Troubleshooting | Samsung CLX-3305FW specification

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams		98
• Clearing original document jams		99
•	Clearing paper jams	104
• Understanding the status LED		110
•	Understanding display messages	112

This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced Guide (see "Troubleshooting" on page 271).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

Image 97

Samsung CLX-3305FW manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefits Wide range of functionality and application support Included, Blank Not available Features by modelsOperating System CLX-330x Series CLX-330xFN Series Windows Mac Linux Software CLX-330x Series CLX-330xFN Series Software SyncThru Admin Web Service SyncThru Web Service Network Interface 802.11b/g/n wireless LAN a Features CLX-330x Series CLX-330xFN Series Introduction Machine does not print Useful to know General icons About this user’s guideConventions Chapter Important safety symbols Safety informationOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview Accessories Front view CLX-330x Series / CLX-330xW Series CLX-330xFN Series / CLX-330xFW Series EXT Rear view Control panel overview Print Screenb WPSaScan to Display screen Wakeup PowerStart Back ID Copy CLX-330xFN Series / CLX-330xFW Series Address Clear PowerBook Redial Pause Machine Turning on the machine Turn the switch on if the machine has a power switchConnect the machine to the electricity supply first Windows Installing the driver locally Follow the instructions in the installation window Reinstalling the driver Menu Overview and Basic Setup Menu overview Accessing the menu Menu overview Menu overview Web Menu overview Wi-Fi ON/OFFb TCP/IP IPv4 WirelessWi-Fi Directb Networka Press System Setup Machine Setup Machine’s basic settingsSelect the option you want, then press OK Panel Machine’s basic settings Media and tray To change the size, you need to adjust the paper guidesTray overview Loading paper in the tray Media and tray Media and tray Types Printing on special mediaPlain Thick Thin Card stock/ Custom-sized paper Labels Press System Setup Paper Setup Paper Size or Paper Type Setting the paper size and typePreprinted paper Using the output support Preparing originals On the scanner glassLoading originals Media and tray Document input tray Document feeder Adjust the document feeder width guides to the paper size Printing Basic printing Canceling a print job Click Properties or Preferences Opening printing preferences Using help Using a favorite setting Eco printing Setting Eco mode on the control panel Eco options Setting eco mode on the driver Basic copying Changing the settings for each copyDarkness Basic copy Original ID card copying Reduced or enlarged copy Press Start Place Front Side and Press Start appears on the display Basic Scanning Basic scanning Preparing to fax Basic faxingSending a fax Sending a fax to multiple destinations Sending a fax manually Receiving a fax Adjusting the document settings Resolution About USB memory Using USB memory devicePlugging in a USB memory device Scanning to a USB memory device Scanning To print a document from a USB memory device Customizing Scan to USBPrinting from a USB memory device Tiff Tiff 6.0 Baseline Jpeg Jpeg Baseline Formatting a USB memory device Deleting an image fileManaging USB memory Select File Manage Delete and press OK Select Check Space Viewing the USB memory status Maintenance Ordering supplies and accessories Type Average yield a Part name Available supplies Available maintenance parts Handling instructions Storing the toner cartridgeToner cartridge usage Estimated cartridge life Redistributing toner Redistributing toner Replacing the toner cartridge Replacing the toner cartridge Replacing the waste toner container Replacing the waste toner container Replacing the imaging unit Replacing the imaging unit Monitoring the supplies life Select the option you want Press OK to save the selection Setting the toner low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the scan unit Wipe the surface of the scanner until it is clean and dry Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing original document jams Original paper jam in front of scanner Original paper jam inside of scanner Clearing original document jams Original paper jam in exit area of scanner Tray Clearing paper jamsClick this link to open an animation about clearing a jam Clearing paper jams Inside the machine Exit area Clearing paper jams Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Understanding the status LED Paper Jam-related messages Understanding display messages Toner-related messages Understanding display messages Network-related messages Tray-related messagesMisc. messages Install color toner Message Meaning Suggested solutions CalibratingError error number Install TR Transfer Belt Error Message Meaning Suggested solutions Prepare newMessage Meaning Suggested solutions Replace/Install Install Appendix General specifications Specifications Specifications Print media specifications Pre-printed Colored Refer to the PlainPaper section Recycled Letter, Legal, Oficio Labels b US Folio, A4, JIS B5 System requirements Microsoft Windows Mac Mac OS X 10.7 LinuxItems Requirements Operating system Items Requirements Free HDD space GB 2 GB Wireless security Items Specifications Network interfaceNetwork environment Network operating system Regulatory information Laser safety statement Mercury Safety Ozone safety Power saverRecycling Applicable in countries with separate collection systems 2000m FCC information to the user United States of America onlyRadio frequency emissions Call, 877 278 Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America Russia only FCC Statement for Wireless LAN useGermany only Thai only Canada only Turkey onlyFax Branding Ringer