116 | Dell PP05XB, M1710 instruction

116

Troubleshooting

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Dell PP05XB, M1710 owner manual 116

Contents

Dell XPS M1710 W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Microsoft Windows Logo Key Functions Wireless Networking and Bluetooth WirelessConfiguring Power Management Settings Using CDs, DVDs, and Other Multimedia Composite Video and S/PDIF Digital Audio Physically Connecting to a Network or Broadband Modem What You Need to Establish a Wlan Connection Starting the Dell Diagnostics From Your Hard Drive Double-Clicking the Dell Support Icon100 101 Ensuring Sufficient Power for Your Computer 106 Using Microsoft Windows XP System Restore 113Before Working Inside Your Computer 118 Contents 104 Internal Card With Bluetooth Wireless Technology 133 Returning Items for Warranty Repair or Credit 147119 121 149 150151 152 Warranty information Finding InformationDrivers for my computer My device documentation Setup Diagram Enter your Service Tag or product model ConfigurationSoftware upgrades and troubleshooting hints How to use Windows XP Microsoft Windows System Restore Microsoft Earlier operating state without affecting data filesYour operating system Varies based on Tour of Your Computer Determining Your Computer’s ConfigurationTour of Your Computer Front View Tour of Your Computer Tour of Your Computer Lights located above the keyboard indicate the following Left Side View Right Side View D I O C O N N E C T O R S Back View Connect USB devices, such as a mouse, keyboard, or printer D E O C O N N E C T O R Bottom View Tour of Your Computer Tour of Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Setting Up Your Computer Transferring Information to a New Computer If you have a CD, click Use the CD I got from an ISP Transfer Data to the New Computer Prepare the New Computer for the File TransferCopy Data From the Old Computer Next Printer Cable Setting Up a PrinterConnecting a USB Printer Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Using the Display Adjusting BrightnessSwitching the Video Image Using the Display Display Setting Display ResolutionUnder Pick a category, click Appearance and Themes Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Battery Key CombinationsSystem Functions CD or DVD Tray Power Management Features onSpeaker Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using a Battery Using a BatteryBattery Performance Checking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge Gauge Conserving Battery Power Power Management ModesLow-Battery Warning Standby Mode To enter standby mode Configuring Power Management Settings Charging the BatteryReplacing the Battery To remove the battery Storing a Battery Dell QuickSet Features Dell QuickSet Features Dell QuickSet Features Playing CDs or DVDs Using CDs, DVDs, and Other MultimediaUsing CDs, DVDs, and Other Multimedia Adjusting the Volume Adjusting the Picture Copying CDs and DVDs How to Copy a CD or DVDUsing Blank CDs and DVDs Helpful Tips Media Type Read Write Rewritable If the Computer Is Off or in Hibernate Mode Using Dell Media Experience and Dell MediaDirectIf the Computer Is On or in Standby Mode Connecting Your Computer to a TV or Audio Device Dell MediaDirect and Dell Media Experience HelpPage Video and Standard Audio Video and S/PDIF Digital Audio Composite video adapter Video cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Using CDs, DVDs, and Other Multimedia Component Video and S/PDIF Digital Audio Component video adapter 2 S/PDIF digital audio cable Setting Up the Cyberlink CL Headphones Click the DVD Audio Setting iconHeadphones option Enabling S/PDIF in the Windows Audio Driver Click Advanced CL Headphone optionVideo Controller Using Cards Installing an ExpressCardUsing Cards ExpressCards To install an ExpressCard Removing an ExpressCard or Blank Installing a Media Memory Card Media Memory Cards Press the card in to release and remove the card To install a media memory cardRemoving a Media Memory Card Installing a Smart Card Smart Cards Smart card slot ExpressCard slot Using Cards Setting Up a Home and Office Network Setting Up a Home and Office NetworkPhysically Connecting to a Network or Broadband Modem Network Setup Wizard Wireless Local Area Network WlanChecking Your Wireless Network Card What You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting