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Samsung CLX-3305FW manual Operating system problems, Common Windows problems

Models: CLX-3305FW

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Operating system problems

1

Common Windows problems

Condition	Suggested solutions

“File in Use” message appears	Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
during installation.

“General Protection Fault”,	Close all other applications, reboot Windows and try printing again.
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.

“Fail To Print”, “A printer	These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
timeout error occurred”	mode or after printing has completed, check the connection and/or whether an error has occurred.
message appear.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

6. Troubleshooting 290

Image 290

Samsung CLX-3305FW manual Operating system problems, Common Windows problems

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendlyWide range of functionality and application support Operating System CLX-330x Series CLX-330xFN Series Features by modelsIncluded, Blank Not available Windows Mac LinuxSoftware Software CLX-330x Series CLX-330xFN SeriesSyncThru Web Service SyncThru Admin Web ServiceFeatures CLX-330x Series CLX-330xFN Series Network Interface 802.11b/g/n wireless LAN aIntroduction Useful to know Machine does not printConventions About this user’s guideGeneral icons ChapterOperating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overviewCLX-330x Series / CLX-330xW Series Front viewCLX-330xFN Series / CLX-330xFW Series Rear view EXTControl panel overview Scan to WPSaPrint Screenb Display screenStart PowerWakeup BackCLX-330xFN Series / CLX-330xFW Series ID CopyBook Redial Clear PowerAddress PauseMachine Connect the machine to the electricity supply first Turn the switch on if the machine has a power switchTurning on the machine Installing the driver locally WindowsFollow the instructions in the installation window Reinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overviewMenu overview Menu overview Web Menu overview Wi-Fi Directb TCP/IP IPv4 WirelessWi-Fi ON/OFFb NetworkaSelect the option you want, then press OK Machine’s basic settingsPress System Setup Machine Setup PanelMachine’s basic settings Tray overview To change the size, you need to adjust the paper guidesMedia and tray Loading paper in the tray Media and tray Media and tray Plain Thick Thin Printing on special mediaTypes Labels Card stock/ Custom-sized paperPreprinted paper Setting the paper size and typePress System Setup Paper Setup Paper Size or Paper Type Using the output support Loading originals On the scanner glassPreparing originals Media and tray Document feeder Document input trayAdjust the document feeder width guides to the paper size Basic printing PrintingCanceling a print job Opening printing preferences Click Properties or PreferencesUsing a favorite setting Using helpSetting Eco mode on the control panel Eco printingSetting eco mode on the driver Eco optionsDarkness Changing the settings for each copyBasic copying Basic copyOriginal Reduced or enlarged copy ID card copyingPlace Front Side and Press Start appears on the display Press StartBasic scanning Basic ScanningSending a fax Basic faxingPreparing to fax Sending a fax manually Sending a fax to multiple destinationsAdjusting the document settings Receiving a faxResolution Plugging in a USB memory device Using USB memory deviceAbout USB memory Scanning Scanning to a USB memory devicePrinting from a USB memory device Customizing Scan to USBTo print a document from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg BaselineManaging USB memory Deleting an image fileFormatting a USB memory device Select File Manage Delete and press OKViewing the USB memory status Select Check SpaceMaintenance Ordering supplies and accessories Available supplies Type Average yield a Part nameAvailable maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selectionCleaning the machine Cleaning the outsideCleaning the inside Cleaning the machine Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Click this link to open an animation about clearing a jam Clearing paper jamsTray Clearing paper jams Inside the machine Exit area Clearing paper jams Clearing paper jams Understanding the status LED Color of the LED indicates the machines current statusUnderstanding the status LED Understanding display messages Paper Jam-related messagesToner-related messages Understanding display messages Misc. messages Tray-related messagesNetwork-related messages Error error number Message Meaning Suggested solutions CalibratingInstall color toner Install TRMessage Meaning Suggested solutions Replace/Install Message Meaning Suggested solutions Prepare newTransfer Belt Error InstallAppendix Specifications General specificationsSpecifications Print media specifications Paper section Recycled Letter, Legal, Oficio Colored Refer to the PlainPre-printed Labels b US Folio, A4, JIS B5Microsoft Windows System requirementsMac Items Requirements Operating system LinuxMac OS X 10.7 Items Requirements Free HDD space GB 2 GB Network environment Items Specifications Network interfaceWireless security Network operating systemLaser safety statement Regulatory informationRecycling Ozone safety Power saverMercury Safety 2000m Applicable in countries with separate collection systemsRadio frequency emissions United States of America onlyFCC information to the user Call, 877 278United States of America Canadian radio interference regulationsFederal Communications Commission FCC Germany only