Equivalence Number You should also know that Replacing the Fitted Plug for UK Only Important warningGreen and Yellow Earth Brown Live EC Certification Approvals and CertificationsDeclaration of conformity European countries Israel only Regulatory compliance statements Wireless guidanceEU countries Regulatory information China only REV Copyright Advanced Advanced Using Samsung Easy Printer Manager 257 Software Installation Open the Applications folder Utilities Print Setup Utility Installation for MacClick Continue Click Continue on the User Options Pane Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Service SyncThru Web Admin ServiceSetIP wired network setup IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP address 153 Preferences or Administrator IPv4 configuration using SetIP LinuxReport Open /opt/Samsung/mfp/share/utils Installing driver over the network Command- line Definition Description Silent installation Mode Opens Printers and Faxes MacPrinters and Faxes folder Select HP Jetdirect Socket in Protocol Linux Install the Linux driver and add network printer Add a network printer DHCPv6 address configuration IPv6 configurationActivating IPv6 From the control panel From the SyncThru Web Service IPv6 address configurationID admin Password sec00000 Settings Address must be enclosed in brackets Wireless network name and network password Wireless network setupUnderstanding your network type Getting started With Access Point Introducing wireless set up methodsWithout Access Point From th computer Wi-Fi Direct setup Wireless OK WPS Setting Using the WPS buttonItems to prepare Choosing your type Machines with a display screen Connecting in PBC mode Machines without a display screen Disconnecting from a network Re-connecting to a networkCanceling the connection process Using the menu button Setup using Windows Access point via USB cable recommendedPress Network Wireless Wlan Settings Setting Program Operation Mode Select Infrastructure Ad hoc via USB cable Default machine. Click NextFinish Operation Mode Select ad hoc For the Dhcp method Setup using MacFor the Static method Name Ssid of the access point you want to use and click Next Creating the ad hoc network in Mac Machine has searched appears. Click Advanced Setting Settings and click NextRead the license agreement and click Continue Computer appears, click Continue Machine when configuring the wireless network Using a network cableQuit Configuring the machine’s wireless network IP setting using SetIP Program WindowsPrinting a network configuration report Using SyncThru Web Service Click Wireless Wizard Setting the Wi-Fi Direct for mobile printing Turning the Wi-Fi network on/offClick Wireless Custom You can also turn the Wi-Fi network on/off Wi-Fi Direct On/Off Select On to enable Setting up Wi-Fi DirectSelect Network Wireless Wi-Fi Direct from the control panel Enable Wi-Fi Direct Problems during setup or driver installation Setting up the mobile deviceTroubleshooting For Windows 7, select Control Panel Devices and Printers How to compare Click Configure Port.. button Other problems Wireless network setup Supported Mobile OS Samsung MobilePrintSupported devices You can enable the IPP protocol or mDNS protocol Setting up AirPrintAirPrint Printing via AirPrint AirPrint Registering your Google account to the printer Google Cloud PrintClick Register Confirmation pop-up window appears Click Finish printer registration Printing with Google Cloud PrintClick Manage your printers Tap Click here to Print Click the Print button Select Print with Google Cloud Print Useful Setting Menus Before you begin reading a chapter Document Type Print Copy Copy featureOriginal Size Sets the image size Description Layout 2-up or Layout 4-up Layout ID Copy Copy Setup Change Default Reduce/Enlarge Change Default Copy Collation Fax Fax Feature Dial Mode Sending setupTo change the menu options Another setup Receiving setupDrpd Mode To change the menu options Press Fax Sets the machine to print a report with detailed Scan setup Scan featureScan Resets the USB scan setting to the printer’s out-of-box Machine setup System setup Pressing any button Sound / Volume Paper setup Address Book Report Maintenance Allows you to adjust the color setting such as contrast Press Menu Network on the control panel Network setupOption Description TCP/IP IPv4 Mdns You have to enable this option to use Mdns Special Features Altitude adjustment Entering alphanumeric characters Entering various charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Using speed dial numbers Setting up the fax address bookRegistering a speed dial number Editing speed dial numbers Editing group dial numbers Press Cancel or Stop/Clear to return to ready modeRegistering a group dial number Searching address book for an entry Printing address book Changing the default print settings Printing featuresSetting your machine as a default machine Select Control Panel Devices and Printers Printing to a file PRN Using advanced print features Understanding special printer features Poster Printing Booklet Printing Description Paper Options Use Double-sided Printing Manual Printing features Creating a new Overlay Mac printing Using a page overlayList box Printing Preferences window, click the Advanced tab Printing a document Changing printer settingsPrinting multiple pages on one sheet Printing on both sides of the paper Linux printing Using help Printing files Printing from applications Open the Unified Driver Configurator Configuring Printer Properties Basic scanning method Scan features Select Scan Scan to PC Network PC on the control panel Select Scan to PC Settings menu Settings Installing a WSD Printer DriverScanning to WSD Select the option you want and press OK Scanning begins Scanning using the WIA driver Scanning using the WSD featureScanning from image editing program