Using Samsung Easy Printer Manager 257 | Samsung CLX-3305FW guide

ADVANCED

Using Samsung Easy Printer Manager	257
Using Samsung Easy Document Creator	260
Using Samsung Printer Status	265
Using the Linux Unified Driver Configurator	267

6. Troubleshooting

Paper feeding problems	272
Power and cable connecting problems	273
Printing problems	274
Printing quality problems	278
Copying problems	286
Scanning problems	287
Faxing problems	288
Operating system problems	290

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Samsung CLX-3305FW manual Using Samsung Easy Printer Manager 257

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Wide range of functionality and application support Features by models Included, Blank Not availableOperating System CLX-330x Series CLX-330xFN Series Windows Mac Linux Software Software CLX-330x Series CLX-330xFN Series SyncThru Web Service SyncThru Admin Web Service Features CLX-330x Series CLX-330xFN Series Network Interface 802.11b/g/n wireless LAN a Introduction Useful to know Machine does not print About this user’s guide General iconsConventions Chapter Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Accessories Machine overview CLX-330x Series / CLX-330xW Series Front view CLX-330xFN Series / CLX-330xFW Series Rear view EXT Control panel overview WPSa Print ScreenbScan to Display screen Power WakeupStart Back CLX-330xFN Series / CLX-330xFW Series ID Copy Clear Power AddressBook Redial Pause Machine Turn the switch on if the machine has a power switch Turning on the machineConnect the machine to the electricity supply first Installing the driver locally Windows Follow the instructions in the installation window Reinstalling the driver Menu Overview and Basic Setup Accessing the menu Menu overview Menu overview Menu overview Web Menu overview TCP/IP IPv4 Wireless Wi-Fi ON/OFFbWi-Fi Directb Networka Machine’s basic settings Press System Setup Machine SetupSelect the option you want, then press OK Panel Machine’s basic settings To change the size, you need to adjust the paper guides Media and trayTray overview Loading paper in the tray Media and tray Media and tray Printing on special media TypesPlain Thick Thin Labels Card stock/ Custom-sized paper Setting the paper size and type Press System Setup Paper Setup Paper Size or Paper TypePreprinted paper Using the output support On the scanner glass Preparing originalsLoading originals Media and tray Document feeder Document input tray Adjust the document feeder width guides to the paper size Basic printing Printing Canceling a print job Opening printing preferences Click Properties or Preferences Using a favorite setting Using help Setting Eco mode on the control panel Eco printing Setting eco mode on the driver Eco options Changing the settings for each copy Basic copyingDarkness Basic copy Original Reduced or enlarged copy ID card copying Place Front Side and Press Start appears on the display Press Start Basic scanning Basic Scanning Basic faxing Preparing to faxSending a fax Sending a fax manually Sending a fax to multiple destinations Adjusting the document settings Receiving a fax Resolution Using USB memory device About USB memoryPlugging in a USB memory device Scanning Scanning to a USB memory device Customizing Scan to USB To print a document from a USB memory devicePrinting from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg Baseline Deleting an image file Formatting a USB memory deviceManaging USB memory Select File Manage Delete and press OK Viewing the USB memory status Select Check Space Maintenance Ordering supplies and accessories Available supplies Type Average yield a Part name Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Setting the toner low alert Select the option you want Press OK to save the selection Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Clearing paper jams TrayClick this link to open an animation about clearing a jam Clearing paper jams Inside the machine Exit area Clearing paper jams Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Understanding the status LED Understanding display messages Paper Jam-related messages Toner-related messages Understanding display messages Tray-related messages Network-related messagesMisc. messages Message Meaning Suggested solutions Calibrating Install color tonerError error number Install TR Message Meaning Suggested solutions Prepare new Transfer Belt ErrorMessage Meaning Suggested solutions Replace/Install Install Appendix Specifications General specifications Specifications Print media specifications Colored Refer to the Plain Pre-printedPaper section Recycled Letter, Legal, Oficio Labels b US Folio, A4, JIS B5 Microsoft Windows System requirements Mac Linux Mac OS X 10.7Items Requirements Operating system Items Requirements Free HDD space GB 2 GB Items Specifications Network interface Wireless securityNetwork environment Network operating system Laser safety statement Regulatory information Ozone safety Power saver Mercury SafetyRecycling 2000m Applicable in countries with separate collection systems United States of America only FCC information to the userRadio frequency emissions Call, 877 278 Canadian radio interference regulations Federal Communications Commission FCCUnited States of America FCC Statement for Wireless LAN use Russia onlyGermany only Turkey only Thai only Canada onlyFax