FCC Statement for Wireless LAN useRussia only Fax Branding Turkey onlyThai only Canada only You should also know that Ringer Equivalence NumberGreen and Yellow Earth Important warningReplacing the Fitted Plug for UK Only Brown LiveDeclaration of conformity European countries Approvals and CertificationsEC Certification EU countries Wireless guidanceIsrael only Regulatory compliance statements Regulatory information China only Copyright REVAdvanced Advanced Using Samsung Easy Printer Manager 257 Software Installation Click Continue Installation for MacOpen the Applications folder Utilities Print Setup Utility Click Continue on the User Options PaneReinstallation for Mac Or Print & FaxInstallation for Linux Installing the Unified Linux DriverReinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP address153 Report IPv4 configuration using SetIP LinuxPreferences or Administrator Open /opt/Samsung/mfp/share/utilsInstalling driver over the network Silent installation Mode Command- line Definition DescriptionPrinters and Faxes folder MacOpens Printers and Faxes Select HP Jetdirect Socket in Protocol Install the Linux driver and add network printer LinuxAdd a network printer Activating IPv6 IPv6 configurationDHCPv6 address configuration From the control panelID admin Password sec00000 IPv6 address configurationFrom the SyncThru Web Service SettingsAddress must be enclosed in brackets Understanding your network type Wireless network setupWireless network name and network password Getting startedWithout Access Point From th computer Introducing wireless set up methodsWith Access Point Wi-Fi Direct setupItems to prepare Using the WPS buttonWireless OK WPS Setting Choosing your typeConnecting in PBC mode Machines with a display screenMachines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Using the menu buttonPress Network Wireless Wlan Settings Access point via USB cable recommendedSetup using Windows Setting ProgramOperation Mode Select Infrastructure Finish Default machine. Click NextAd hoc via USB cable Operation Mode Select ad hoc For the Static method Setup using MacFor the Dhcp method Name Ssid of the access point you want to use and click Next Creating the ad hoc network in Mac Read the license agreement and click Continue Settings and click NextMachine has searched appears. Click Advanced Setting Computer appears, click ContinueQuit Using a network cableMachine when configuring the wireless network Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web ServiceClick Wireless Wizard Click Wireless Custom Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing You can also turn the Wi-Fi network on/offSelect Network Wireless Wi-Fi Direct from the control panel Setting up Wi-Fi DirectWi-Fi Direct On/Off Select On to enable Enable Wi-Fi DirectTroubleshooting Setting up the mobile deviceProblems during setup or driver installation How to compare For Windows 7, select Control Panel Devices and PrintersOther problems Click Configure Port.. buttonWireless network setup Supported devices Samsung MobilePrintSupported Mobile OS AirPrint Setting up AirPrintYou can enable the IPP protocol or mDNS protocol Printing via AirPrintAirPrint Click Register Google Cloud PrintRegistering your Google account to the printer Confirmation pop-up window appearsClick Manage your printers Printing with Google Cloud PrintClick Finish printer registration Tap Click here to PrintSelect Print with Google Cloud Print Click the Print buttonUseful Setting Menus Before you begin reading a chapter Print Document TypeOriginal Size Sets the image size Description Copy featureCopy Layout 2-up or Layout 4-upCopy Setup Layout ID CopyChange Default Copy Collation Change Default Reduce/EnlargeFax Feature FaxTo change the menu options Sending setupDial Mode Drpd Mode Receiving setupAnother setup To change the menu options Press FaxSets the machine to print a report with detailed Scan Scan featureScan setup Resets the USB scan setting to the printer’s out-of-box System setup Machine setupPressing any button Sound / Volume Paper setup Report Address BookMaintenance Allows you to adjust the color setting such as contrast Option Description Network setupPress Menu Network on the control panel TCP/IP IPv4Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or charactersRegistering a speed dial number Setting up the fax address bookUsing speed dial numbers Editing speed dial numbersRegistering a group dial number Press Cancel or Stop/Clear to return to ready modeEditing group dial numbers Searching address book for an entryPrinting address book Setting your machine as a default machine Printing featuresChanging the default print settings Select Control Panel Devices and PrintersUsing advanced print features Printing to a file PRNUnderstanding special printer features Poster Printing Booklet Printing Description Use Double-sided Printing Manual Paper OptionsPrinting features Overlay Creating a newList box Using a page overlayMac printing Printing Preferences window, click the Advanced tabPrinting multiple pages on one sheet Changing printer settingsPrinting a document Printing on both sides of the paperUsing help Linux printingPrinting from applications Printing filesConfiguring Printer Properties Open the Unified Driver ConfiguratorScan features Basic scanning methodSelect Scan to PC Settings menu Select Scan Scan to PC Network PC on the control panelScanning to WSD Installing a WSD Printer DriverSettings Select the option you want and press OK Scanning beginsScanning from image editing program Scanning using the WSD featureScanning using the WIA driver Select Scan Scan