Solving Problems 37
Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. This message may
help technical support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
• If you cannot boot into your operating system after you have changed your SATA operation
settings, restore your previous SATA operation settings and retry booting into the operating
system.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the
battery only with the same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
REPLACE THE BATTERY —If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see page106).
If the battery still does not work properly, contact Dell (see page126).