Branding You should also know that Ringer Equivalence Number Important warning Replacing the Fitted Plug for UK OnlyGreen and Yellow Earth Brown Live Approvals and Certifications EC CertificationDeclaration of conformity European countries Wireless guidance Israel only Regulatory compliance statementsEU countries Regulatory information China only Copyright REV Advanced Advanced Using Samsung Easy Printer Manager 257 Software Installation Installation for Mac Open the Applications folder Utilities Print Setup UtilityClick Continue Click Continue on the User Options Pane Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address 153 IPv4 configuration using SetIP Linux Preferences or AdministratorReport Open /opt/Samsung/mfp/share/utils Installing driver over the network Silent installation Mode Command- line Definition Description Mac Opens Printers and FaxesPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Install the Linux driver and add network printer Linux Add a network printer IPv6 configuration DHCPv6 address configurationActivating IPv6 From the control panel IPv6 address configuration From the SyncThru Web ServiceID admin Password sec00000 Settings Address must be enclosed in brackets Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods With Access PointWithout Access Point From th computer Wi-Fi Direct setup Using the WPS button Wireless OK WPS SettingItems to prepare Choosing your type Connecting in PBC mode Machines with a display screen Machines without a display screen Re-connecting to a network Disconnecting from a networkCanceling the connection process Using the menu button Access point via USB cable recommended Setup using WindowsPress Network Wireless Wlan Settings Setting Program Operation Mode Select Infrastructure Default machine. Click Next Ad hoc via USB cableFinish Operation Mode Select ad hoc Setup using Mac For the Dhcp methodFor the Static method Name Ssid of the access point you want to use and click Next Creating the ad hoc network in Mac Settings and click Next Machine has searched appears. Click Advanced SettingRead the license agreement and click Continue Computer appears, click Continue Using a network cable Machine when configuring the wireless networkQuit IP setting using SetIP Program Windows Configuring the machine’s wireless networkPrinting a network configuration report Using SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printingClick Wireless Custom You can also turn the Wi-Fi network on/off Setting up Wi-Fi Direct Wi-Fi Direct On/Off Select On to enableSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct Setting up the mobile device Problems during setup or driver installationTroubleshooting How to compare For Windows 7, select Control Panel Devices and Printers Other problems Click Configure Port.. button Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Setting up AirPrint You can enable the IPP protocol or mDNS protocolAirPrint Printing via AirPrint AirPrint Google Cloud Print Registering your Google account to the printerClick Register Confirmation pop-up window appears Printing with Google Cloud Print Click Finish printer registrationClick Manage your printers Tap Click here to Print Select Print with Google Cloud Print Click the Print button Useful Setting Menus Before you begin reading a chapter Print Document Type Copy feature CopyOriginal Size Sets the image size Description Layout 2-up or Layout 4-up Copy Setup Layout ID Copy Change Default Copy Collation Change Default Reduce/Enlarge Fax Feature Fax Sending setup Dial ModeTo change the menu options Receiving setup Another setupDrpd Mode To change the menu options Press Fax Sets the machine to print a report with detailed Scan feature Scan setupScan Resets the USB scan setting to the printer’s out-of-box System setup Machine setup Pressing any button Sound / Volume Paper setup Report Address Book Maintenance Allows you to adjust the color setting such as contrast Network setup Press Menu Network on the control panelOption Description TCP/IP IPv4 Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Entering various characters Entering alphanumeric charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Setting up the fax address book Using speed dial numbersRegistering a speed dial number Editing speed dial numbers Press Cancel or Stop/Clear to return to ready mode Editing group dial numbersRegistering a group dial number Searching address book for an entry Printing address book Printing features Changing the default print settingsSetting your machine as a default machine Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printing Description Use Double-sided Printing Manual Paper Options Printing features Overlay Creating a new Using a page overlay Mac printingList box Printing Preferences window, click the Advanced tab Changing printer settings Printing a documentPrinting multiple pages on one sheet Printing on both sides of the paper Using help Linux printing Printing from applications Printing files Configuring Printer Properties Open the Unified Driver Configurator Scan features Basic scanning method Select Scan to PC Settings menu Select Scan Scan to PC Network PC on the control panel Installing a WSD Printer Driver SettingsScanning to WSD Select the option you want and press OK Scanning begins Scanning using the WSD feature Scanning using