Installing accessoriesSelect Device Settings Troubleshooting Devices and Printers Contact Samsung worldwide Country/Region Customer Care Center Web Site Cyprus Hong Kong Nicaragua Switzerland AppleTalk Access point802.11 802.11b/g/n Collation DefaultCoverage Control Panel Duty Cycle DuplexDot Matrix Printer Ethernet EtherTalkEmulation Fuser Unit Halftone GatewayGrayscale Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals Print Media PostScriptPrinter Driver PRN file Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Driver reinstallation for USB cable connected 240 J Up printing Problems Scanning with Samsung Scan Assitant Driver installation for Windows 8 USB cable Windows