a Wireless Router and a Broadband ModemStart Button and Connect To Option Point to Connect To, and then click Show all connections Connecting to a Wireless Local Area Network Under Pick a Help topic, click Dell User and System Guides Determining the Wireless Network Device ManagerCompleting the Connection to the Wlan To set up a Mobile Broadband network connection, you need Mobile Broadband or Wireless Wide Area NetworkEnabling/Disabling the Wireless Network Card Connecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband Card Click the Start button, point to All Programs→ Dell Wireless Internet Connection Firewall Passwords Securing Your ComputerSecurity Cable Lock Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics Insert the Drivers and Utilities CD Tab Function Dell Diagnostics Main MenuOption Function Dell Support Utility Accessing the Dell Support UtilityClick Dell Support and point to Dell Support Settings Drive Problems CD and DVD Drive ProblemsClicking the Dell Support Icon Double-Clicking the Dell Support Icon Mail, Modem, and Internet Problems Hard Drive ProblemsIf You Hear an Unfamiliar Scraping or Grinding Sound Click Properties Attachments Error Messages Troubleshooting Click Add or Remove Programs Device manufacturer Ieee 1394 Device ProblemsClick Printers and Other Hardware Unexpected Characters Keyboard ProblemsExternal Keyboard Problems Lockups and Software Problems Computer Does Not Start UpComputer Stops Responding Program Stops Responding or Crashes Repeatedly Dell MediaDirect Problems Other Software ProblemsMediaDirect screen to access Help 102 Memory Problems Network ProblemsGeneral Mobile Broadband Network Icon on the Windows ExpressCard ProblemsWindows taskbar. Ensure that the card is listed 104 Power Problems 105 Printer Problems Ensuring Sufficient Power for Your ComputerDocking Power Considerations 106 Scanner Problems Sound and Speaker ProblemsNo Sound From Integrated Speakers No Sound From External Speakers Touch Pad or Mouse Problems No Sound From Headphones If the Display Is Difficult to Read Video and Display ProblemsIf the Display Is Blank What Is a Driver? DriversIf Only Part of the Display is Readable Identifying Drivers Reinstalling Drivers and Utilities 111 Manually Reinstalling Drivers Resolving Software and Hardware IncompatibilitiesInfrared devices To start the Hardware Troubleshooter Using Microsoft Windows XP System Restore You can restore your operating system in the following waysRestoring Your Operating System 113 Click the System Restore tab Using the Operating System CDClick Performance and Maintenance 115 116 Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 118 Hard Drive 119 To replace the hard drive 120 121 MemoryReturning a Hard Drive to Dell 122 123 Modem 124 125 Mini-Card 126 127 128 Hinge Cover 129 Keyboard 130 Coin-Cell Battery 131 Optical Drive 132 Internal Card With Bluetooth Wireless Technology 133 134 Traveling With Your Computer Identifying Your ComputerPacking the Computer 135 136 Travel TipsTraveling by Air Specifications 137 Ports and Connectors 138Memory In-1 Media Memory card Reader 139 140 141 142 AC AdapterPhysical Environmental 143 Operating Storage 144 Online Services Getting HelpObtaining Assistance 145 Support Service AutoTech ServiceAutomated Order-Status Service 147 Problems With Your OrderBefore You Call Diagnostics Checklist 148 Using the System Setup Program Viewing the System Setup ScreensSystem Setup Screen Appendix Commonly Used Options 150 Cleaning Your Computer Computer, Keyboard, and DisplayTouch Pad CDs and DVDs FCC Notices U.S. Only FCC Class B Definition of Dell-Installed Software and Peripherals Macrovision Product NoticeDell Technical Support Policy U.S. Only 153 Definition of Third-Party Software and Peripherals Contacting Dell 155Toll-free Contacting Dell 156 157 0800 9051 481 604 633 980-9-15-3978 158592 818 159 160 161 162 163 164 165 166 167 02 5441011 709 011 706 168 169 Toll-free 1800 0060Toll-free 1800 0600 Toll-free 1800 006 170 0870 36601344 373 01344 860 171 8001-3605 172 Glossary Glossary173 174 175 176 177 178 NIC See network adapter 179 180 181 182 183 184 Index 185CardBus technology media memory cards Computer crashes Display settings for a TV enabling in Windows XP Floppy drive connecting to a USB 187 Index Device Driver Rollback, 111 enabling display settings for a 189 190