Dell E1911F appendix Product Specific Problems, Dell Soundbar Problems

Geometric Distortion

Horizontal/Vertical Lines

Synchronization Problems

Safety Related Issues

Intermittent Problems

Missing Color

Wrong Color

Image retention from a static image left on the monitor for a long period of time

Screen not centered correctly

Screen has one or more lines

Screen is scrambled or appears torn

Visible signs of smoke or sparks

Monitor malfunctions on & off

Picture missing color

Picture color not good

Faint shadow from the static image displayed appears on the screen

•Auto Adjust via OSD.

•Adjust brightness & contrast controls via OSD.

•Reset the monitor to Factory Settings.

•Auto Adjust via OSD.

•Adjust brightness & contrast controls via OSD.

NOTE: When using 'DVI-D', the positioning adjustments are not available.

•Reset the monitor to Factory Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock controls via OSD.

•Perform monitor self-test feature check and determine if these lines are al mode.

•Check for bent or broken pins in the video cable connector.

NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not availa

•Reset the monitor to Factory Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock controls via OSD.

•Perform monitor self-test feature check to determine if scrambled screen a test mode.

•Check for bent or broken pins in the video cable connector.

•Restart the computer in the safe mode.

•Do not perform any troubleshooting steps.

•Contact Dell immediately.

•Ensure that the video cable connecting the monitor to the computer is con and is secure.

•Reset the monitor to Factory Settings.

•Perform monitor self-test feature check to determine if the intermittent pro self-test mode.

•Perform monitor self-test feature check.

•Ensure that the video cable connecting the monitor to the computer is con and is secure.

•Check for bent or broken pins in the video cable connector.

•Change the Color Setting Mode in the Color Settings OSD to Graphics or V to the application.

•Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B valu Settings OSD if the Color Management is turned off.

•Change the Input Color Format to PC RGB or YPbPr in the Advance Setting

•Use the Power Management feature to turn off the monitor at all times wh more information, see Power Management Modes).

•Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms	What You Experience		Possible Solutions
Screen image is too small	Image is centered on screen,	•	Reset the monitor to Factory Settings.
	but does not fill entire viewing
	area
Cannot adjust the monitor with	OSD does not appear on the	•	Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
the buttons on the front panel	screen
The picture does not fill the	The picture cannot fill the	•	Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
entire screen.	height or width of the screen		screen.
		•	Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.

Dell™ Soundbar Problems

Common Symptoms	What You Experience		Possible Solutions
No sound for system where	No power to Soundbar - the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the Soundbar draws power	power indicator is off		the power indicator (green LED) on the front of the Soundbar is illuminated.
from an AC adapter		•	Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on	•	Set all volume controls to their maximum and ensure that the mute option is not
			enabled.
		•	Play some audio content on the computer (example, audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.