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6Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive.

7After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE: The service tag for your computer is located in the title bar of each screen.

Option

Function

 

 

Express Test

Performs a quick test of devices. The test typically takes 10 to 20 minutes

 

and requires no interaction on your part. Run Express Test first to increase

 

the possibility of tracing the problem quickly.

 

 

Extended Test

Performs a thorough check of devices. The test typically takes 1 hour or

 

more and requires you to answer questions periodically.

 

 

Custom Test

Tests a specific device. You can customize the tests to be run.

 

 

Symptom Tree

Allows you to select tests based on a symptom of the problem you are

 

experiencing. The option lists the most common symptoms.

 

 

8If a problem is encountered during a test, a message appears, displaying the error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see "Getting Help" in your User’s Guide for the appropriate contact information).

9If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions encountered.

 

 

Errors

Displays error conditions encountered, error codes, and problem

 

description.

 

 

Help

Describes the test and may indicate requirements for running the test.

 

 

Configuration

Displays your hardware configuration for the selected device.

 

The Dell Diagnostics obtains your configuration information for all

 

devices from the system setup program, memory, and various internal tests

 

and displays the information in the device list in the left pane of the

 

screen. The device list may not display the names of all the components

 

installed on your computer or all devices attached to your computer.

 

 

Parameters

Allows you to customize the test by changing the test settings.

 

 

26

System Information Guide

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Image 28
Dell D800 Option Function Express Test, Possibility of tracing the problem quickly, Extended Test, Tab Function Results