Select Scan Scan to WSD on the control panel Scanning with Samsung Scan Assistant Mac scanning Scanning from USB connected machineStart Applications and click Image Capture Click Devices Browse Devices on Menu bar Linux scanning Preview Pane Select the scanner on the listClick Properties Pane Editing an image with Image Manager Automatic redialing Fax featuresRedialing the fax number Confirming a transmission Select Samsung Network PC Fax from the Print window Sending a fax in the computer Are in ready mode and that a delayed fax is set Delaying a fax transmissionPress Menu Fax Feature Delay Send on the control panel Menu System Setup Report Schedule Jobs on Adding documents to a reserved fax Canceling a reserved fax jobSending a priority fax Forwarding a received fax Forwarding a sent fax to another destinationPanel Changing the receive modes Receiving a fax in the computer Receiving in Answering Machine/Fax mode Receiving manually in Tel modePress OK Press Cancel or Stop/Clear to return to ready mode Receiving faxes with an extension telephone Receiving in secure receiving mode Receiving faxes using Drpd modePress OK when Drpd appears and start over from step Printing received faxes Fax Menu Fax Setup Auto Report On onPrinting sent fax report automatically Receiving faxes in memory Useful Management Tools Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print Easy Eco Driver How to use Logging into SyncThru Web Service Using SyncThru Web ServiceAccessing SyncThru Web Service SyncThru Web Service overview Maintenance tab Settings tabSetting the system administrator’s information Information tab Security tab Your machine’s embedded website opens Understanding Samsung Easy Printer Manager Using Samsung Easy Printer ManagerTo open the program Troubleshooting button This button opens Advanced settings user interface overviewTroubleshooting Guide when an error occurs Device Settings Fax to PC SettingsScan to PC Settings Alert Settings Windows only Understanding Samsung Easy Document Creator Using Samsung Easy Document CreatorSections as described in the table that follows Information SNS Upload Quick ScanBook Send Fax Quick Scanning Using featuresSelect to Save to Location, Send to E-mail, or Send to SNS Search Converting to an E-Book Scanning to a Social Networking SiteClick Scan to SNS Start Click Existing File to SNS Start Plug-ins Sending a FaxClick Scan to E-Book Start Click Existing File to E-Book Start Machine status Samsung Printer Status overviewIcon Mean Description Toner Level Order Supplies Using Samsung Printer StatusUser’s Guide Close Opening Unified Driver Configurator Using the Linux Unified Driver ConfiguratorIcon will automatically be created on your desktop Switches to Printers configuration Printers configurationShows all of the installed machines Printers tab Printer control buttons are, as follows Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Print Printing problems Paper source Machine selects printPrint job is extremely Slow Half the page is blank Pages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not good Printing problems Condition Suggested solutions Light or faded print Printing quality problemsPaper Toner specks ConditionDropouts White Spots Black or color background Condition Suggested solutions Vertical linesToner smear Characters or pictures Background scatter Curl or wave Back of printouts are dirty Condition Suggested solutions Wrinkles or creasesSolid color or black pages Character voids Condition Suggested solutions Loose tonerHorizontal stripes Condition Suggested solutions Curl Copying problems Condition Suggested solutions Scanner does not work Scanning problemsUnit scans very slowly Message appears on your Faxing problems You sent Machine dials a number Common Windows problems Operating system problems Common Mac problems Condition Suggested solutions Machine does not print Common Linux problemsBlack Unexpected color Error message appears when Condition Suggested solutions Cannot scan via Gimp FrontEnd Cannot open port device file Common PostScript problems Quick Guide for Windows 8 User Start Screen Desktop Screen Understanding the screen Operating Requirement recommended Free HDD System requirementsSpace From the Desktop Screen From the Start Screen Read and accept The software End User License Agreement Address on Installing the driver over the network Installing the driver over the network Driver is automatically installed from the Windows Update Installing the driver over the wireless network Installing the driver over the wireless network Click Programs and Features Uninstalling the driver Understanding the Samsung Printer Experience Using Samsung Printer ExperiencePrinter Information Printing from Windows Basic printing Opening more settings Cancelling a print jobClick More settings Click the Print button to start the print job Layout settings Eco settingsPaper settings Basic Scanning from Windows Scanning from Samsung Printer ExperienceThis option allows you to print with the given permission Confidential Printing Find Samsung Printers Accessing management tools Select Device Settings Installing accessoriesSearch for Devices and Printers Devices and Printers Troubleshooting Country/Region Customer Care Center Web Site Contact Samsung worldwide Cyprus Hong Kong Nicaragua Switzerland 802.11 Access pointAppleTalk 802.11b/g/n Coverage DefaultCollation Control Panel Dot Matrix Printer DuplexDuty Cycle Emulation EtherTalkEthernet Fuser Unit Grayscale GatewayHalftone Mass storage device HDD IPM ITU-T No chart Modem MAC address Originals NetWare Printer Driver PostScriptPrint Media PRN file Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index 240 J Driver reinstallation for USB cable connected Up printing Scanning with Samsung Scan Assitant Problems Windows Driver installation for Windows 8 USB cable