the WIA driverScanning from image editing program Select Scan Scan to WSD on the control panel Scanning with Samsung Scan Assistant Scanning from USB connected machine Mac scanningStart Applications and click Image Capture Click Devices Browse Devices on Menu bar Linux scanning Select the scanner on the list Preview PaneClick Properties Pane Editing an image with Image Manager Fax features Automatic redialingRedialing the fax number Confirming a transmission Sending a fax in the computer Select Samsung Network PC Fax from the Print window Delaying a fax transmission Are in ready mode and that a delayed fax is setPress Menu Fax Feature Delay Send on the control panel Menu System Setup Report Schedule Jobs on Canceling a reserved fax job Adding documents to a reserved faxSending a priority fax Forwarding a sent fax to another destination Forwarding a received faxPanel Receiving a fax in the computer Changing the receive modes Receiving manually in Tel mode Receiving in Answering Machine/Fax modePress OK Press Cancel or Stop/Clear to return to ready mode Receiving faxes with an extension telephone Receiving faxes using Drpd mode Receiving in secure receiving modePress OK when Drpd appears and start over from step Fax Menu Fax Setup Auto Report On on Printing received faxesPrinting sent fax report automatically Receiving faxes in memory Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Settings tab Maintenance tabSetting the system administrator’s information Information tab Security tab Your machine’s embedded website opens Using Samsung Easy Printer Manager Understanding Samsung Easy Printer ManagerTo open the program Advanced settings user interface overview Troubleshooting button This button opensTroubleshooting Guide when an error occurs Fax to PC Settings Device SettingsScan to PC Settings Alert Settings Windows only Using Samsung Easy Document Creator Understanding Samsung Easy Document CreatorSections as described in the table that follows Information Quick Scan SNS UploadBook Send Fax Using features Quick ScanningSelect to Save to Location, Send to E-mail, or Send to SNS Search Scanning to a Social Networking Site Converting to an E-BookClick Scan to SNS Start Click Existing File to SNS Start Sending a Fax Plug-insClick Scan to E-Book Start Click Existing File to E-Book Start Samsung Printer Status overview Machine statusIcon Mean Description Toner Level Using Samsung Printer Status Order SuppliesUser’s Guide Close Using the Linux Unified Driver Configurator Opening Unified Driver ConfiguratorIcon will automatically be created on your desktop Printers configuration Switches to Printers configurationShows all of the installed machines Printers tab Classes tab Printer control buttons are, as follows Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print Machine selects print Paper sourcePrint job is extremely Slow Half the page is blank Condition Possible cause Suggested solutions Pages print, but they areBlank Photos is not good Printing problems Printing quality problems Condition Suggested solutions Light or faded printPaper Condition Toner specksDropouts White Spots Condition Suggested solutions Vertical lines Black or color backgroundToner smear Background scatter Characters or pictures Curl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl Copying problems Scanning problems Condition Suggested solutions Scanner does not workUnit scans very slowly Message appears on your Faxing problems You sent Machine dials a number Operating system problems Common Windows problems Common Mac problems Common Linux problems Condition Suggested solutions Machine does not printBlack Unexpected color Condition Suggested solutions Cannot scan via Gimp Front Error message appears whenEnd Cannot open port device file Common PostScript problems Quick Guide for Windows 8 User Understanding the screen Start Screen Desktop Screen System requirements Operating Requirement recommended Free HDDSpace From the Start Screen From the Desktop Screen Read and accept The software End User License Agreement Installing the driver over the network Address on Installing the driver over the network Installing the driver over the wireless network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Uninstalling the driver Click Programs and Features Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Basic printing Printing from Windows Cancelling a print job Opening more settingsClick More settings Click the Print button to start the print job Eco settings Layout settingsPaper settings Basic Scanning from Samsung Printer Experience Scanning from WindowsThis option allows you to print with the given permission Confidential Printing Accessing management tools Find Samsung Printers Installing accessories Select Device SettingsSearch for Devices and Printers Troubleshooting Devices and Printers Contact Samsung worldwide Country/Region Customer Care Center Web Site Cyprus Hong Kong Nicaragua Switzerland Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duplex Dot Matrix PrinterDuty Cycle EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals PostScript Printer DriverPrint Media PRN file Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Driver reinstallation for USB cable connected 240 J Up printing Problems Scanning with Samsung Scan Assitant Driver installation for Windows 8 USB cable Windows