115 | Dell M1710, PP05XB manual

To reinstall Windows XP, you need the following items:

•Dell™ Operating System CD

•Dell Drivers and Utilities CD

NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities CD to load any required drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship with your computer.

Reinstalling Windows XP

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

1Save and close any open files and exit any open programs.

2Insert the Operating System CD. Click Exit if the Install Windows XP message appears.

3Restart the computer.

4Press <F2> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5Press the arrow keys to select CD-ROM, and press <Enter>.

6 When the Press any key to boot from CD message appears, press any key.

7When the Windows XP Setup screen appears, press <Enter>.

8Follow the instructions on the screen to complete the reinstallation.

9When the operating system reinstallation completes, reinstall drivers and application programs as necessary. See "Reinstalling Drivers and Utilities" on page 111.

Troubleshooting

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Dell M1710, PP05XB owner manual 115

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell XPS M1710 Abbreviations and Acronyms Contents Configuring Power Management Settings Wireless Networking and Bluetooth WirelessMicrosoft Windows Logo Key Functions Composite Video and S/PDIF Digital Audio Using CDs, DVDs, and Other Multimedia What You Need to Establish a Wlan Connection Physically Connecting to a Network or Broadband Modem 101 Starting the Dell Diagnostics From Your Hard DriveDouble-Clicking the Dell Support Icon 100 104 Ensuring Sufficient Power for Your Computer 106Using Microsoft Windows XP System Restore 113 Before Working Inside Your Computer 118 Contents 121 Internal Card With Bluetooth Wireless Technology 133Returning Items for Warranty Repair or Credit 147 119 152 149150 151 My device documentation Warranty informationFinding Information Drivers for my computer Setup Diagram How to use Windows XP Enter your Service Tag or product modelConfiguration Software upgrades and troubleshooting hints Varies based on Microsoft Windows System Restore MicrosoftEarlier operating state without affecting data files Your operating system Tour of Your Computer Determining Your Computer’s ConfigurationTour of Your Computer Front View Tour of Your Computer Tour of Your Computer Lights located above the keyboard indicate the following Left Side View Right Side View D I O C O N N E C T O R S Back View Connect USB devices, such as a mouse, keyboard, or printer D E O C O N N E C T O R Bottom View Tour of Your Computer Tour of Your Computer Setting Up Your Computer Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet Connection If you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Copy Data From the Old Computer Prepare the New Computer for the File TransferTransfer Data to the New Computer Next Connecting a USB Printer Setting Up a PrinterPrinter Cable Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Setting Up Your Computer Using the Display Using the DisplayAdjusting Brightness Switching the Video Image Under Pick a category, click Appearance and Themes Setting Display ResolutionDisplay Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad CD or DVD Tray BatteryKey Combinations System Functions Microsoft Windows Logo Key Functions Power ManagementFeatures on Speaker Functions Customizing the Touch Pad Touch Pad Battery Performance Using a BatteryUsing a Battery Charge Gauge Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Power Meter Standby Mode Conserving Battery PowerPower Management Modes Low-Battery Warning To enter standby mode To remove the battery Configuring Power Management SettingsCharging the Battery Replacing the Battery Storing a Battery Dell QuickSet Features Dell QuickSet Features Dell QuickSet Features Using CDs, DVDs, and Other Multimedia Using CDs, DVDs, and Other MultimediaPlaying CDs or DVDs Adjusting the Volume Adjusting the Picture Using Blank CDs and DVDs How to Copy a CD or DVDCopying CDs and DVDs Media Type Read Write Rewritable Helpful Tips If the Computer Is On or in Standby Mode Using Dell Media Experience and Dell MediaDirectIf the Computer Is Off or in Hibernate Mode Dell MediaDirect and Dell Media Experience Help Connecting Your Computer to a TV or Audio DevicePage Video and Standard Audio Video and S/PDIF Digital Audio Composite video adapter Video cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Using CDs, DVDs, and Other Multimedia Component Video and S/PDIF Digital Audio Component video adapter 2 S/PDIF digital audio cable Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink CL HeadphonesClick the DVD Audio Setting icon Headphones option Video Controller CL Headphone optionClick Advanced ExpressCards Using CardsInstalling an ExpressCard Using Cards To install an ExpressCard Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Removing