Dell M1710, PP05XB Starting the Dell Diagnostics From Your Hard Drive, 100, 101, 102, 103

11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Dell Technical Update Service	89
Dell Diagnostics	89
When to Use the Dell Diagnostics	89
Starting the Dell Diagnostics From Your Hard Drive	89
Starting the Dell Diagnostics From the Drivers and Utilities CD	90
Dell Diagnostics Main Menu	91
Dell Support Utility	92
Accessing the Dell Support Utility	92
Clicking the Dell Support Icon	93
Double-Clicking the Dell Support Icon	93
Drive Problems	93
CD and DVD Drive Problems	93
If You Cannot Eject the CD, CD-RW, DVD, or DVD+RW Drive Tray	94
If You Hear an Unfamiliar Scraping or Grinding Sound	94
Hard Drive Problems	94
E-Mail, Modem, and Internet Problems	94
Error Messages	96
IEEE 1394 Device Problems	99
Keyboard Problems	100
External Keyboard Problems	100
Unexpected Characters	100
Lockups and Software Problems	101
The Computer Does Not Start Up	101
The Computer Stops Responding	101
A Program Stops Responding or Crashes Repeatedly	101
A Program Is Designed for an Earlier Microsoft® Windows®
Operating System	101
A Solid Blue Screen Appears	101
Dell MediaDirect Problems	102
Other Software Problems	102
Memory Problems	103

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