Dell 9150, DCTA Printer Problems, Scanner Problems

48 Solving Problems
www.dell.com | support.dell.com
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see page 13).
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1 Click the Start button, click Control Panel , and then click Printers and Other Hardware .
2 Click View installed printers or fax printers .
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. For a USB printer, ensure that the Print to the following
port(s):
setting is USB .
REINSTALL THE PRINTER DRIVER —See the printer documentation for instructions.
CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking tab or button.