a Media Memory Card To install a media memory cardPress the card in to release and remove the card Smart Cards Installing a Smart Card Smart card slot ExpressCard slot Using Cards Physically Connecting to a Network or Broadband Modem Setting Up a Home and Office NetworkSetting Up a Home and Office Network What You Need to Establish a Wlan Connection Network Setup WizardWireless Local Area Network Wlan Checking Your Wireless Network Card Point to Connect To, and then click Show all connections Setting Up a New WlanConnecting a Wireless Router and a Broadband Modem Start Button and Connect To Option Connecting to a Wireless Local Area Network Completing the Connection to the Wlan Determining the Wireless Network Device ManagerUnder Pick a Help topic, click Dell User and System Guides Enabling/Disabling the Wireless Network Card Mobile Broadband or Wireless Wide Area NetworkTo set up a Mobile Broadband network connection, you need Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Internet Connection Firewall Click the Start button, point to All Programs→ Dell Wireless Securing Your Computer PasswordsSecuring Your Computer Security Cable Lock If Your Computer Is Lost or Stolen Computer Tracking Software When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell Diagnostics Insert the Drivers and Utilities CD Option Function Dell Diagnostics Main MenuTab Function Click Dell Support and point to Dell Support Settings Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Drive ProblemsCD and DVD Drive Problems Clicking the Dell Support Icon Click Properties Mail, Modem, and Internet ProblemsHard Drive Problems If You Hear an Unfamiliar Scraping or Grinding Sound Attachments Error Messages Troubleshooting Click Add or Remove Programs Click Printers and Other Hardware Ieee 1394 Device ProblemsDevice manufacturer External Keyboard Problems Keyboard ProblemsUnexpected Characters Program Stops Responding or Crashes Repeatedly Lockups and Software ProblemsComputer Does Not Start Up Computer Stops Responding 102 Dell MediaDirect ProblemsOther Software Problems MediaDirect screen to access Help Mobile Broadband Network Memory ProblemsNetwork Problems General Windows taskbar. Ensure that the card is listed 104 ExpressCard ProblemsIcon on the Windows 105 Power Problems 106 Printer ProblemsEnsuring Sufficient Power for Your Computer Docking Power Considerations No Sound From External Speakers Scanner ProblemsSound and Speaker Problems No Sound From Integrated Speakers No Sound From Headphones Touch Pad or Mouse Problems If the Display Is Blank Video and Display ProblemsIf the Display Is Difficult to Read Identifying Drivers What Is a Driver?Drivers If Only Part of the Display is Readable 111 Reinstalling Drivers and Utilities To start the Hardware Troubleshooter Manually Reinstalling DriversResolving Software and Hardware Incompatibilities Infrared devices 113 Using Microsoft Windows XP System RestoreYou can restore your operating system in the following ways Restoring Your Operating System Click Performance and Maintenance Using the Operating System CDClick the System Restore tab 115 116 Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools 118 Before Working Inside Your Computer 119 Hard Drive 120 To replace the hard drive Returning a Hard Drive to Dell Memory121 122 123 124 Modem 125 126 Mini-Card 127 128 129 Hinge Cover 130 Keyboard 131 Coin-Cell Battery 132 Optical Drive 133 Internal Card With Bluetooth Wireless Technology 134 135 Traveling With Your ComputerIdentifying Your Computer Packing the Computer Traveling by Air Travel Tips136 137 Specifications In-1 Media Memory card Reader Ports and Connectors138 Memory 139 140 141 Environmental 142AC Adapter Physical Operating Storage 143 144 145 Online ServicesGetting Help Obtaining Assistance Automated Order-Status Service AutoTech ServiceSupport Service Before You Call Problems With Your Order147 148 Diagnostics Checklist Appendix Using the System Setup ProgramViewing the System Setup Screens System Setup Screen 150 Commonly Used Options CDs and DVDs Cleaning Your ComputerComputer, Keyboard, and Display Touch Pad FCC Class B FCC Notices U.S. Only 153 Definition of Dell-Installed Software and PeripheralsMacrovision Product Notice Dell Technical Support Policy U.S. Only Definition of Third-Party Software and Peripherals Contacting Dell Contacting Dell155 Toll-free 156 604 633 1570800 90 51 481 592 818 158980-9-15-3978 159 160 161 162 163 164 165 166 011 706 16702 5441 011 709 168 Toll-free 1800 006 169Toll-free 1800 0060 Toll-free 1800 0600 01344 860 1700870 366 01344 373 8001-3605 171 172 173 GlossaryGlossary 174 175 176 177 NIC See network adapter 178 179 180 181 182 183 184 Computer crashes Index185 CardBus technology media memory cards Floppy drive connecting to a USB Display settings for a TV enabling in Windows XP 187 Index 189 Device Driver Rollback, 111 enabling display settings for a 190