w w w . d e l l . c o m s u p p o r t . d e l l . c o m
Dell Diagnostics Main Menu
1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option | Function |
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Express Test | Performs a quick test of devices. This test typically takes 10 to 20 minutes |
| and requires no interaction on your part. Run Express Test first to increase |
| the possibility of tracing the problem quickly. |
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|
Extended Test | Performs a thorough check of devices. This test typically takes 1hour or |
| more and requires you to answer questions periodically. |
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|
Custom Test | Tests a specific device. You can customize the tests you want to run. |
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|
Symptom Tree | Lists the most common symptoms encountered and allows you to select a |
| test based on the symptom of the problem you are having. |
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|
2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
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|
Results | Displays the results of the test and any error conditions encountered. |
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Errors | Displays error conditions encountered, error codes, and the problem |
| description. |
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Help | Describes the test and may indicate requirements for running the test. |
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Configuration | Displays your hardware configuration for the selected device. |
| The Dell Diagnostics obtains configuration information for all devices from |
| system setup, memory, and various internal tests, and it displays the |
| information in the device list in the left pane of the screen. The device list |
| may not display the names of all the components installed on your |
| computer or all devices attached to your computer. |
|
|
Parameters | Allows you to customize the test by changing the test settings. |
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