to WSD on the control panelScanning with Samsung Scan Assistant Start Applications and click Image Capture Scanning from USB connected machineMac scanning Click Devices Browse Devices on Menu barLinux scanning Click Properties Select the scanner on the listPreview Pane PaneEditing an image with Image Manager Redialing the fax number Fax featuresAutomatic redialing Confirming a transmissionSending a fax in the computer Select Samsung Network PC Fax from the Print windowPress Menu Fax Feature Delay Send on the control panel Delaying a fax transmissionAre in ready mode and that a delayed fax is set Menu System Setup Report Schedule Jobs onSending a priority fax Canceling a reserved fax jobAdding documents to a reserved fax Panel Forwarding a sent fax to another destinationForwarding a received fax Receiving a fax in the computer Changing the receive modesPress OK Press Cancel or Stop/Clear to return to ready mode Receiving manually in Tel modeReceiving in Answering Machine/Fax mode Receiving faxes with an extension telephonePress OK when Drpd appears and start over from step Receiving faxes using Drpd modeReceiving in secure receiving mode Printing sent fax report automatically Fax Menu Fax Setup Auto Report On onPrinting received faxes Receiving faxes in memoryUseful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print How to use Easy Eco DriverAccessing SyncThru Web Service Using SyncThru Web ServiceLogging into SyncThru Web Service SyncThru Web Service overviewSetting the system administrator’s information Settings tabMaintenance tab Information tab Security tabYour machine’s embedded website opens To open the program Using Samsung Easy Printer ManagerUnderstanding Samsung Easy Printer Manager Troubleshooting Guide when an error occurs Advanced settings user interface overviewTroubleshooting button This button opens Scan to PC Settings Fax to PC SettingsDevice Settings Alert Settings Windows onlySections as described in the table that follows Using Samsung Easy Document CreatorUnderstanding Samsung Easy Document Creator InformationBook Quick ScanSNS Upload Send FaxSelect to Save to Location, Send to E-mail, or Send to SNS Using featuresQuick Scanning SearchClick Scan to SNS Start Scanning to a Social Networking SiteConverting to an E-Book Click Existing File to SNS StartClick Scan to E-Book Start Sending a FaxPlug-ins Click Existing File to E-Book StartIcon Mean Description Samsung Printer Status overviewMachine status Toner LevelUser’s Guide Using Samsung Printer StatusOrder Supplies CloseIcon will automatically be created on your desktop Using the Linux Unified Driver ConfiguratorOpening Unified Driver Configurator Shows all of the installed machines Printers configurationSwitches to Printers configuration Printers tabClasses tab Printer control buttons are, as followsPorts configuration Switches to Ports configurationTroubleshooting Paper feeding problems Power and cable connecting problems Printing problems PrintPrint job is extremely Machine selects printPaper source Slow Half the page is blankBlank Condition Possible cause Suggested solutionsPages print, but they are Photos is not goodPrinting problems Paper Printing quality problemsCondition Suggested solutions Light or faded print Dropouts ConditionToner specks White SpotsToner smear Condition Suggested solutions Vertical linesBlack or color background Background scatter Characters or picturesCurl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Condition Suggested solutions Curl Copying problems Unit scans very slowly Scanning problemsCondition Suggested solutions Scanner does not work Message appears on yourFaxing problems You sent Machine dials a number Operating system problems Common Windows problemsCommon Mac problems Black Common Linux problemsCondition Suggested solutions Machine does not print Unexpected colorEnd Condition Suggested solutions Cannot scan via Gimp FrontError message appears when Cannot open port device fileCommon PostScript problems Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop ScreenSpace System requirementsOperating Requirement recommended Free HDD From the Start Screen From the Desktop ScreenRead and accept The software End User License Agreement Installing the driver over the network Address onInstalling the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows UpdateInstalling the driver over the wireless network Uninstalling the driver Click Programs and FeaturesPrinter Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Basic printing Printing from WindowsClick More settings Cancelling a print jobOpening more settings Click the Print button to start the print jobPaper settings Eco settingsLayout settings BasicThis option allows you to print with the given permission Scanning from Samsung Printer ExperienceScanning from Windows Confidential PrintingAccessing management tools Find Samsung PrintersSearch for Devices and Printers Installing accessoriesSelect Device Settings Troubleshooting Devices and PrintersContact Samsung worldwide Country/Region Customer Care Center Web SiteCyprus Hong Kong Nicaragua Switzerland AppleTalk Access point802.11 802.11b/g/nCollation DefaultCoverage Control PanelDuty Cycle DuplexDot Matrix Printer Ethernet EtherTalkEmulation Fuser UnitHalftone GatewayGrayscale Mass storage device HDDITU-T No chart IPMMAC address ModemNetWare OriginalsPrint Media PostScriptPrinter Driver PRN fileSubnet Mask Toner CartridgeUNC Path WatermarkWPA-PSK Index Driver reinstallation for USB cable connected 240 JUp printing Problems Scanning with Samsung Scan AssitantDriver installation for Windows 8 USB cable Windows