2Enter a name for the support data file in Specify filename or click Browse to navigate to a previously saved file to overwrite an existing file.

The suffix .zip is added automatically to the file if you do not specify a suffix for the file.

3Enter the Execution summary.

4Click Start.

After all of the support files have been gathered, they are archived using the file name that you specified.

5Click OK.

Automatically Collect the Support Bundle Data

You can use the Collect Support Bundle option to automatically save a copy of the support bundle when the client monitor process detects a critical event.

During a critical event, the support bundle is saved to the local physical disk of the client system in the same area that is used for other recovery information. This information is not overwritten for at least 72 hours.

WARNING: Use this option only under the guidance of your Technical Support representative.

To automatically collect the support bundle data:

1In the AMW, select Advanced→ Troubleshooting→ Support Data→ Automatic Settings.

2Select Automatically collect support data for critical events.

3To change the location of the saved support bundle, click Change.

The Change Folder Location window is displayed, navigate to the relevant folder and click OK.

4To reset the default location, click Reset.

5Click OK.

Troubleshooting: Your Storage Array Software

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MD3620F, MD3600f specifications

Dell's MD3620F and MD3600F storage arrays are designed for businesses seeking dependable, high-performance storage solutions tailored to meet the demands of modern data management. These models offer a blend of scalability, efficiency, and advanced features, making them well-suited for a range of applications, from virtual environments to critical database operations.

One of the primary features of the MD3620F and MD3600F is their support for a hybrid storage architecture. This approach allows organizations to combine flash storage with traditional hard disk drives (HDDs) to optimize performance and cost. The MD3620F focuses heavily on all-flash configurations, delivering exceptional speed and lower latency, ideal for I/O-intensive workloads.

Scalability is another hallmark of these storage solutions. The MD3600F allows users to scale up to 120 drives, providing robust capacity to meet growing data needs. The MD3620F is engineered for environments where data availability and speed are paramount, with support for high IOPS (Input/Output Operations Per Second) and consistent performance under stress.

In terms of data management, both systems integrate with Dell’s proprietary software, which enhances operational efficiency through features like automated tiering. This technology optimizes data placement between different storage types based on access frequency, ensuring that hot data is readily available while reducing costs associated with less critical data.

Reliability is crucial for businesses that depend on their storage systems. The MD3620F and MD3600F come equipped with advanced data protection mechanisms, such as RAID support, which safeguards against data loss, and snapshot capabilities that provide point-in-time copies of data. Moreover, these solutions include hot-swappable components, ensuring minimal downtime for maintenance and repairs.

Connectivity is also a strong suit of these storage arrays. They support multiple connectivity options, including SAS and iSCSI, allowing for flexible integration into existing IT infrastructures. This adaptability enhances their appeal to a wide range of enterprise environments.

In summary, the Dell MD3620F and MD3600F stand out as robust storage solutions with a combination of hybrid and all-flash configurations, scalability, advanced data management tools, and enhanced reliability features. These characteristics make them ideal for organizations looking to enhance their data storage capabilities while maintaining high performance and efficiency.
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